I need your help securing a refund from items purchased at Sears Online.
I purchased brassieres from Sears online and never received confirmation of the purchase, nor any status updates regarding delivery. I was suspicious as I have ordered from Sears many times and always received status updates.
I contacted Sears to find out what happened and they said it was not their mistake, it was "Easy Fit Brands'" mistake as they were the actual vendor. I thought I had ordered from Sears and would have never trusted a second-party vendor "sight-unseen".
I eventually received my items but by the time I received them, I did not need them anymore. The items are unworn and in the original packaging with all tags intact.
I needed to return the items and I spent 1 hour driving to the Sears store and dealing with customer service there. The customer service center at the store in Thornton, Colorado referred me to the corporate office. I spent two hours on the phone while in the Sears store trying to resolve the issue to no avail. I spoke with several people, and the last identified herself as a “Case Manager” and said that no one was above her when I tried to escalate the issue. She eventually put me on hold and no one ever came back on the line. Very frustrating!
This transaction is a deceptive business practice. I thought I was buying from Sears. The website has the Sears name and Sears info plastered all over it with the name "Easy Fit Brands" in small type that is a faint shadow.
Please help me return the items in order that we may reach resolution.
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $220.