We are on out 3rd Kenmore dehumidifier from Sears; none lasted 2 yrs. Two years ago I went through *** trying to find someone to complain to. I finally reached headquarters and explained that our dehumidifier that we had used very little was no longer working, and they gave us a new model. The one they gave us was used 2 summers and is no longer working. I spent hours on the phone trying to reach headquarters and I was routed to the Philippines where I could not for the life of me understand these people .
One woman was exasperated because I kept asking her to repeat herself.
We made up our minds that our days shopping at Sears are over forever. We have had enough deplorable customer service.
More Review Details
What I liked
What I disliked
- Customer service
- Philipines accents could not understand them
- Employees have no people skills
- Product or service
- Kenmore Dehumidifier
- Review category
- Supermarkets and Malls
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