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Sears

Sears

www.sears.com
What is your customer experience with Sears?

Sears Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Sears has 1.7 star rating based on 3047 customer reviews. Consumers are mostly dissatisfied.

  • 8% of users would likely recommend Sears to a friend or colleague.

  • Rating Distribution
  • Pros: Price, I will like it when they are out of business, Back when they knew how to take care of their customers.
    Cons: Customer service, Poor customer service, Service.

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Media from reviews

Sears - Dishwasher
Sears - Very poor communication, and they do not fix your appliancesSears - Very poor communication, and they do not fix your appliances - Image 2Sears - Very poor communication, and they do not fix your appliances - Image 3Sears - ScammedWWW.searsglobal.comWWW.searsglobal.com - Image 2
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Top Sears Reviews

Positive Review

"Sears and sears.com was the best shopping experience"

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I ordered through sears.com and loved everything on the website and was thrilled when my order arrived. I am not upset (hence, the name of this website); I, my...

Critical Review

"Repairs horrible service had 3 appointments they said I Cancelled Never did"

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Cant talk to a person service is horrible. I pay with a credit card they cash it, but I cant talk to anybody. Whats the sense in that? How could I explain the...

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Judythe Fag
map-marker Ho-Ho-Kus, New Jersey

Repairs horrible service had 3 appointments they said I Cancelled Never did

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Updated by user Apr 26, 2025

Horrible contact talk to an automated recording and you can’t get nothing through to them. Horrible service horrible meantime it’s three weeks of my dishwasher is broken and I can’t get some idiot here to fix it.

Original review Apr 25, 2025
Cant talk to a person service is horrible. I pay with a credit card they cash it, but I cant talk to anybody.

Whats the sense in that? How could I explain the situation to a record thats being recorded after three times nothing was accomplished my dishwasher still dont work and I have a dishwasher full of dishes. He asked me for my part my parts at serial number and another number I gave it to them now. Thank you for giving it to me, but guess what I didnt do any good?

what good are the words that Im saying to you because nothing is going to happen to fix it but I guess thats the way she works. I need my dishwasher repaired all Im getting is make another appointment make another appointment and nobodys doing anything to fix my dishwasher. how many more words can I say to show? How discussed that I am with the service that theyre providing me I need my dishwasher fixed.

Never mind these words, 100 words or whatever it is. I need a technician here to do my dishwasher I pay my bill every month so far I paid 700 and something dollars and guess what I didnt have a darn thing done to my repair my
Dishwasher
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User's recommendation: Get different coverage

Resolved
Mary D Xnp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Pedro Garza García, Nuevo Leon

Resolved: Very poor communication, and they do not fix your appliances

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Sears - Very poor communication, and they do not fix your appliances
Sears - Very poor communication, and they do not fix your appliances - Image 2
Sears - Very poor communication, and they do not fix your appliances - Image 3
Contains 1 confidential file for company representatives
Updated by user Dec 18, 2024

Company fixed the issue and I have been provided with apology. They are going to refund me back my 100.00 for the deductible you pay with the warranty.

Original review Dec 10, 2024

I had my washing service for the tub on 9/17/2024. They had to order a part for my Whirlpool washing machine.

Just when they had the part, they wanted me to pay another fee to have it installed.

I am not going to do it. I cancelled my warranty and requested my 100-dollar fee back because they broke the service agreement.

View full review
Loss:
$100
Pros:
  • Dont honor service contracts
Cons:
  • Don not buy again

Preferred solution: Full refund

Francis C Uzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Concord, New Hampshire

Complaint about Sears warranty services

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My refrigerator/freezer stop getting cold on March 17. I called Sears on March 18 and they charged me $100 for a service call.

Their first rep came out and said I had an electrical issue I told him nothing has changed in 50 years never had a problem but he insisted. I called Electrition the next day he came out charge me 150 bucks and said there was nothing wrong with my service or the plug but the refrigerator was plugged into. I called and I scheduled again For rep to come out on March 21, he said it was the computer board and he ordered it from my home and said as soon as it comes in a call them and they would come back and install it. A couple days later I called to find out what was going on and they told me they could not find the part in their warehouse it had to be ordered from a third-party.

A few days later I called again and they told me they could not locate the part. Couple of days later I called again they told me they found the part. It was supposed to be delivered here on April 11, then they said April 14 and finally they said it would arrive April 15. My significant other she is pissed off because we are living out of a cooler since March 17.

I made 27 phone calls and I kept getting machines and the people that finally answered couldnt speak English. So Im calling to my warranty contract if you cant fix it youre supposed to send me a check so I can buy a replacement unit. Now they tell me I gotta wait another week. Weve been good Sears roebuck customers since 1963.

I dont know what Ive changed but my significant other is in tears while Im writing this hope this message yes Vanessa. My email is alleracsoc@***.net. My phone number is 203-948-****.

Today is Wednesday, April 15 At 3 oclock I hope I get an answer for somebody today. Thank you in advance

View full review
Loss:
$2900
Pros:
  • Customer since 1964
Cons:
  • Customer since 1964

Preferred solution: Full refund

Mike B Jbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Zip, Quad Pay

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Updated by user Apr 12, 2025

I don't know how to get in touch with Sears customer service.

Original review Apr 11, 2025

I have purchased from Sears for 50 years. Now I used a pay company and my order was shipped to the wrong address.

I have talked to them, and they can't figure it out. I've been trying to call Sears for 3 days with no luck.

View full review
Loss:
$85
Pros:
  • Lifetime warranty

Preferred solution: Deliver product or service ordered

User's recommendation: Post a phone number somewhere.

Anonymous
map-marker New York, New York

Dishwasher

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Sears - Dishwasher

Sears came to my home in PA and told me I had no leaks in my dishwasher and to buy cleaning tabs. I had another company come out and they found the leak and moved the whole dishwasher out to find it. Sears charged 129.00 for NOTHING & refuse refund.

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User's recommendation: No.

Alejandra T Gqt

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Verified Reviewer
| map-marker El Centro, California

They keep hanging up on me. Their technician Javier reached 4x and falsified documentation he fixed our unit. He never came and he forged our signature on the email we have proof via email and CCTV

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Technician forged signature and falsified documentation about coming to do service after he rescheduled 4 times yesterday, and he submitted documents saying he came and fixed the unit, but we have CCTV footage that proves he never showed up at the time.

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User's recommendation: Absolutely not

Tobby Nmd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Don't know what they are talking about or doing.

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I have the home protection plan. I called them for my dishwasher, 4 appointments later, the tech ordering the parts supposedly, receiving the wrong parts and not allowed to take back the wrong parts to order the correct ones.

I need to take another day of for another tech to come out. No dishwasher and loss of wagers for 5 days $750.

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User's recommendation: DO NOT SPEND YOUR MONEY ON SEARS.

Franklin Wla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Silver Spring, Maryland

The issue is not resolved.

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Did not received confirmation number or pertinent information regarding a confirmed appointment sent to the mobile number on file

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Daymon Ozw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Unable to speak to a live person

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Updated by user Apr 07, 2025

Customer Service couldn’t help me with the on line order don’t like not being able to speak with someone. Waiting for refund.

Original review Apr 06, 2025

I was not aware that purchasing products thru Sear.com would actually be shipped or being purchased thru another company. Product didnt come the designated date. There was no phone number provided for contact except Sears customers service .

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Jeannette K Aqj

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Verified Reviewer

Billing

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They hung up on me. I didn't even get to talk to no one.

I did not get to talk to anyone. It hung up automatically.

All I wanna do is get ahold of somebody in billing and find out. What does $10000 is about?

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Preferred solution: Can I please talk to a human being? I need somebody in billing.

Brandon R Mky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacement range

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Hello,

The Sears repair guy broke our oven. Sears sent me a coupon code to pay for a new one on your website.

I found only one item that would fit our space, but it will not allow me to use the coupon for anything that fits our countertops. I've called every number I can find for Sears. No one will help me resolve the issue; they just keep telling me I will have to come out of pocket several hundred dollars and buy one that is more expensive than the coupon that they gave me.

I don't feel like this is right. I didn't ask for our oven to be permanently broken.

View full review
Loss:
$1600
Pros:
  • Repair guys are usually nice
Cons:
  • Everything else

Preferred solution: Price reduction

User's recommendation: I wouldn’t bother with Sears for anything - warrantees, repairs, purchases - nothing. They screw up in all areas and don’t seem to really care.

Deborah S Yql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing product

Never received any communication from the marketplace seller, except that it was shipped and arriving on the 11th of April. It has never shown up.

This is the second time this has happened for the same item. Last time I questioned where the product was, it was returned, and I was given a refund. I really would rather have my vacuum sweeper, but it's just disappeared.

Please check into what Growkart does with the stuff they supposedly sell. They will get a negative review from me.

View full review
Loss:
$314

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy

Azhar Rnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Warranty not honored

Our microwave died Sept 2024. Today is March 7, 2025.

We have full coverage with Sears warranty.

To their credit, they gave us some credit with which we bought a new microwave (by our adding $100 to the cost) in January.

The nice ladies at the phone number provided have said (EIGHT times now) ,"The microwave has not been shipped to the warehouse, so we are rescheduling your delivery" to--about 10 days from now.

Every time I talked with a rep, I asked to talk with a supervisor.I was promised a call back the next day. NO supervisor every called back.

No satisfaction since September 2024.

Seven months now, and no microwave. I am not a happy camper, or customer of Sears.

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Anonymous
map-marker Bellevue, Washington

Tracking and receiving package that was paid for.

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I ordered a part for my oven over three months ago, and have yet to receive it. I did receive a text with tracking information shortly after confirming the order, saying that it was shipped to UPS on Jan.

03, 2025.

But, unfortunately since then the text has been removed from my phone. I want the part or my forty-four dollars sent back to my account.

View full review

User's recommendation: Stay away from Sears Online Orders

Resolved
Jaheem Sgh
map-marker Syracuse, New York

Resolved: No help

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Updated by user Mar 04, 2025

Company fixed the issue and I have been provided with apology. After a very painful process and nocustomer service support I finallythru a backdoor process got to talk directly with Ahuman who resolved the issue . I willnever use sears again

Original review Feb 17, 2025

Ordered part online that shows instock no tracking provided no help provided. No assistance fromcustomer service

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User's recommendation: Don't use sears it is a scam

Aayushi Xdv
map-marker Lawrenceville, Illinois

They are canceling the appointments each time.

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I have had an appointment scheduled for 3 different days this week, and they keep canceling! I am losing work because of this!

View full review

User's recommendation: Don't get anything from Sears!

About

Related Companies

Sears Home Services, Kmart, Sears Parts Direct, Sears Auto Center, Kenmore

Summary

Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Sears reviews and complaints

Sears is ranked 189 out of 1122 in Supermarkets and Malls category

Area Served

USA, Australia, Other, Worldwide

Payment Methods

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