59 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.7

I received some gifts from Sears for Christmas along with the gift receipts. I don't need them so I went to return them today and they only offered me 1/3 of the tagged price for my items.

I realize the items could have been purchased on sale and the return price would not necessarily reflect the tagged price, but I highly doubt these items were on sale 2 weeks before Christmas at 68% off. I spoke to the manager and he said I was lucky to get that much because per the date on the gift receipt, the purchase was made more than 30 days ago!

I used to be a manager for Sears and several of my extended family has worked for Sears all over the country and I know, at least in my store, we never treated a customer this way (I would have been written up)! If this is the way Sears does business now then Sears has lost a loyal customer & family.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $17.

Preferred solution: A fair refund.

Sears Cons: Not fair to customers.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

No resolution & that sucks because I was a manager @ Sears for quite some time and we didnโ€™t treat customers this way

Sears Reviews

  1. 1826 reviews
  2. 607 reviews
  3. 362 reviews
  4. 109 reviews
  5. 40 reviews
Sears reviews