Renewed my master protection plan 60 days ago called for service on July 5,2011on a dryer and was told first available date was 13 days later. I then got them to move it up to 9 days, waited from 1-5PM for someone to show only to receive a call after 5PM.
that they will not becoming and will reschedule.They rescheduled for 13 days later or 21 days since the original call.
Calls to customer service get polite but ineffective answers. The girl answering the phone claims she can assist me but couldn't even reach her scheduling department.