Houston, Texas
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i purchased an entire house of appliances 3 years ago

The fridge a whirlpool stopped producing ice. Sears repairmen, 2 of them, said it was a manufacture defect.

The washer stopped spinning. Have a service warranty on it. Sears repair has been out 7 times. This morning 8/2/16 I had an appointment from 8-12 ...

no one called or showed ..

i called .. they said the tech was running late to check confirmation email for better time. . so i did .. it showed tech was here .... no he wasnt ..

so i called sears repair back .. they said that their records show the tech was here and fixed unit and left .. NO ONE HAS CALLED OR BEEN HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

now the warranty department is telling me they wont replace the unit because the 7 times they have been out only counts as once!!!! geez they have spent 3xs as much as the unit costs ...

I have lost thousands of dollars in income. I want a new washer as their service agreement states AND I want them to fix my fridge or replace it.

Product or Service Mentioned: Sears Washing Machine Repair.

Reason of review: Warranty issue.

Monetary Loss: $4500.

Preferred solution: Deliver product or service ordered.

Sears Cons: Missed repair calls.

  • bad appliances
  • Horrible Sears Repair
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Mandy
#1297747

Hi gon2train,

We are very sorry for the continued frustrations with your appliance. Unfortunately, we are unable to provide you with any additional support. Any further concerns would need to be addressed through your Extended Service Plan Provider.

Anonymous
#1297749
@Mandy

I posted this in Aug 2016 and you are just now responding. Your company sucks! I have cut up my Sears card and will not be doing business with your company again!

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