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3.4

RReturned

Shipping Address

DARLENE MACK

6270 FORD DR

Indian Head, MD 20640

Phone

301-751-****

Order Date

Tue, Sep 15, 2020

Return Code

0709-55**-**63-2869-****

Salescheck #

0931********

0931********

ITEM DETAILS

Apple Refurbished Apple MacBook Pro Core 2 Duo 2.4GHz 4GB 250GB 13.3" OS X MC374LL/A

Item: SPM871862****

Model: MC374LLA

UPC: 0220********

Size: 19.0 x 17.0 x 5.0

Condition: Refurbished - Seller

Sold by TIC-TOK

Marketplace FAQs

See package delivery details*

This is in regards to the market place selling applying 15% restocking fee. I have already dealt with them on several occasions because their service was very bad, they sent my order to the wrong address then I couldn’t track it.

They were not responding to my emails at first then sears customer service had to contact them. They were very unprofessional when I had several issues with the item. As a long time sears customer I expect Sears to step up and resolve this issue and return my 15% stocking fee. It is my understanding that when a long standing customer keeps contacting you with an issue with a market place seller, you would handle this issue.

If I have called with complaints on more than three occasions with the market place seller you should have handled it immediately. I expect my refund of 15% returned to my account. This is very poor customer service. I am truly disappointed and dissatisfied with your service.

You need to pick better market place sellers. I will never deal with them again.

SHOP YOUR WAY

Member Number Ending in 7592

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Purchasing Info

Billing Address

DARLENE MACK

6270 FORD DR

Indian Head MD 20640

301751****

Order Summary

Sale Price Savings$113.01

Subtotal before Tax$328.94

Sales Tax$23.22

Order Total

the items.

ORDER DETAILS

SHIPPING TO 6270 FORD DRReturned

Shipping Address

DARLENE MACK

6270 FORD DR

Indian Head, MD 20640

Phone

301-751-****

Order Date

Tue, Sep 15, 2020

Return Code

0709-55**-**63-2869-****

Salescheck #

0931********

0931********

ITEM DETAILS

Apple Refurbished Apple MacBook Pro Core 2 Duo 2.4GHz 4GB 250GB 13.3" OS X MC374LL/A

Item: SPM871862****

Model: MC374LLA

UPC: 0220********

Product or Service Mentioned: Sears Customer Care.

Location: Fort Washington, Maryland

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