I received some gifts from Sears for Christmas along with the gift receipts. I don't need them so I went to return them today and they only offered me 1/3 of the tagged price for my items.
I realize the items could have been purchased on sale and the return price would not necessarily reflect the tagged price, but I highly doubt these items were on sale 2 weeks before Christmas at 68% off. I spoke to the manager and he said I was lucky to get that much because per the date on the gift receipt, the purchase was made more than 30 days ago!
I used to be a manager for Sears and several of my extended family has worked for Sears all over the country and I know, at least in my store, we never treated a customer this way (I would have been written up)! If this is the way Sears does business now then Sears has lost a loyal customer & family.
Review about: Sears Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $17.
Preferred solution: A fair refund.
I didn't like: Not fair to customers.