1 comment
Featured on Facebook Not resolved

My polite letter to Sears Executive Customer Service Reps... Let's see if they back their consumer!!

"I am writing in regards to my order - wrong item delivered, delivery 1.5

hours late and the extreme poor customer service provided.

I purchased a NEW item and was delivered an extremely damaged item

tonight. Your company refuses to honor the transaction with the New item I originally purchased. Please see the attached images of the item delivered to my home today. I am requesting the exact product I purchased in the exact condition I purchased it.

I am also requesting a full refund for the shipping and delivery charges of

my order. It was delivered 1.5 hours late and customer service was unable

to locate my order, even after 2 phone calls.

I have spoken with 4 customer service representatives (2 of which hung up

on me and my husband) and 1 customer service manager - ID # 448118. None were willing to accept responsibility of searsoutlet.com's mistake in regards to their error in the item received. I find this unacceptable in all aspects. The consumer should receive the item they purchased, in the condition stated, in the time frame provided.

The time spent on the phone with your customer service department was from 6:30pm-10:20pm with most of it being on hold and no resolution.

I look forward to your correspondence in regards to this matter/dispute."

Review about: Samsung Refrigerator.

Review #643050 is a subjective opinion of a user.

1.0
Customer service
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE
Sears Delivery Service
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Sears?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
San Jose, California, United States #993424
sweetie there was a reason it was at the sears outlet. It is not brand new, it is sold as is most likely for a deep discount because of the damage.
I agree with you on their customer service though they lie that they came to your house to milk you of money.

You May Also Like

"I bought a Kenmore Ultra Wash dishwasher from Sears in 2011. The model is 665.13742K603. After two years the buttons have quit working. I read on multiple sites..." Read more
"Dear Sears customer service, I am writing to let you know that we are long standing customers of Sears, and have spent a lot of money with Sears, On Feb 20th..." Read more
"FACTS: WE OWN A 79579757900 KENMORE REFRIGERATOR MODEL (NOT YET EIGHT YEARS (OLD) THAT WAS BOUGHT AFTER THE PREVIOUS TWO BRAND NEW REFRIGERATORS WERE DEEMED UNUSABLE BY SEARS. SINCE THE..." Read more
"On August 1st I was washing some sheets. The machine became unbalanced and instead of turning itself off, exploded, took out part of the wall, took out the dryer next..." Read more
"I just brought a pan flash light out of a Food Lion super market in Sunset Beach North Carolina. When I pull the batteries in the flash light and tired..." Read more
"I have had this mattress for about 8 months, it starts to show in my body a lot of hip and neck pain. I do not recommend this mattress at..." Read more
"Wendy Kinnear ID no: 7696892 72 campsie Road, Dear sir/madam, I have received tickets for Good Morning Mr's Brown that I ordered for Viagog and I think you have sent..." Read more
"I am writing a review for Direct Express prepaid debit for Government Benefits. I had read hundreds of dissatisfied consumers. I had unauthorized activity on my card, my claim was..." Read more