Highlands County,Florida
Not resolved
Customer service

On 02/13/2015 We scheduled a repair appointment. We were advised the tech would arrive between 8:00 am and 5:00 pm.

We contacted them in the afternoon and was advised he would be at the residence around 4:30 pm at 4:50 pm we contacted Sears and were advised he would be there in five minutes.I again called at 5:50 pm and was told they emailed the tech and he would call back at 6:00 pm.

I then contacted the supervisor Ceaser at 6:10 pm and was advised he could not get in touch with the tech but would reschedule for the next Saturday between 8:00 am to 5:00 pm...He also advised he would file a complaint in my behalf to be investigated...I was also advised there were no phone numbers for the corporate office..... I dont believe after waiting a whole day for NO ONE to arrive WE should have to waste a whole saturday a week later for the tech to possibly come to the residence.....

Product or Service Mentioned: Sears Repair.

Reason of review: Poor customer service.

I didn't like: Response to the issue.

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