We purchased a Samsung dishwasher from Sears 5 years ago. In that time, we have had it repaired at least 5 times, most recently in March 2015 and again in November 2015.
Now it is broken again, and of course the warranty on the repair expired after 90 days. Very disappointed and surprised that Sears does not fully back their products. We talked to 8 people, and basically they told us to learn to fix it ourselves.
They also offered to repair the product again, but all they will do is replace the same part that they replaced 4 months ago, which is again broken, so we feel like we are caught in an endless loop. We will not purchase from Sears again, nor will we purchase Samsung appliances.
This person wrote the review because of bad quality at Sears. Reviewer claimed that he or she wants Sears to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.