Wyoming, Delaware
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1.0
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Customer service
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Called to schedule repairs on a refrigerator and a dishwasher. The fridge would take 11 days for a service call but the dishwasher could be fixed the same day.

Two different service techs had to be scheduled with two service charges b/c the tech's aren't trained in all appliances. All appliances are Kenmore Elite products so why wouldn't the service tech's know them? And why would I wait 11 days for service? Then the rep says they will be there between 8-5.

Seriously? Who can take a day off for a repair? We have cell phones now and a 2-3 hour window is sufficient.

The supervisor was rude. Won't buy Kenmore again!

Reason of review: Poor customer service.

I didn't like: Appointment.

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