Been into the store 3 times now, had to ask for help all three times. Today (sun) I went into buy two of the craftsman tool boxes they had on sale on line (I checked at 11pm sat night).
I figured rather than buy them online, I'd support my local store and the website showed them in stock. I arrived, went in, waited 5 min, then went to ask a girl at the desk who was sitting there w a non employee friend for help. She confirmed they had them but told me they were twice the price they were on line. I went online and the sale "ended" unnanounced.
She said they do that sometimes and she can't control it. I asked if she would honor the price, she said no, but I could drive back in tommorow and speak to the store manager.
I asked for the manager on duty, she said it was her! I won't be back and with service like that I'm guessing they won't be around long anyway.
Review about: Sears Website.