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Dear Janesville,WI: That which I offer below is a subjective opinion, but I sincerely hope that what is offered can help you get the resolution and the assurance that you are not alone in your situation. Thank you for taking the time and effort to express your major...
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#1264783
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I ordered a fridge online. When it came it was loud and not working properly. They offered to send a tech but I decided to return it the next day and get a different one due to the defect. They said they would have someone call me back in 24-72 hours. I received a...
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1.8
I didn't like
  • Everything about their customer service and delivery team
#1264151
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Dear R.White Tiger (in Happy Valley, OR): Thank you for posting your experience with your Kenmore Elite washer and dryer set. You have completed a great deal of research as well as great efforts to get the issue resolved properly, and are encountering the horrid...
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JJFreeman
JJFreeman

UPDATE: Remember, this is a subjective opinion, but it WORKS!Here is some additional information to direct your issues with Kenmore Corporation to get some additional back up ...

#1263329
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I bought a Kenmore Elite washer and dryer set for $1600 from sears. Now out if the warranty the washer was reading F35 I called the service number (clearing people from another country who I could not understand)and told them the code and told them make sure they have...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

JJFreeman
JJFreeman

Dear R.White Tiger (in Happy Valley, OR):Thank you for posting your experience with your Kenmore Elite washer and dryer set. You have completed a great deal of research as wel...

1.0
#1263211
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I have had my Kenmore Elite washing machine for about 4 years now. In the beginning it worked just fine only getting an uneven load notice occasionally but worked fine the rest of the time. I had the machine looked at recently because the uneven load notice came on...
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5.0
#1262769
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Ordered a refrigerator on-line. On 5/1 I was told a delivery date of 5/22/2018. Fridge was paid for on 5/1. Was never told that it was not going to be delivered on 5/22/18 or that it was back-ordered. Nothing. No communication whatsoever on my purchase. Fridge did not...
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2.7
I didn't like
  • Everything was a 3rd party problem
  • Promised a delivery date which was missed with no new eta
  • Transferred without success
#1262756
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After waiting 2 1/2 hours past delivery time and many phone calls. Being lied to about being next to get delivered. Calling for store manager in Abilene, Texas and finial y threading (strike that promising to call my attorney). I get a call from a delivery manager not...
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1.5
I didn't like
  • Delivery or customer service
  • Could not cancel order terrible
#1262473
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Dear Square Plaice, Thank you for allowing me to respond to your post. It is my sincerest hope that the feedback through Pissed Consumer and many others who have undergone your sister's situation can help you both. In reviewing what you have written, (as this is a...
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#1262465
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My sister, Scottsdale, Arizona, ordered a Refrigerator/freezer from Sears. I paid for it with my credit card. One was delivered and the installation was a joke. My sister had to provide tools for them to use. They could not get get the doors balanced. So, she ordered a...
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Anonymous
Anon

Your experience has outlined exactly what you bought, and who you bought it from. Thank you for sharing your experience

1.5
#1262139
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears - Awful

My order was going to take two weeks longer to deliver so I cancelled it. I've called once a week for the past 4 weeks to find out why my card has not been credited and no one seems to be able to help me. For some reason they will not let me speak to a supervisor
1.2
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Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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#1261829
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