Not resolved

Ordered a washer and dryer from my local store 11/13/16 and still do not have them. Delivery has been missed twice with the explanation that they did not make it on the truck from the factory.

First I try online and they tell me they can't help me because it was a store order then I called the delivery line to be told they cant do anything but tell me to wait 48 hours for a new delivery window.

Honestly I am sorry I ever did business with Sears and never will again. Honestly the customer service people barely speak English and when asked to speak with a supervisor you wait on hold for 20 mins and then get hung up on.

Product or Service Mentioned: Sears Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

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