Hi, I am a loyal sears customer for many years now.I had purchased Drill/Driver from tools section in New Brunswick, NJ and realized soon that I will not be using a cutter which is bundled with it as a package (which I also mentioned while buying, and was told that I could return within 30 days with no mention of restocking fees).
Later I found that sears is selling only Drill/Driver with lesser price which I purchased and return the bundled package. The return item had only box opened however none of the plastic covers were removed for any of the tools. I was told that since it can not be sold as a new, there will be 15% restocking fee applied.
This is strange and I never heard of such a fee in sears or any other stores before.I am also very disappointed in Sears and would be very careful in future.
Reason of review: Problems with payment.
Preferred solution: Price reduction.