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Purchased a glider and was sent four folding chairs. After much inter fighting thru emails and phone, I was finally sent the shipping label for returning the folding chairs. Returned the chairs and it's be two months now trying to get my $169.00 back. Called and been...
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1.0
#1104279
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Our 20-year-old lawnmower suddenly died on us in mid-August. Even though there were several Tractors’ Supply Stores selling other brands of lawnmowers in the area we chose to go to Sears (Eastgate Mall) Store # 01810, Cincinnati, Ohio 45245 to purchase a mower because...
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1.0
#1104205
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Sears - Empty parts box
Sears - Empty parts box
I ordered parts for my lawnmower to fix the craftsman lower handle to the deck. I expedited the delivery and paid extra which I paid a total of 50 bucks for the parts plus shipping. So when I get home last night and open the package I see nothing but paper in the box...
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1.0
#1103866
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Warranty on fridge was not covered by sears

Sears
#1104007
1.9
Details
Freezer quit working on 7/5/2027. Still not working on 9/21/2017. 6 service calls and no ice yet. Sears had unit made by LG and depends on LG to honor warranty,who dispatch repair person who has no idea how to diagnose problem. No help from store manager. No wonder Sears is soon to be history. Buyer Beware with any Sears products.
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Sears - Stood up twice

Sears
#1099324
1.2
Details
Had a washer / dryer delivery set up twice and they never showed up or called. I drove 65 miles twice for them and both times they were a no show. I'm cancelling and buying from Lowe's. Will be glad when Sears dies!
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Sears - Poor service on repair schedule

Sears
#1095675
Hot water heater went out again. 9-1-17 called for service told 9-8-17 was my service date. So i am to stay dirty for a week, poor service for warranty. Will never buy sears product again know wonder they are sinking poor service on their products. MAD
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Sears - OMG!

Sears
#1089521
1.8
Details
They keep screwing me over again and again! This time it's trying to buy a refrigerator! They suck! I'm tired of taking to idiots in the Philippines!
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Treadmill repair scheduled Sept 20, 2017....between 8-12pm. At 11:45am I called the repair number....of course, their customer service is outsourced to a other country....was told the repairman was behind schedule. He would be at my house between 3-6pm. I called again...
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Anonymous
Anonymous

Call Tom hoyser 716-570-1391 he is a home services district manager. He will probably give you the normal sears runaround but he is in the us. It’s worth a try, I would also c...

2.8
#1103498
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We purchased a top mount fridge in July to replace an older Maytag , it had to fit in a cutout space so we looked and found one 1" deeper and same height & same inches wide so we though great till we filled it . You have a to be less then 5' tall to see in it . I am 6'...
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2.1
#1103482
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Hi would just like to let everyone know to save a lot of time and aggravation and money DO NOT EVER BUY FROM SEARS. I have always been a Craftsman tool man the here recently they have just gone downhill and Sears will not replace anything Craftsman unless they can...
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#1103334
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Sears phone representatives can range from professional to completely incompetent. I really think that is a main basis for their failure. Some of their repair people are suspect. However, i have much better luck with the repair people. They are given limited support by...
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2.1
#1103271
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12noon - 6:60 pm. A day of calls with 7 different reps, & a call from the scheduled technician who told me he was too busy, didn't understand why I was given an appt & I, I the client, should call SEARS & ask them to "find another technician". ??!!! Was assured that I...
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Anonymous
Anonymous

Call Tom hoyser 716-570-1391 he is a home services district manager. I would also contact the bbb and news media good luck. Rochester NY

I didn't like
  • Repair service cancelled and rescheduled without my input
#1102502
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I purchased a garage door opener and installation online on July 21, 17. I picked up the opener that day and was told install would call me. I never received a call, but I did get an email stating that install did not have my contact info. I replied to that email with...
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1.5
I didn't like
  • Still not received installation service or credit for same
#1101980
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Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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My 53 week old Kenmore Refrigerator blew the Compressor. The warranty was only good for 52 weeks. NO GRACE period. Part is covered but not labor now. Part has been on order for two weeks and SEARS can't find one, maybe two more weeks before it gets repaired. Had to...
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Anonymous
Anonymous

The worst part is the tech probably diagnosed it wrong. It probably doesn't need a compressor. Then they are going to cut your system apart and install it only to find that it...

2.2
I didn't like
  • No support - does not stand behind what they sell
  • Worst customer service policies
  • Refusal to fix the problem and lack of caring
#1100892
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