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Purchased a Kenmore Refridgerater in November 2017. This was my 2nd Kenmore fridge, the first one lasted 18 years! In mid May my icemaker stopped producing ice. Set up appointment #1: tech said I needed a new icemaker and ordered me one. Appt #2: tech comes and...
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1.5
I didn't like
  • Every aspect
#1335098
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On July 8, 2018 I purchased a Kenmore washer and dryer from the Sears store in Clovis, CA. totaling $1897.29. The appliances were delivered on Thursday, July 12, 2018. A gas dryer was delivered by mistake. The driver told me to call Customer Service and request an...
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1.0
I didn't like
  • No one in customer service understands a simple problem
  • Lack of response and poor costumer service
#1334580
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Type your messaOn or about August 1, 2018, my husband Alberto Gonzalez contacted the service department for our Washing Machine and Dryer; We scheduled an appointment for 10 days later today, Monday, August 20th, 2018. The technician arrived on time but was un prepared...
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#1334178
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I bought three sets of the Grand Resort towels from Sears on June 19, 2018; I chose them carefully, as they were supposed to be the higher line of towels that the store carries. I washed/dried them for 60 days and they still lint terribly--cupfulls of lint each time. I...
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1.4
I liked
  • Towels were soft
I didn't like
  • Customer service
#1333805
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Sears - Mattresses suck!

Mattresses are CRAP. Warranty is a lie. After 2 months my FIRM mattress went soggy. After months of run-around, they had me submit 20 pictures from odd angles. And they decided not to refund the money. Mattresses are supposed to last 8-10 years, not weeks! FRAUD!!!!!
1.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Product or Service Quality
Warranty
#1332246
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I could write a book but I`ll try to keep it short. I purchased a Sears Whole Home Warranty. I spoke to several reps. over a week or so. Each time I spoke to a person I we went over the items covered. I asked about a 2nd AC/Heat unit that was outside of another bldg.,...
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I didn't like
  • Lied to
#1332168
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I bought a washer and dryer. I had used sears and the Ada Ok store many times. This time manager rude, didnt seem to care about my buisness at all. Then the real crap happenex. Iwas supposed to get 1 year intrest free. It was on my credit card full amt. I called and...
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1.8
#1332131
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Bought an 1800 dollar tool box from sears(craftsman). It was scheduled for delivery approximately 2 weeks after I bought it..which is ridiculous. I paid sears for the delivery service at time of purchase. Delivery was scheduled for between 4 to 8 pm due to we have...
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Anonymous
Anonymous

I've never seen or even heard of an $1800 tool box. I spent my working career in heavy industry and I've seen $1800, $18000, $180,000 ; and a million-eight tools and machines ...

2.0
I didn't like
  • Customer service and attitude
#1331959
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Sears is up to no good
Because the Westgate Mall store in Spartanburg, SC was closing I thought it would be a perfect time to try and buy all new appliances for the house I have under contract. For me money is a huge issue. The signs posted everywhere in the store boasted 20-60% off...
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3.2
I didn't like
  • Worse customer service and store
  • Combative and lying managers
#1331847
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Worst Experience EVER with Sears Delivery and Recovery! 5 different Kenmore stove/oven delivered Damaged and/or Defective! Sears Delivery tried to make us keep the damaged items. Sears Recovery called us 8 times (same person) to "schedule delivery" -- she had no clue...
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1.0
I didn't like
  • Damaged defective ovens stove delivery service unreliable
#1331803
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