Manufacturer: Sears Category: Repair Clear all filters (552 of 7245 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
product:
Show
September 8, 2017 I am on my third repair for the washer I purchased from Sears, the Repair Dept. out source their repair orders which none seems to be able to repair anything. Customers purchase appliance because they need them for everyday functioning but these...
Read more
1.0
#1098126 by anonymous
Reply to reviews
I scheduled a repair for washer n dryer. The agent Darrel came. He told me to put only 15-20 small clothes like my twin socks etc. the clothes were already in. Ran the cycle and told me not to put any more cause these washers can only take this load. Socks, undies,...
Read more
Anonymous
Anonymous

Sounds like sears I would call and get a refund on your contract and find a new service company. Rochester NY

1.5
#1091887 by Sabahussain
Reply to reviews
The washer cost $1000 so the repair is almost as costly as a new machine but Kenmore insists that they leave the frame & replace the entire inside of the machine instead of just replacing it. When I called the customer solutions department yet again (department for...
Read more
Anonymous
Anonymous

Welcome to sears service. Good luck and I would contact the bbb and the news media. Rochester NY

1.9
I liked
  • We could research and price products online
I didn't like
  • We can not get a repair person to come out with out canceling
  • We have recieved damaged parts
  • Products are defective
#1088545 by anonymous
Reply to reviews

Sears - Terrible

by anonymous #1074109
1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Long story short, washer not fixed, going on 3 weeks, Sears doesn't care, customer service is a joke, as well as the technicians and quality of the products. My clothes are getting ruined from laundrymats, I pulled a muscle in my shoulder from trying to wash laundry by hand and Sears doesn't care. So tired of hearing they are sorry. They are not sorry or else the problems would stop.
Comment
Show

Sears Range Repair Review

by anonymous #994472
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Stove needed repair- mailed me the part and service team never gets to your house during their assigned time- no accommodations for previous inconvenience no way to escalate a concern
Comment
Show

Sears Roof Repair Review

by anonymous #991121
4.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Waited too long for appliance repair
Comment
Show

Sears Lawn Mower Repair Review

by anonymous #914350
Lawn mower has been broke down for almost 2 months. Technician has been here twice working on it and canceled once and still not fixed. I've missed 3 days of work fixing to be 4, have to pay someone to cut my grass, fixing to be 4th time. I've finally lost my patience and got hung up on by customer service yesterday for requesting a new mower or a refund.
Comment
Show
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Did not wash the dishes - First repair and replacement of Control / Electrical component. Product Failed again a number of times (Same issue, water not moving around inside, not washing the dishes) in June/July of 2016 where another repair call was made and more parts...
Read more
Anonymous
Anonymous

Call the bbb and news media this is how sears operates. Rochester NY

1.5
I didn't like
  • Customer service stinks
  • Bureaucratic layers in corporate office
  • No solution
#1088496 by pissedsearcustomerny
Reply to reviews
I've been dealing with Sears repair... on a less than a two year old refrigerator since June 28th of 2017 they have got this thing all messed up they keep telling me that they got the compressor for my refrigerator backordered and it's under a factory warranty even......
Read more
#1087697 by anonymous
Reply to reviews
i have schedule this last service call to repair our range and the tech has no show 4 times, i have had to miss work this 4 times and the other 4 times prior to ...all sears rep say is that they are sorry and all they can do is reschedule..no one seems to care and i...
Read more
Anonymous
Anonymous

The higher authority is a lawyer, bbb, and the news media. You will never get anywhere with this company good luck. Rochester NY

1.2
Sears Guymon, Oklahoma
#1085091 by Heraldov7
Reply to reviews
I have a Kenmore elite fridge 2 years od .Had problems with it freezing inside the back . Fixed that. now it won't stay cold .I have the service policy and have had the service out here 5 times they cannot fix this piece of kenmiore Samsung garbage. Had another service...
Read more
I didn't like
  • Terriable
#1083701 by anonymous
Reply to reviews
Every time it breaks down, they come out EVENTUALLY, make some sort of repair, and within a couple of weeks at most we have to call for repairs AGAIN. Within two or three months of purchasing this mower, they had replaced both the motor and carburetor. This year our...
Read more
#1081993 by anonymous
Reply to reviews

Sears Kenmore

I called for repair and JUNE 27th got a repair guy here to tell me that they won't repair it. They will replace it but I have to get it delivered again, and I need to remove the old one from my basement. After numerous calls to customer service I have been severely...
Read more
Autistic_Female
Autistic_Female

They don't even give employee discounts anymore. It's ***!

I didn't like
  • Call tree routing
#1081625 by lisadeb1969_45
Reply to reviews
On July 24th 2017 I called the warranty department to schedule a repair for my washing machine has nine Cycles only one is operating the associate that I spoke to treated me like a complete *** who has never used a washing machine before I've had this machine for 13...
Read more
Anonymous
Anonymous

That is the direction they headed. The days are over when a good tech came out and repaired your appliance. I would get a refund on your warranty and use a different company. ...

1.4
#1079709 by anonymous
Reply to reviews