Latest review first
Today, Jan.21, 2019, I called to schedule an annual maintenance on my oven and cook top which was installed on Jan. 18, 2016. I was told that my cook top was out of warranty as of the installation date. My last maintenance was scheduled for Jan. 22, 2018, but they did...Read more
For years we have been buying Sears appliances and back pack leaf blower plus their extended warrantee. They have been extremely good until now. My husband went to take the high end professional back leaf blower in for repair at our local Sears. He was told he would...Read more
In aug 2018, I requested service on three appliances. I paid my deductible then. In Oct 2018 I received a bill for the deductible. I called. And got the run around for many days. Then they askedcme to send in my receipt copy with an explanation? I did. Didn't hear from...Read more
Sears - BAD dryer vent
Obvious wrong size dryer lint catcher. Wont fit in so its flush, sticks out and catches clothing and tears it. Ordered another part, same one arrived. Had I known, I never would have bought anything from sears. Oh yeah, the graphics on the washer and dryer come off with water and light pressure-so many buttons and nothing to tell me what they are! BAD design, BAD manufacture. No wonder youre going out of business
Sears in Bentonville, Arkansas - Waiting months for home remodel estimate.
Yes. They refuse to come out, return my calls or email our estimate!
Sears in New Braunfels, Texas - Executive customer service
I have a water heater that we bought two years ago with a protection agreement. The water heater went out yesterday day. Sears took 24 hours to figure out they could not replace it due to stock and cannot install it even if they did have one because they have no installers. Now they want to pay me $824 in total when that is only the cost of a new water heater (minimum); with Installation it is twice that.
Sears - Refrigerator Repair
Sears has been working on our fridge since before 8-2018. went thru Thanksgiving and Cristmas without a fridge. Came to house about 8 times. Never worked. Changed compressor, condenser, dryer and circuitboard. They don't have repairmen, they have part changers. They ordered a fan and I waited 4 weeks for it to come in, We set up time for repairman and he didn't show. I finall went to Lowes and had a fridge sent to our home. Called to set up another appointment to put fan motor in and was told they wouldn't put it in since I had a new one in it's place and theirs was under the carport. SEARS HOME WARRANTY IS THE BIGGEST SCAM GOING!
January 9, 2019 email to Sears home services: On or before September 20, 2018, my husband and I telephoned Sears Home Services to report that our range was not working. At the customer service representative's request, we relayed the error code that registered on the...Read more
GM, I recently purchased a new Kenmore washer & dryer at Sears, Wayne NJ. I have always purchased my appliances over the last 20 years at Sears. Since buying this washer, it is great in size, but does a horrible job washing my clothes. It is HE, I use HE liquid...Read more
Sears - HORRIBLE
I bought a new refrigerator in August. Sears home repair has been here 6 times. They continuously order new parts. They continually cancel & reschedule my appointments. Every time I ask about their 3 visits, 100% replacement program I get no where. Sears has gone to *** NEVER again will I buy a product from them. Also, funny how only positive reviews are allowed to be left in their Sears Home Repair page.
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