Ordered a washer and dryer from my local store 11/13/16 and still do not have them. Delivery has been missed twice with the explanation that they did not make it on the truck from the factory.
First I try online and they tell me they can't help me because it was a store order then I called the delivery line to be told they cant do anything but tell me to wait 48 hours for a new delivery window.
Honestly I am sorry I ever did business with Sears and never will again. Honestly the customer service people barely speak English and when asked to speak with a supervisor you wait on hold for 20 mins and then get hung up on.
Product or Service Mentioned: Sears Shipping Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.