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i am calling now to cancelled my contract. the employee is telling me that i have to pay $300.00 to close my account because i had a service call once. the employee that sold me this warranty did nor mention this charge if i cancel the account. this is wrong and the...
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#1386739
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Sears - Bait and Switch in the Electronic Era
Sears - Bait and Switch in the Electronic Era
Sears - Bait and Switch in the Electronic Era
I have been saving up my ShopYourWayRewards points for quite some time now. I saved $322 points, and was informed that I would lose $68 of those points if I didn't use them by 9/29/18. I had my eye on the exact television I wanted, and it was available. I decided to...
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1.3
#1386738
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our dishwasher was leaking water so i contacted sears home services. a sears technician came out twice, but the problem was not fixed. they suggested i sign up for sears home warranty, which i did. a technician from always affordable repairs came and took a look at the...
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1.0
#1385391
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I had an appointment for an appliance tech to come and evaluate a Kenmore Range. On the morning of the appointment the tech called me and asked me what model and serial number were on the range. He asked if I could msg him a picture of this information which I did. He...
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Anonymous
THE CUSTOMER IS ALLWALLS RIGHT

No wonder the company is having so many problems!

#1385037
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Scheduled our Vent cleaning for Thursday 10-18-2018 set between 1 and 5 pm arrival. At 5:04 PM I contacted the same number to be told that once they finished the home that they were in now there was just one more house before they would come to our house. That's just...
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2.5
I didn't like
  • Abominable customer service
#1385007
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My oven, which I purchased from sears and it has an extended warranty, has been broken now for two weeks. I make my money by baking and this is absolutely unsatisfactory. They said if the product is broken and they can't fix it, they will give you another one. We all...
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1.0
#1384978
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(What happened) it's been four months now and still haven't heard from them,them being shoe Fab iv sent them emails=tried calling oh yeah they picked up alright they pick up the way to not help Angry me ? They put me on hold and never answer or they see my number and...
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#1384285
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6-18-2018 I went to sears in the Edison mall on Fort Myers to pay my 7-25-18 the Sears credit cards $2374.89, I paid CASH,the casher gave a RECEIPT CASH TOTAL 2374.89. Becase it is a big money ,so I checked and read again,again. Until I got JUIY the statement , show l...
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Anonymous
THE CUSTOMER IS ALLWALLS RIGHT

What that person did was a crime and they should be fired and Sears should credit your account for what you paid.

#1384252
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The refrigerator broke down and they sent out three texts and detect deemed it non-repairable they were supposed to give us a new refrigerator and they agree to it and now it's time to give us the refrigerator and they keep giving us the run-around they won't answer...
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AeternumVale
AeternumVale

Try also the info for Sears at https: //searspurchaseprotect.com. There is information there that hopefully can get you the resolution you need. Three months is a long time an...

AeternumVale
AeternumVale

I understand where you are coming from. Although the bankruptcy proceedings for Sears are underway, it may take longer than expected and anticipated for your purchase to be te...

1.0
#1383745
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Sears - Mater Protection Agreement
In 2016 I bought a 55" Samsung TV that, in order to use its full functions, it should be thru its remote control. Well, the control is broken and Sears said that the control is no covered by this "master protection agreement" for which I paid $527.99. The first time I...
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#1382971
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