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With Official Company Response Most Helpful
If you need assistance for something you purchased at Sears, call 800-479-5899. That is an executive dept. that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I...
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511 comments
SubsequentHighlandCattle316
#1778779

i purchased a set of sheets from sears in oct. I called about not receiveing another item on that day and also I wanted to return these sheets and was suppose to receive a email label to return the sheets and never received that label in my email.

When I call bacj, the people doesn't seem to understand.

I want to return these sheets I have no use for twin side sheets. Sears online return is terrible and the people can't seem to understand.

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Review
#136693 Review #136693 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears in Indianapolis, Indiana - Beware

1.0
Details
Ordered a refrigerator with a promised delivery date. Sent an email telling me my product delivery was on hold for customer verification. That process sent me into their customer service black hole with 45 Minutes on the phone unable to get my order canceled because they were not Going to even come close to the promised delivery date. I have still not been able to cancel my order on hold as I write this now approaching an hour.
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Review
#1710611 Review #1710611 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service

Sears in Hummelstown, Pennsylvania - I can't understand the customer service agents and their system to help customers is an absolute Trainwreck

1.0
Details
Someone was supposed to be at my house 3 hours ago to fix my refrigerator and nobody showed up and I never got a phone call from anyone. The window that they were supposed to be here was 8 a.m. till noon and it is now almost 3 in the afternoon and I haven't heard a thing This is absolutely ridiculous!!!!! I've been on the phone with them and transferred about 8 times in the last three hours and I still have no idea where the technician is and what is going on
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2 comments
Anonymous
#1777973

You will wait forever on sears. In the end it still won’t be repaired correctly

Anonymous
#1777250

He's probably off drinking somewhere or hanging out with his girlfriend.

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Review
#1707914 Review #1707914 is a subjective opinion of poster.
Service
Sears Refrigerator Repair

Sears in Dallas, Texas - Parts

1.0
Details
I was given the runaround with a garage door opener for the past six months I bought it May 4 and Sears told me yesterday that I had to take it back to Ace Hardware with the warranty is already expired I will never buy another product from Sears I think I’m gonna sell the appliances that I now owned by Sears I am very disappointed in this company
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Review
#1707723 Review #1707723 is a subjective opinion of poster.
Product
Garage Door Opener
Pros
  • Onsite staff
  • Sears is failing because sears is dishonorable
  • Repairman
Cons
  • Customer service could not help
  • All false promisses
  • Customer service through the phone internet in corporate office
Reason of review
Return, Exchange or Cancellation Policy
Loss
$259
Preferred solution
Full refund

DON’T ORDER ON LINE AT SEARS.COM

1.0
Details
ORDER DID NOT COME WHEN PROMISED. IT WAS THEN PROMISED AGAIN BUT DID NOT ARRIVE. SEARS NEVER CONTACTED ME. THE DELIVERY PHONE NUMBER IS IN INDIA AND THE PERSON ON THE PHONE DOES NOT SPEAK ENGLISH.
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2 comments
Anonymous
#1777974

They are bankrupt they have no inventory. You will be waiting forever for your product and probably never get a refund

Anonymous
#1777673

I know how you feel. It's bad enough dealing with all of the problems that you experience at the No-Tell motels, but the language barrier in dealing with the people running the place makes the situation even more difficult and frustrating.

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Review
#1707228 Review #1707228 is a subjective opinion of poster.
Pros
  • Ease of website navigation
  • Have always used kenmore appliances
  • Absolutely dissatisfied
Cons
  • Lack of communication on status
  • No customer service
  • Absolutely no customer service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Never Shop at Sears

1.0
Details
Customer Service lied to me multiple times about my appointment date. Didn't have enough technicians in my area to come until a month out to fix my refrigerator. I am done with Sears. Will never shop there again.
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Review
#1707013 Review #1707013 is a subjective opinion of poster.
Service
Sears Refrigerator Repair

Sears - Refusal to repair washer

They are trying to say the my washer is a pre existing problem which is not the case
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Review
#1706788 Review #1706788 is a subjective opinion of poster.
Cons
  • Being lied to and deceived and my time wasted
Reason of review
Damaged or defective
Loss
$900
Tags
  • Sears And Terrible Searvice

Sears - Refusal to repair washer

Refusing to repair my washer they are trying to say it’s a pre existing conditions which is not true now I’m out a running washer also took payment of 75 dollars but didn’t fix or replace it
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1 comment
Anonymous
#1776615

For 75 Dollar you could have spent the night at a No-Tell crap motel. Maybe Sears should come out with one.Now, I'd like to see THAT!

Review
#1706768 Review #1706768 is a subjective opinion of poster.
Cons
  • Received nothing
  • Repair service
  • Run around
Reason of review
Damaged or defective
Loss
$900
Tags
  • Sears And Terrible Searvice

Sears in Southwest San Gabriel Valley, California - Elmaavila@ymail.com

1.0
Details
My washer broke down it is still under warranty I scheduled an appointment with tech the tech said it was not repairable he would request replacement. Two weeks pass no one contacts me then I call back this time I am told tech put in note job needs to be done by 2 people I have an other appt scheduled this time no one shows up the third time I scheduled an appointment man shows up stating he can not move my washer unless I sign a waiver I ask me to wait 5 mins for my husband to sign and he leaves my house !!!!! On top of that every time I call the 1800 number no one can direct my calls properly
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1 comment
Anonymous
#1776375

Your warranty is about useless at sears. They are hanging on by a thread and don’t have any service techs left. I would eat the cost and just pay a local company to repair it

Review
#1706254 Review #1706254 is a subjective opinion of poster.
Product
Sears Protection Plan
Cons
  • Repair service is the worst
  • All of the entire process
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Sears in Arlington, Texas - Wrong house

1.0
Details
Their employees walked into my house unannounced and proceeded to remove my oven. In the midst of this they broke my handle. Trying to speak with the supervisor was pointless. He didn’t want to speak with me and continued to ask the empoloyess why I was mad and was he was so nonchalant. His employees lives were put in danger and Sears could care less. Terrible customer service
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Review
#1705191 Review #1705191 is a subjective opinion of poster.
Cons
  • Hostile
  • Sears no longer the respectable and reliable company as prior
  • Abusing customer service

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Products and Services Reviews

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DONT BUY FROM SEARS

I ordered a washing machine. Free installation on delivery. Found out morning of after speaking with delivery person, that a new hose is required for installation. After 2 hours being transferred back and forth between completely incompetent representatives, my call was ended and unable to call back due to "technical difficulties".
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1 comment
Anonymous
#1776374

I don’t think anybody still does buy appliances at Sears. They are a bankrupt company that doesn’t back anything they sell

Review
#1705051 Review #1705051 is a subjective opinion of poster.
Service
Sears Washing Machine Installation
Pros
  • Price
Cons
  • Parts department not answering phone
  • Everything about it
Reason of review
Poor customer service
Preferred solution
Price reduction