Sears

1st appointment tech called said the refrigerator had to be off for 24 hours and he didnt have the part anyway 2nd tech diagnosed and told me that should not have happened 3rd tech i was home he took picture but never knocked my wife and daughter where waiting in the living room with the doors open for him because I told them I received the text he didnt call me like the previous 2 techs i just received the message no one home please reschedule we wanted our refrigerator fixed but we didnt know we were going to miss 4 days of work for this I tried getting ahold by chat was the only way so no go I would like my money back as I have lost hundreds of dollars because of all these appointments I would appreciate a call as I didnt get one Jason Vitale 680* ***th street Ewa Beach Hawaii 96706- 8**-**3-6998

Called Sears Home Services as I have a service contract to come out as the ice maker on my Kenmore refrigerator was not working on Feb. 11.

The technician came out but could not repair it as he did not have the necessary part. He ordered the part to arrive on Feb. 12 and rescheduled the appointment for Feb. 13.

The Feb. 14 schedule kept getting delayed and then was rescheduled for Monday, Feb. 16. On Feb.

16, the schedule kept getting delayed, and then I got notification that 'at my request' the appointment was rescheduled to Feb. 20. On Feb. 17, I received an email that I could get an earlier appointment on Feb.

19. I received confirmation of the appointment, but it was continually delayed, and then again 'at my request,' it was rescheduled for Monday, Feb. 23.

In both cases, I did not request to have the appointment rescheduled. It was impossible to talk to a live representative.

I have spoken with many different people since May 2025 to get my dish washer fixed. Ive had multiple appointments for the repair man to come look or fix it and he never shows up.

I always get a call or text to reschedule my appointment. Its getting ridiculous at this point. Sears just needs to replace my entire dishwasher. They have sent email after email, and text after text, saying my appointment is between 8am and 5pm so I have to sit here all day waiting for them, just to get a text or email for me to reschedule my appointment.

Or absolutely nothing they just dont show up. I dont understand why this is so hard to get taken care of, I paid for the extra master protection but it doesnt seem that way with the way things have been handled.

I just want my dishwasher fixed or actually just replaced at this point. I bought a dishwasher to wash dishes not for it to sit here for months not working and me washing my hand.

On or around August 8, 2025, I placed a repair ticket with Sears to fix our heat pump. Sears called us and said they had no techs, refunded our money, and told us to find a local tech.

It took us almost 4 months to find a tech. The tech repaired the disconnect and heat strips. During the post-checkout procedure, the tech noticed oil, did a pressure test, and found a leak in the reversing valve. I submitted paperwork to Sears, and then Sears scheduled a Sears tech to review the issue.

The Sears tech confirmed the valve was the issue. The tech returned a few days later to tell my mom he wouldn't repair the issue. Forty-four calls later and over 10 hours on the phone with Sears, Sears Protect, and A&E Factory Service, we are being told the tech made the determination that the unit shouldn't be repaired since a non-Sears tech worked on the unit and has my mother cold in her home.

I honored my part; Sears isn't honoring your part to fix or replace the unit.

The people in the call centers won't let me speak with a supervisor, and no one will make the tech complete the contractually obligated repairs.

I have flip phone. No way of clicking links.

There is no way to communicate verbally with Sears on phone. Big picture. Poor for company. Poor for customer!!

Simple fixes, questions could be resolved over phone.

Prevent service trips. Window of wait time 8-5 way too long. Need shorter windows. Bottom line I am very dissatisfied.

I pd large amt for Master Protection Plan. Will not extend after it expires. Will no longer do business with Sears after next yr. You cannot expect to do business with robots!

You will lose business. You need backup plans with humans!!! Phone. Remember them?

Guaranteed I am not only customer dissatisfied. No other business eliminates verbal contact with customer. I want a phone call. 585 865 **** or 585 749 ****.

I need to discuss with you in person! Email dhoke29@***.com

Thank You