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Sears - Refrigerator Repair

Sears has been working on our fridge since before 8-2018. went thru Thanksgiving and Cristmas without a fridge. Came to house about 8 times. Never worked. Changed compressor, condenser, dryer and circuitboard. They don't have repairmen, they have part changers. They ordered a fan and I waited 4 weeks for it to come in, We set up time for repairman and he didn't show. I finall went to Lowes and had a fridge sent to our home. Called to set up another appointment to put fan motor in and was told they wouldn't put it in since I had a new one in it's place and theirs was under the carport. SEARS HOME WARRANTY IS THE BIGGEST SCAM GOING!
#1451131
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January 9, 2019 email to Sears home services: On or before September 20, 2018, my husband and I telephoned Sears Home Services to report that our range was not working. At the customer service representative's request, we relayed the error code that registered on the...
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2.1
#1450815
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Sears - RECENTLY PURCHASED DEFECTIVE KENMORE WASHING MACHINE
Sears - RECENTLY PURCHASED DEFECTIVE KENMORE WASHING MACHINE
Sears - RECENTLY PURCHASED DEFECTIVE KENMORE WASHING MACHINE
Sears - RECENTLY PURCHASED DEFECTIVE KENMORE WASHING MACHINE
GM, I recently purchased a new Kenmore washer & dryer at Sears, Wayne NJ. I have always purchased my appliances over the last 20 years at Sears. Since buying this washer, it is great in size, but does a horrible job washing my clothes. It is HE, I use HE liquid...
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#1450611
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Sears - HORRIBLE

I bought a new refrigerator in August. Sears home repair has been here 6 times. They continuously order new parts. They continually cancel & reschedule my appointments. Every time I ask about their 3 visits, 100% replacement program I get no where. Sears has gone to *** NEVER again will I buy a product from them. Also, funny how only positive reviews are allowed to be left in their Sears Home Repair page.
1.0
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Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
#1449994
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Sears - Poor repair services
Marta A. Droddy2290 Water Garden Dr.Hanover, PA 17331(443) 690-5853teachermad@gmail.comJanuary 16, 2019 Sears Brand Management Corporation Hoffman Estates, IL 60179 (800) 469-4663 www.sears.com To whom it may concern: Autumn 2015, I had a brand new home built. As part...
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1.7
#1449831
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Sears - Poor repair services
Sears - Poor repair services
Sears - Poor repair services
Marta A. Droddy2290 Water Garden Dr.Hanover, PA 17331(443) 690-5853teachermad@gmail.comJanuary 16, 2019 Sears Brand Management Corporation Hoffman Estates, IL 60179 (800) 469-4663 www.sears.com To whom it may concern: Autumn 2015, I had a brand new home built. As part...
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#1449830
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Sears in Bowie, Maryland - Poor customer service

My husband purchased earrings with a labeled price of $589.99 on sale for $169.98, Christmas gift for me. When I opened the gift for one not worth the price and two the earrings is bent so therefore I can't where them. The salesman should have not sold damaged merchandise but because Sears is closing I can understand why. The store the item where purchased is now closed. Now I'm looking to see if I can find a location who's willing to exchanged the damage item for something else. The item was purchased November 30, 2018 passed Sears policy of 30 days. Unhappy Customer
1.0
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Product or Service Quality
#1449700
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Sears - Worst service ever

When I made a claim I was told they don’t cover my area. But when I signed the contract they said they covered my area. And try to cancel. No one picks up the phone. Twice i have been transferred and then placed on holf for 30 minutes and then disconnected.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
I didn't like
  • Complete disregard for customer
#1449324
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Sears - *** SERVICE

I bought a Sectioal Sofa at the Sears Store in Knoxville TN. IT was delivered a month later within two weeks it was coming unsewn in two different places. I have called Customer Service about fixing or replacing the sofa 8 times. I have recieved very little to no help. THIS IS CRAZY!!!! the sofa has a one year Warranty.
#1449172
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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I have called Sears customer service approximately 8 times since December XVI 2018. I ordered a Fisher Price toy from the Sears website to be delivered to Canoga Park California by Christmas of 2018. I ordered this item on December 6th, and was informed it was...
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1.0
#1449089
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