Latest review first
My Samsung dishwasher is under the extended warranty & it’s only 3 years old. It’s not a cheap model. The dishwasher has been repaired over 10 times. The latest was I had to wait 5 weeks because they kept ordering the wrong part. Sears sent me a check for $50 but the...Read more
I didn't like
- Stand by your protection agreement
Mother n law purchased a microwave 110318, we opened the box 111218, damaged, wife and her mother tried to exchange it 111818, call for mod" Manager" On Duty , had them waiting for 1.5 hrs, with no response, I tried today spoke with mod, he said yes I remember them,...Read more
August of 2018 bought a pair of 14 karat gold with diamond accents hoop earrings from Buena Park sears. Turns out it's not real gold or reall diamonds. So I paid a hefty price for fake jewelry. And of course the corporate office couldn't help with anything . DO not buy...Read more
Sears - Fake gold and fake diamonds!!!!
Bought a pair of "14k gold hoop earrings with diamonds!" Marked down from $900 to $200. So in other words I paid a lot of money for earrings that are not gold and the diamonds are fake!!! And of course Sears corporate or anyone at the Buena Park store location can't help me at all!! Sears doesn't stand by it's products or it's faithful customers. Never shopping at any Sears locations ever again!!!
I wanted to order parts to my sears console humidifier
The man who took my order was very nice and ordered the correct filters for my humidifier. I did have the model no of the humidifier and I had the filter no
On 11/16/2018 I had an appointment for service on my washer and dryer. the appointment was scheduled between three and six p.m. The service tech came between 12 and 1 p.m. We were not home therefore the phone number he called was not answered but he put on the report...Read more
My Kenmore freezer hasn’t worked for about 3 months. I have a service contract. Service man came and replaced one part. Freezer still didn’t work. He came back on September 24th and ordered several more parts. He was scheduled to come back and replace these parts on...Read more
- Kenmore products
I didn't like
- Unable to get service
I have been trying for days to reach a US person who I can speak with. Two techs have been to my house. First one was 3.5 hours late and showed up after the call was rescheduled. The parts he ordered were incorrect. Had a second tech last night was supposed to order...Read more
I didn't like
- Non us call centers is the only way to get hold of them
To whom it may concern, I Purchased a refrigerator from Sears August 10 refrigerator was delivered, The company that delivered the refrigerator was two men and a truck they damage the floor. As of today the floor has not been repaired the technician that they sent out...Read more
I have been Sear customer for about 40years.All our appliances are Sear Products.Last year we bought a frig.side by side and three months after warranty it started making a noise loud enough that it wakes us up at night.We called our Sears company and bought the home...Read more
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