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Lets start by saying I will never buy anything from Sears again. I purchased a Kenmore gas range in 2015 for about $800.00. The stove control board shorted out twice in the first year. The repair man refused to replace the stove saying he would be fined by the company....
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#1329542
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Spent a lot of time deciding which window AC unit to purchase to replace our ailing Kenmore unit that was nearly 9 years old, and had functioned well. The kicker was that the unit needed to cool to 60 degrees, which the old unit did. Ordered from Sears.com, picked up...
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1.1
#1329328
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Had my washer delivered. They forgot the fabric softener dispenser. Called customer service. They are in the Phillapines. They can’t call the truck to see if it’s left behind there. But they can mail it to me in 10 days. I have one weeks laundry waiting to get done so...
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1.5
#1329271
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Purchased Kenmore Pro appliances in the Spring of 2016 as a result of a kitchen remodel. The expensive microwave lasted 1 year and 6 days. Money wasted. Sears offered to send out a repair person for $80.00. This would cover the visit. I did not purchase their extended...
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#1328954
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I had a few very poor experiences years ago with Sears... but everyone deserves another chance. Except, as I’ve now learned: Sears. I ordered a very expensive washer and dryer and it was delivered with minor damage, which was notated at the time of delivery. The...
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1.3
#1328487
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Sears - Protection plan is a JOKE! No grill x 5 months already!!!
Sears - Protection plan is a JOKE! No grill x 5 months already!!!
Bought a grill from Sears 4 years ago and purchased the protection plan. First “repair “ of worn parts went wonderfully so we renewed for another 2 years. This time Sears could care less about us paying for the protection plan and them still NOT FIXING our grill for...
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1.5
I didn't like
  • Not listening
  • So far nothing
  • Being passed back and forth on the phone
#1328238
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I will never ever use Sears or Kmart again. Have rentals and have bought Kenmore appliances for 40 plus yrs. In the last 3 months purchased 5 different appliances and all 6 of them they screwed up the delivery and install. Those stupid delivery people couldn't find...
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1.0
I didn't like
  • Worse customer service and store
  • Inability to resolve minor repair in timely manner
#1328027
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Perfectly operating and very satisfied with the style and performance until the end of July noticed ice production stopping and food in freezer beginning to thaw. Called service technician who refuses to work on LG refrigerators. He provided me with two companies who...
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#1327991
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I purchased the most expensive largest kenmore washer set, about 7 months ago. Thank God I purchased the repair plan for another 1100.00 for both items. I have been without my washer for 2 weeks now. The lid lock malfunctioned. The guy who came to fix it said they...
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2.3
#1327831
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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My kenmore keeps piling ice up behind the vents! The tech came out and BLAMED ALL OF US for the ice build up! He said 99.9% of the time it’s the customers leaving the freezer door open! HOW??? The door automatically shuts by itself! And then he said WE, us customers...
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1.5
#1327447
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