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For about 50 years, when I bought a tool, it was a Craftsman.They fit nicely in my three Craftsman tool chests.

That changed when I bought a Craftsman weedwacker. The wire trigger link failed. No problem sez I, just order a replacement part, total cost $4. It was not an OEM part, but Sears insisted it would fit.

It didn't, not for me or the pro I eventually took the tool to for repair.

Sears lost a life-long customer over a $4 part for a $160 tool.Now, I (And as many Sears customers as I can convince) buy Kobalt tools from Lowe's.

Review about: Sears Repair.

Reason of review: Poor customer service.

Monetary Loss: $3.

Preferred solution: Tell me why I should remain a customer. .

I didn't like: Poor customer service.

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SearsCares
#931751

Hi!

We do not want to lose a lifetime member.

We value all of our members and would like the opportunity to earn your trust back. We would be more than happy to assist in anyway we can.

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

 

Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have!    Thank you, SearsCares

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