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This would have been the third visit to repair my sears ac unit, only the repairman never called or showed up..I called to see what happened and was told my apt had been canceled by me, which i did not even get a call today. Yesterday a text confirmed that I had a apt...
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Anonymous
Anonymous

Good luck getting somebody on the phone with them. Their service is terrible and they advertise they repair central air and have nobody qualified to do the repair. Rochester N...

#1064538
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I bought a fridge on Saturday. Asked for delivery tue following Friday in am. Was told no problem. Guys showed up at 6:30 pm Friday with wromg fridge. I had pictures. I have to drive back accross town Saturday to confirm my purchase, per manager. Told delivery would be...
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Anonymous
Anonymous

That's sounds like sears, I would not purchase anything from them. Rochester, NY

1.5
I didn't like
  • No customer service people in service not in our country
  • Delivery experience
  • No customer service
#1064470
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ON 6/2 I purchased a refurbished Mac Book from Sears.com. It was delivered to us on 6/8. We followed the return instructions that came with the Mac Laptop. The return tracking number is 9505514625937163144976. It shows delivered We were given 2 sets of return...
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1.0
Product
#1064452
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Sears - Dissatisfied, disappointed

Sears
#1061952
Hi, received my new washer, dryer, and dishwasher yesterday... dryer doesn't work.... Are you kidding me!!!!
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Sears - Craftsman Tools

Sears
#1059905
Sears - Craftsman Tools
Sears - Craftsman Tools
Sears - Craftsman Tools
1 of 3
My son bought me a 20 gallon air compressor, its defective cause the PRV keeps going off, drain it every time i use it and still goes off and have to push it in manually, still under warranty and now they tell me that i have to pay for the repairs, spent thousands of dollars on their tools and i get all this BS, never will i buy a *** tool from them again, crappy tools and even crappier service
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Sears - Minnie Mouse Bed

Sears
#1055622
3.3
Sales employee had the wrong price of item on the tag. Told me it was 60.00 then said the sale expired and they forgot to change the sign on the bed. So I asked how much it was and couldn't get a straight answer. she was rude and made the experience a taxing one. Wouldn't go here again just for the service. I'll pay more to go somewhere else and receive better customer service.
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Sears - Price adjustment

Sears
#1052632
1.0
Would not give credit to on line shopping. Will never shop Sears again
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I order a washer to be delivered on the 21st. On the 20th I got a call for order verification security, everything was cleared immediately and they transferred me to home delivery service. Well today is the end of 21st, I have been on hold for approx 3 hours (apart of...
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#1064386
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Sears - Kenmore Elite Fridge made by LG
I am not a fan of buying Chinese products on purpose. Sears sold me what I thought was a USA product with their name on it. Come to find, it's a LG product made in China. I was not informed of this by my sales person but from an employee of Sears two years later. I...
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2.5
#1063273
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Never buying another Kenmore. Most of the times they are fine and if an appliance doesn't last 15+ years with just a minor fix, belt, they are nothing but a POS to me. This new generation may not have high expectations but I still do. The machine refused to work,...
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2.2
I liked
  • Purchase option
I didn't like
  • Product did not last
#1062422
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system doesn't seem to have an update. I go onto there shippers website again, it says the item has been at the delivery terminal since June 9th. I never got a call, an email, nothing. I call sears back, and explain the whole story yet again. He just says "I see it...
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Anonymous
Anonymous

This JUST happened to me

1.4
#1061560
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Well I'm not super mad but I ordered a trampoline from sears on June 2nd and it is a big package and said the expected delievery was the 9th (Thursday) It didn't get here so I was think 'no big deal probably just a delay or something, I mean they do have to ship other...
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1.4
#1060459
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When our kitchen was remodeled 4 1/2 years ago we bought all our appliances at Sears. They worked fine until recently when our "Elite" microwave stopped microwaving but the clock, timer, light, and lighted panel still functioned. Just no way to cook or heat anything....
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#1059181
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Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Had a scheduled appointment today between the hours of 9:00-1:00. Well here it is 2 o'clock and no service repair showed up. After not receiving a phone call from Sears I called them to be told someone would be here between 145 and 345 This is the 7th Time I had to...
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Anonymous
Anonymous

Use another repair company they are going under and their service is terrible. A lot of techs quit or were let go. If you have a warranty and are stuck with them call the bbb...

1.0
#1058211
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