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after paying a service person to come to my home to repair my treadmill, I was told that they would need to order the part and come back for installation. made the follow up appointment and waited all day 8am to 5pm - no show

called sears at 5:10pm and I was told that the part was no longer available - could not say why no one contacted me to let me know.

they were so kind and gave me the part number and if I could find it on my own, I could call them back to reschedule installation - how nice of them!

also, when the technician was here, he tried to sell me a maintenance agreement on my appliances - how sweet of them!

cannot say I am surpised that sears is closing - customer service is a thing of the past

Product or Service Mentioned: Sears Treadmill Repair.

Reason of review: Poor customer service.

Monetary Loss: $389.

Preferred solution: Full refund.

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