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I've been doing business with Sears for 20 years and this is the first time I have had a terrible experience. I ordered a new stove on Monday, September 17th. I was told the stove would be delivered Thursday, September 20th. I received a text, email, and phone call...
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#1362170
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Sears is the worst company ever

We should all call better business bureau And File a complaint Against Sears
3.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1362033
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I placed Two orders with Sears #875382852 order #875647879, 8-9. I was not told, but found out after they took my money, that my order came from Markplace-and from 10 locations. One non standard item- Sears put me in touch with Seller who told if I opened it, it was...
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2.1
I liked
  • Some products
  • 60 years of good service store 1 time onlne-sorry
I didn't like
  • Your service
#1361703
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Sears - Terrible customer service and lack of ownership for mistakes
Over Labor Day weekend I purchased a kitchen suite from SEARS. I did measure before ordering the fridge. However, upon delivery the refrigerator did fit but one of the doors would not open all the way. As a result the fridge was returned. I called online customer...
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3.0
#1361426
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After my washer broke a technician came to my home saying my repairs would be $500. HOWEVER if I purchased the Sears Home Warranty I would only pay the $75 deductible and all parts and service would be covered. He said I could simply call and cancel it the next day or...
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#1360486
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Ordered a Electrolux dryer from Sears Middletown NJ... Joe Farragher was the salesman...wonderful attitude and personality. Knew about the dryer i was interested in and made it a smooth transaction. Delivery was to come 9/18 between 7am and 9pm was to be called the day...
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#1359321
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Sears supervisor.

Hi. My name is Reninger, and want to say that I’m very disappointed with sears supervisor name Máxime. I was trying to let her know about a service that I had done, where the technician missed diagnosed a problem for my dryer machine. He ordered a thermostat ! Instead of diagnostic properly and order the right part. While their are trying to change for another part that I already order.
2.0
Details
Customer service
#1359169
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So tired of dealing with these service idiots who read from scripts and have no interest or authority to do anything. Long story short, my 23 month old Kenmore Elite refrigerator died, bad compressor. It took over 3 weeks to get on the service schedule. I waited over 4...
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1.0
#1359110
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We ordered a lockset, customer service did not get our address correct, we called back within an hour after we recived an e-mail with the wrong address, they said they could not change the address, a very simple address. We were told we had to cancel the 1st order and...
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#1358873
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears Recently Discussed

 
Scheduled DW, Microwave, washer for repairs. Technician came and said DW ok/use a different soap / mircrowave needed to look for parts / washer needed to order parts. -Using different soap... but the heating element is corroding. -Never heard back on Microwave. -Part...
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1.0
I didn't like
  • Customer service repairs
#1358180
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