Purchased an air-conditioner about one year and two months ago when he 2016. We have a warranty it has broken twice on us in the first year, The first guy was good they were very shorthanded . The second guy was awful and this time the guy couldn't figure out what was...Read more
RIP OFF, OPERATING WITH NO INTERGRITY. Sears, is the worst company ever, operating with no integrity. I purchased a dishwasher, and microwave from Sears, and paid for the installation, when the guy came out, he made so many excuses, about the installation, that I...Read more
North Riverside, Illinois
- Store is ok
I didn't like
- Installation service
My washer broke the week of Sept 11, 2017. I called Sears that Wednesday, they ordered the part and said it would be two weeks before they came to fixed washer. The repair man came and told me the wrong part had been ordered and he would have to come back. He said he...Read more
Sears - Return an item
Sears count the return period since the item was purchased, no since the item was available to pick it up. Customer service really dissapointed me. I expected a better support.
Sears - Auto repair gone wrong!
They disn't test drive it. After two different Sears and almost one thousand dollars the car is still doing the same thing!!!
Sears products and service warranties
We purchased a kenmore refrigerator which actually is actually an LG in disguise. We also purchased an extended warranty. The refrigerator worked four months then stopped working. After 4 attempts to fix, we still cannot get a replacement unit, our is still not operational still don't have a working refrigerator. I want in on class action suit against SEARS
Sears - Ordered on line got wrong item
Ordered on line Sears sent wrong item and wont send return label. I have to drive 5 hrs to a store for refund on exchange. No wonder they are near extinction.
October 15, 2017 My wife went to the local Sears outlet located in the South Sound Center in Lacey and was very rudely treated by the salesman in the shoe department. A pair of sandals were displayed at a sticker price of $12.99 and when she came to the checkout it...Read more
I didn't like
- Not honoring sticker price
SEARS advertised A VISE on their sales floor in Spotsylvania floor (my local Richmond store didn't have the sale price) at 59 but rang up as 109, their computer showed all my information but they said I was not a club memer. I know I have points, now Im wondering to...Read more
I bought a Kenmore washer brand new supposedly and their so called service man delivered 3 days later the washer leaked all over my floor and they sent this *** back out and he was abusive and rude to me and blamed us for the problem. after he left and supposedly made...Read more
In October of 2015 our microwave went out and we had Sears service come out repair it. (Just a fuse!) When I made the appointment the representative sold me a repair warranty which she said would cover all the appliances in the home, regardless of their age or make! It...Read more
My hot water heater is going out has been since day one the repair man wantd to nlame us saying such things as needs dusting around it i keep my house very clean dust sround it twice a week .i dont have that much dust in my house.he next said its not getting enough...Read more
Fridge broke...September 20th, Technician came, diagnosed, ordered parts, and set a date to return with another person (the repair is a 2 man job), for about a week away. The day before the scheduled repair, one part had still not arrived, and Sears called me to...Read more
What’s up with Sears? Called for nearest drop-off location to get my CRAFTSMAN leaf blower repaired and was told to go to the Colonial Heights store at South Park Mall. Drove over there and was told that service plan was expired and they would no longer repair the...Read more
- Clever store manager has someone screen her calls
- Sears leaves customer in a bind to build character
- Hr associate who screens calls for the store manager is nice
I didn't like
- Repair drop-off was not accepted
- Sears service and repair referred me again to store
- Sears service and repair referred me to store
Do you have something to say about Sears? What happened? What can we help you with?