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My heating element and thermostat went out in my Kenmore dryer so I took the parts to a local Sears to replace it in NOVEMEBER 2017! The customer service agent ordered the parts for me and I paid cash at the reguster. The ordered parts were the wrong parts so I tried...
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1.0
#1191690
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I made an appointment for an oil change(2/12/18) I was told it would be over 2 hours do to lack of technicians, I left but made another appt for the next day, they tell me they don’t carry that oil, I make another appt for 2/15/ and now the quote me a larger price...
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1.0
#1190404
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Sears - Traumatic

Got my washing machine dec 16th 2018. DID NOT INSTALL AND HALLOWAY, CANCELLED REPEATEDLY TO COME BACK, HOURS ON THE PHONE...INSTALL BROKEN WASHER. STILL HAVE NOT COME BACK WITH NEW WASHER, OR LOOK AT IT.
#1189995
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I have been a loyal and reasoonably happy Sears customer since 1986. The treatment I have gotten this week is an embarrassment to even be called service. My dryer quit and I tried to call for repair appt. Was told that it had to be done online. Ok- fine- I hate doing...
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Anonymous
Anonymous

Consider yourself lucky they didn’t show up. You would have paid double what it will cost you with a local repair company. And you would have been harassed about purchasing a ...

1.0
I liked
  • Back when they knew how to take care of their customers
#1189933
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2/14/18 Update on review with Sears. basically I am still in the same boat with them, they lied once again and told me as of February 1st I would be eligible for a replacement washing machine. I finally had my dishwasher repaired by an outside source due to my illness...
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1.0
I didn't like
  • Worst customer service i have seen in my 62 yrs on this earth
#1189834
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it quit cooling I called a sears repair man they could come out in two weeks so I called a repair man he came out and cleaned the coils charged 95 dollars didn't help. called another repair man changed fan motor charged 140 dollars didn't help sears man finally came...
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I didn't like
  • Poor merchandice
#1189828
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we paid for a freezer that was not being manufactured any more and have not received the refund on our visa card. the cancellation was on 1/26/18 . we ordered another freezer and we were told it would be delivered on wed. feb.14th. we were not notified regarding the...
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pissedoffconsumer-2
pissedoffconsumer-2

All you have to do is put in a DISPUTE with merchant services (VISA, MC, etc) at your bank or whomever and they will do all the work! Don't let Sears drive you over the edge, ...

I didn't like
  • Lack of service
  • Laco ofcommunication
#1189630
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i bought washer/dryer combo 2 years ago. i wanted to support my locally owned sears business. my dryer broke in January. the service guy came 2 weeks later, ordeted parts. We are now waiting until Feb. 20 to get another service guy to come fix this. parts are setting...
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2.5
#1189221
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After about 12 phone calls I finally just cancelled my order. Sears customer service is absolutely horrible when you can understand them there's nothing worse than talking to someone in customer service that doesnt speak English very well. My order was sitting at the...
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I didn't like
  • Customer service
#1188993
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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BEWARE..BEWARE....I noticed sears was having a huge sale on diamonds so me an my wife figured lets buy our kids some rings. Well that has become a mess. One ring I purchased has arrived and we took it to the jewelry store and its not even a diamond its some masonite...
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3.5
#1188719
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