3.2
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Customer service
Discounts and Special Offers
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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My MIL purchased 2 pair of Haggar slacks for my husband for Christmas and he wanted me to exchange these for Levi Jeans. Well apparently Sears has a 30 day return policy and now I'M STUCK WITH THESE SLACKS!

I called corporate and she said sorry but we can't do anything for you. I don't want these pants they are a waste of my MIL's money. I wish SEARS would take a page out of the Kohls playbook, Kohls will take it if you have the receipt or even if you don't have a receipt. I know SEARS is having financial difficulty, but I would hope they would go down in style and not leave a bad taste in your mouth.

But at this point it doesn't seem as if they care at all, they don't care who they screw.

Had I known this I would NEVER have takin my MIL shopping there in the first place. Too Bad SEARS has to SUCK!

Review about: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $55.

Preferred solution: Full refund.

I liked: Efforts made by employees.

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