I had an appointment for last Sat. Sears called and said that the tech.
was sick and they had no backup. I asked them to re-schedule for next Saturday. She said they can't that far out so she scheduled me for Monday. I let her know that I could not do weekdays.
Monday comes and I received a reminder.
I called the (800) and, of course, no Saturday appointments are available. She put me on hold to double check for Saturday. Suddenly I receive and confirmation for Tuesday.
It's as if they think their time is more valuable than mine. When she returned I told her that I could not do Tuesday and that I was not interested in calling back.
Not sure if it was a language barrier or if Sears policy is set to just ignore what the customer says and do what's easiest for the company but, I understand why the company is not well.
Product or Service Mentioned: Sears Repair.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.