Been buying vacuum cleaners there for years. We always buy the insurance.
Last year needed a repair, drove up to springhill mall dropped it off 2 weeks later went to pick it up and they never fixed it, had to wait 2 more weeks. Luckily I have a bad spare considering I have to shedding dogs. 8-8-13 motor started sounding funny took up to repair drop off, called on 8-20-13 to find out what is taking so long, said they would get back to me in 24 hours because they cant find it in their store or at the repair place!!!!! E-mailed them on 8-19-13 also because I was on hold for 20 minutes.
My reply was someone would be contacting me in 24 hours!!!!! So it is now 8-23-13 no call, no vacuum. We are done, done, done. This isnt the only issue we have had there.
People dont want to wait on you, you can never call and get through to who you need to talk to. Pissed and done.
Product or Service Mentioned: Sears Repair.