I have been a loyal Sears customer for over 20 years. Most of my appliances were purchased through Sears. Most recently in October '2017, I called for service for my Kenmore Washer of which I purchased the appliance warranty that covers repairs or credit towards a new...Read more
We placed an order for parts to fix our refrigerator after we were told we could not get a service call for 3 weeks. The lady on the phone was very helpful and ordered our parts and we paid to have them here in 2 days. Here we are 12 days later and still no parts. We...Read more
I received some gifts from Sears for Christmas along with the gift receipts. I don't need them so I went to return them today and they only offered me 1/3 of the tagged price for my items. I realize the items could have been purchased on sale and the return price would...Read more
I didn't like
- Not fair to customers
My problem has been resolved with Sears.
Sears replace my LG refrigerator with a new 1 my choice & model thanks sears *** of consumer it Took 4 months .
I got a shop vac as a gift and a part was broke and they refused to replace it
Sears - Bad customer service
The associate in the appliance department did not resolve my problem. When I asked him to call his manager he ignored that saying she is busy. I was very unsatisfied and never going to shop in Sears at Sunrise mall any more
Sears - Stole my money never refunded my credit card after cancel
Please do not trust ANYONE that you speak with that is trying to resolve an issue with cancellations or refunds to your credit cards. They have never refunded my card after months and keep coming up with excuses. Of shore is a joke on shore is a joke. My bank is investigating and has had many complaints regarding these practices! Do not order Anything from Sears.
Negative stars if possible - been a long time customer, will never purchase from them again. The sears customer care is the worst ever, they have no idea what there are doing. I have a long list of problems that has strung out over 2 months now, who knows how much...Read more
- Store was fine
I didn't like
- Sears customer warrentee program is horrible
Do NOT ever buy anything from sears. The salespeople give false information and do not give correct information. I wanted to buy a slightly scratched new washing machine and pay cash for but instead was told that i can make 4 payments to pay for. I was NOT that this...Read more
My Kenmore Dishwasher flooded my kitchen. Caused 1000's in damage over 6 months before the issue became noticeable. I made an insurance claim so my insurance can go after Sears/Kenmore now. I called Sears and Kenmore and actually was transferred to K-Mart. Called back...Read more
Well to make a long story short spent over $2,000.00 on a washer and dryer set and everything went down hill from there. Couldn’t get dryer installed due to a faulty gas line which I had repaired that very day. Scheduled my installation and they never came, followed up...Read more
My Kenmore Elite refridgerator has been problem plagued since we have had it with innumerable repairs over the past 3 years and then once repaired only worked for 1-2 days usually after. It is extrememly difficult to not have a working refridgerator for days, much less...Read more
- Salesperson was good
- Good salesperson
Friday I called your customer service to set up an appointment to have my hot water heater serviced because I had cold water, long story short I set up an appointment with a rep. from customer service and I was given an appointment of Wednesday 10 am., I called to...Read more
Dear Sears, I am issuing a complaint. Your product is a disaster. Your service is worse. I purchased your top of the line Kenmore washer/dryer on Nov 25., 2017 - salescheck # 010662262636 at store number 01066 in Jacksonville, FL. I purchased the white glove install...Read more
I didn't like
- Worst customer service ever
- 7 service call policy unacceptable
- Lack of accountability
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