4.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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I purchased a combination wrench from Sears, and went back 29 days before the end of the return policy.Could not get a refund or exchange, contacted the manager on duty, no help.

Could not reach the store manager with the problem. It was now days after the expiration, had to contact their Corporate Office. Was given the wrong address, instead I went to another Sears store and was able to get a number from the store manager. He gave me a number to contact.

I contacted the 800 number and was more then pleased with the out come.Due to the incident, I was able to get points from the purchase, (a refund), and keep the wrench for all of the inconvenience.

Reason of review: Good customer service.

I liked: Spoke with someone who was able to solve the problem.

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