In November 2013 I purchased a radio online to be given as a gift. When I pick up the radio at the Sears store and gave it as a Christmas gift.
I found out it was defective. Called Customer service who told me to send the radio back and they would send me the return forms. At the same time I was told to buy the same radio as a replacement and they placed the order for me over the phone. I sent back the radio and it was recieved VIa UPS to Megagoods INC.
in Vernon CA. on 1/7/2014 and signed by EMANUEL at the dock. I have called Customer service at least 6 times now and told the same thing.
They will email the proper department and it will take 7 to 10 days and I would receive an email confirming my refund. It's now 2/17/2014 and no email or refund.
Monetary Loss: $35.