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I tried to return 4 t shirts that i bought from sears a couple of days after the 30 days were up. I did not know they had this sucky 30 day policy when i bought the shirts. I did not try tnem on because i have bought these same shirts before and knew (or thought) they...
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1.5
#1077242
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My Kenmore elite refrigerator hasn't worked right from day one. It freezes everything in the crisper drawers even with the temperature set at 40 degrees. I have had multiple techs out with the last one saying it can't be fixed. Still under warranty but getting the...
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1.5
Summersville, West Virginia
#1076664
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I am a 25 year ex employee with this disgraceful company.This once great company is so pathetic I am embarrassed to admit I ever worked for them. Consumers beware they highly overcharge for service and repair that is provided by *** subcontractors or so called...
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#1075986
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Sears - Return with a receipt

Sears
#1076886
2.6
I tried to return some pants eith a receipt anf the tags on the pants they would not do it. Nobody else has this kond of a policy and i eill never shop there again. By the way Kmart is even worse with returning.
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Sears - Great explanation

Sears
#1076749
1.0
U nailed it as i am a tech w/ 22 years experiance and 6 years with sears you are a number with rules to follow that change on a dime with oit u knowing till u get a call sears is all about the money not the service sell sell sell first repair second good luck everyone
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Sears - Terrible

Sears
#1074109
1.8
Long story short, washer not fixed, going on 3 weeks, Sears doesn't care, customer service is a joke, as well as the technicians and quality of the products. My clothes are getting ruined from laundrymats, I pulled a muscle in my shoulder from trying to wash laundry by hand and Sears doesn't care. So tired of hearing they are sorry. They are not sorry or else the problems would stop.
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Sears - Ken more elite top load washer

Sears
#1070538
3.5
Sears - Ken more elite top load washer
Sears - Ken more elite top load washer
Sears - Ken more elite top load washer
Sears - Ken more elite top load washer
1 of 4
This washer gets moldy inside & the bleach dispenser is rusting out!!I received this as an anniversary gift from my girlfriend I will never buy a Sears elite product again
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I wanted to return 2 men's dress shirts and a tie that were still in their packaging with price tags attached and with the receipt. The purchase was past the 30 day return policy, so I can understand why I wouldn't be given a refund. But the sales associate and then...
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#1075984
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My Sears Craftsman riding mower has not worked all summer. My grass is so high my Golden Lab was snake bitten. The vet bill was $100. The service "techs" are a joke. One of them ordered a part that he said I needed to make repairs. 2 weeks latter the next "tech" didn't...
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Anonymous
Anonymous

Never use sears they are going under. Call the bbb and news media. Rochester ny

1.4
Product
I didn't like
  • Customers service
  • Technicians poor work
  • Technicians lie
#1075408
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I bought a mattress pad for my sons bed, a few weeks later I found one I liked better so I decided to take the one back to sears. When I tried to return it unopened, they told me it was after the 30 days refund policy and there was nothing they could do. Who doesn't...
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Anonymous
Anonymous

"found one I liked better"is impossible if you hadnt opened the 1 from sears also

2.7
#1074759
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Really horrible delivery experience. First of all, they were 2 days late in getting the washer here. They go to all the problem to set up a delivery with a 2 hour window and then nobody shows - no phone call until the next day. Once they did get here 2 days later, I...
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2.5
#1074359
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Called 30 June for repair of stacked laundry unit. Scheduled 2 July 8 to 5...kept changing times during the day...had to call to reschedule and complain cause I had an appointment later that day...They rescheduled to 10 July..again 8 to 5...again watched all day on...
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I didn't like
  • Sears customer services sucks
#1072553
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Kenmore Laundry Center 41711712510. Garments that are somewhat thin get caught under the agitator. The garment, a knit vest was drawn in and wrapped tight below the agitator. I called Sears, estimated repair cost of 400-800. I called a local appliance repair guy - same...
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1.7
#1072486
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Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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I purchased a Kenmore refrigerator in 2013. I had a problem with it not freezing or making ice. Again a problem with the same issue in 2015. Again the same issue in 2017. I purchased a warranty which happened to expire on the day of my appointment. Now it's 2 days...
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1.0
#1072411
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