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This has been the worst shopping experience of my life!!! This is the last time I do business with Sears. I bought a bike for my son's Christmas present a month before Christmas. 3 weeks later, it gets delivered to another state. I'm told the order is lost. Then I...
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Company wrote 0 private or public responses to the review from 8 hours ago.
1.0
#1427808
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Sears - Kenmore washer

The first time i used it the clicking sound, washer shook. Sound it was going to fall apart. I have called 3 time and played the recording sound the washer makes. Customer service person said that was normal. If repair man came out and found nothing wrong i have to pay $80. Even though its under warrantee. Very disappointed with sears. As a senior and widow I'm on a fix income.
Company wrote 0 private or public responses to the review from 11 hours ago.
3.0
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#1427757
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Get contacted that repairman will be there at 8 AM. He shows up at house next door, when my address is clear, and promptly leaves. Never get a call from him. Hours later, and probably talking to whomever in India, I get someone who promises to send the repairman a...
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Company wrote 0 private or public responses to the review from 18 hours ago.
#1427374
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Sears - Package mailed to a different address

I placed an online order and paid through PayPal, the address was correct referenced by Pay Pal but Kmart/Sears sent a confirmation with a different address, I called Riley said it did not ship so she would correct, the next email said it shipped, and still the wrong address, I call & she wants me to call UPS and change the address, I cancel order and still no cancel number, yet my card is charged.
Company wrote 0 public responses to the review from 1 day ago.
#1426116
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I purchased the Essential Home Belmont 2.0 6-drawer chest along with 3 other pieces of furniture on 12/5/18. I received a notification the next day stating that my item would be delivered on 12/7/18. Well, 12/7/18 comes and I receive another email from UPS stating that...
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Company wrote 0 private or public responses to the review from Dec 14.
1.0
I liked
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#1423574
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Resolved
Dear Review #1416561: With the filing of bankruptcy for Sears, the cleanup process is lengthy and has brought about significant changes and corrections to rectify past and present problems. As a former Q&A floor supervisor for two call centers with the former and...
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Company wrote 0 private or public responses to the review from Dec 13.
5.0
#1422529
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1ST TECH CAME SAID HE COULDN'T REPAIR DISHWASHER BECAUSE TRIM PC IN THE WAY. 2ND TECH CAM SAID NO POWER TO UNIT FIRST TECH SHOULD HAVE ORDERED POWER UNIT CALLED TO CHECK ON PART. 2ND TECH NEVER ORDERED POWER UNIT. NOW SEARS IS SAYING THEY MUST MAKE ANOTHER APPT. 3RD...
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Company wrote 0 private or public responses to the review from Dec 12.
#1421870
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I am still waiting for a delivery from Oct 18, 2018. I have been calling for 2 months and cannot get one person, including supervisors , to be able to reschedule a delivery. Nobody seems to understand that the location where the delivery was to come from was demolished...
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Company wrote 0 private or public responses to the review from Dec 12.
Et_Tu_Brutae.User
Et_Tu_Brutae.User

Although its a long shot, I posted a review under my first user name, Aeternum Vale (which is lengthy, lol but demonstrates the issue unto completion, start to finish. I with ...

#1421737
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I have a sears home warranty on all my appliances. Plan # 96585247. I pay about $50.00 a month and have now for over 2 years. My Kenmore refrigerator started cycling through the settings and changing the tempatures randomly through out the day and night. Every time it...
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Company wrote 0 private or public responses to the review from Dec 12.
#1421686
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears - The worse warranty ever ! Don’t buy it!

Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
I purchased a washer machine and the master warranty, I end up that I need a service because the water pump broke still under the term of the warranty, sears taking 2 weeks to repair because they are waiting for the part coming from the manufacture and they won’t use the parts that have in stock , this is the worse warranty that money can buy it! I will never buy anything from dear ever again
Company wrote 0 private or public responses to the review from Dec 12.
1.1
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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#1421618
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