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Sears - HORRIBLE

I bought a new refrigerator in August. Sears home repair has been here 6 times. They continuously order new parts. They continually cancel & reschedule my appointments. Every time I ask about their 3 visits, 100% replacement program I get no where. Sears has gone to *** NEVER again will I buy a product from them. Also, funny how only positive reviews are allowed to be left in their Sears Home Repair page.
1.0
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Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Warranty
#1449994
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Sears in Bowie, Maryland - Poor customer service

My husband purchased earrings with a labeled price of $589.99 on sale for $169.98, Christmas gift for me. When I opened the gift for one not worth the price and two the earrings is bent so therefore I can't where them. The salesman should have not sold damaged merchandise but because Sears is closing I can understand why. The store the item where purchased is now closed. Now I'm looking to see if I can find a location who's willing to exchanged the damage item for something else. The item was purchased November 30, 2018 passed Sears policy of 30 days. Unhappy Customer
1.0
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Product or Service Quality
#1449700
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Sears - Worst service ever

When I made a claim I was told they don’t cover my area. But when I signed the contract they said they covered my area. And try to cancel. No one picks up the phone. Twice i have been transferred and then placed on holf for 30 minutes and then disconnected.
1.0
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Customer service
Exchange, Refund and Cancellation Policy
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I didn't like
  • Complete disregard for customer
#1449324
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Sears - *** SERVICE

I bought a Sectioal Sofa at the Sears Store in Knoxville TN. IT was delivered a month later within two weeks it was coming unsewn in two different places. I have called Customer Service about fixing or replacing the sofa 8 times. I have recieved very little to no help. THIS IS CRAZY!!!! the sofa has a one year Warranty.
#1449172
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I have called Sears customer service approximately 8 times since December XVI 2018. I ordered a Fisher Price toy from the Sears website to be delivered to Canoga Park California by Christmas of 2018. I ordered this item on December 6th, and was informed it was...
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1.0
#1449089
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Sears in Cudahy, Wisconsin - Refrigerator Repair

Called Sears because product was under warranty even though we heard horror stories. One tech diagnosed it at one appointment, another came out to run further tests at another appointment, a third tech cam and said it was missed diagnosed. A 4th tech cam out and created a new problem. When he left, we had not lights, and an error message. After 4 technicians, we now have a completely broken refrigerator and we are in worse shape than before. This is no joke, stay away from this company at all costs. We were warned and now we are up the wrong creek!
1.4
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#1448797
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Sears - Refrigerator warranty repair

My Kenmore refrigerator developed problems with the compressor and condenser while it was under warranty. The technician came out, ordered parts and I have been trying for 2 months since to get them to send out someone to complete the repair. They say there are no technicians in my area and have no time line for when I can expect repair.
1.0
Details
Customer service
Product or Service Quality
Warranty
#1448584
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Back in August we had a problem with a washer which was still under warranty. We contacted Sears. They sent a repair firm out who determined this was transmission. The part was order and expected to be in the following week. When it arrived, the repair firm returned...
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#1448316
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Sears - Dryer fix

Had a technician in September come out to try and fix dryer. Told me I was a spring that popped off that holds the drum. Said he fixed it. Had a technician come out today. Told me that my pulley was bad and that the other tech should’ve fixed it
#1448304
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Sears - Worst Customer Service Ever

No one seems to be able to figure out what is going on. Poor customer service.
#1448027
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