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Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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1 comment

I received some gifts from Sears for Christmas along with the gift receipts. I don't need them so I went to return them today and they only offered me 1/3 of the tagged price for my items.

I realize the items could have been purchased on sale and the return price would not necessarily reflect the tagged price, but I highly doubt these items were on sale 2 weeks before Christmas at 68% off. I spoke to the manager and he said I was lucky to get that much because per the date on the gift receipt, the purchase was made more than 30 days ago!

I used to be a manager for Sears and several of my extended family has worked for Sears all over the country and I know, at least in my store, we never treated a customer this way (I would have been written up)! If this is the way Sears does business now then Sears has lost a loyal customer & family.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $17.

Preferred solution: A fair refund.

I didn't like: Not fair to customers.

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No resolution & that sucks because I was a manager @ Sears for quite some time and we didn’t treat customers this way

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