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Customer service
1 comment

Less than 4 months after buying a Kenmore elite 25,000 btu ac unit, it is broken. I bought a extended warranty contract.

So I called to set service appointment waited for a technician who could not fix my unit, he told me he had to reset the appointment. 4 days later the same tech returned and still could not fix the unit.. I asked to get a replacement or refund, and was told the tech has to be sent out 4 times, before they could replace or refund the unit. Most folks would give up and go buy another ac unit..

Which it seems is the idea sears had to begin with. Sell another machine that lasts 4 months is all they seem interested in...

I was offered a refund of my extended warranty that's it...

Reason of review: Poor customer service.

Monetary Loss: $867.

Preferred solution: Full refund.

I didn't like: Service.

Company wrote 1 public responses to the review from Nov 08, 2014.
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Sears Response

We definitely understand why this would be upsetting. We'd like to learn more about your experience and see what options we have at making things right.

Please reach out to us on one of our social channels so we can best assist you going forward: 

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we’ll take great care of you.

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