1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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after paying a service person to come to my home to repair my treadmill, I was told that they would need to order the part and come back for installation. made the follow up appointment and waited all day 8am to 5pm - no show

called sears at 5:10pm and I was told that the part was no longer available - could not say why no one contacted me to let me know.

they were so kind and gave me the part number and if I could find it on my own, I could call them back to reschedule installation - how nice of them!

also, when the technician was here, he tried to sell me a maintenance agreement on my appliances - how sweet of them!

cannot say I am surpised that sears is closing - customer service is a thing of the past

Reason of review: Poor customer service.

Monetary Loss: $389.

Preferred solution: Full refund.

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