Never again will we buy from Sears. In my humble opinion Sears Service is beyond HELP.
We bought a Sears Washer and a Dryer 18 months ago. Two months ago our Dryer malfunctioned (the timer stopped working, and the Dryer will not stop running).
We have had 6 appointments over the past 6.5 weeks, and the dryer is still NOT fixed.
P.S. We were charged for the service and part right off the bat.
I have spent 6 times (days) waiting for Sears Service technicians, each "wait" was 4 hours long. In addition I have spent numerous hours on the phone to no avail.
We spoke to 1(800)469-4663(Beyond USELESS).
We spoke to 1(800)479-6351 (Empathetic, but of no help).
We spoke to (973)989-7440 Very empathetic, but of no help).
Sears Service has twice mailed a (REBUILT) replacement timer. The first one was defective, the second one has yet to be installed.
I should have read this blog/board before June 2010. Live and learn.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $400.