I returned a pair of Levi's to Sears today that was a gift from my wife. I had the sales receipt which showed that a debit card was used.
Before approaching the counter, I looked everywhere for my size and they did not have it nor was any help in sight. I then waited 5 minutes for this little tattoed girl to show up that was hiding in the back. I asked her for my money back, she refused and they said I would have to take a gift card. I refused and asked for a store manager.
They made me wait 30 minutes at which time they wanted to see the card, my ID and most everything in my wallet saying who I was. Finally, the store manager showed up and said they would refund my debit card but it would take 3-5 days and if it didn't come through to bring the receipt back. You gotta be kidding!!! This was in the North Spokane, Washington Mall and the manager was a 20 year old pup named Amy.
I'm 56 years old and have bought a ton of stuff from Sears over more years than Amy has been alive, but no more. Management has ruined an institution. My advice is to sell your stock because this business is crashing. No wonder no one was at the counter 2 days after Christmas.
An unbeleiveable experience. Hope the Board reads this and hires an experienced CEO before it too late.
Product or Service Mentioned: Sears Manager.