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Sears - Mattresses suck!

Mattresses are CRAP. Warranty is a lie. After 2 months my FIRM mattress went soggy. After months of run-around, they had me submit 20 pictures from odd angles. And they decided not to refund the money. Mattresses are supposed to last 8-10 years, not weeks! FRAUD!!!!!
1.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Product or Service Quality
Warranty
#1332246
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I could write a book but I`ll try to keep it short. I purchased a Sears Whole Home Warranty. I spoke to several reps. over a week or so. Each time I spoke to a person I we went over the items covered. I asked about a 2nd AC/Heat unit that was outside of another bldg.,...
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I didn't like
  • Lied to
#1332168
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I bought a washer and dryer. I had used sears and the Ada Ok store many times. This time manager rude, didnt seem to care about my buisness at all. Then the real crap happenex. Iwas supposed to get 1 year intrest free. It was on my credit card full amt. I called and...
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1.8
#1332131
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Bought an 1800 dollar tool box from sears(craftsman). It was scheduled for delivery approximately 2 weeks after I bought it..which is ridiculous. I paid sears for the delivery service at time of purchase. Delivery was scheduled for between 4 to 8 pm due to we have...
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Anonymous
Anonymous

I've never seen or even heard of an $1800 tool box. I spent my working career in heavy industry and I've seen $1800, $18000, $180,000 ; and a million-eight tools and machines ...

2.0
I didn't like
  • Customer service and attitude
#1331959
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Sears is up to no good
Because the Westgate Mall store in Spartanburg, SC was closing I thought it would be a perfect time to try and buy all new appliances for the house I have under contract. For me money is a huge issue. The signs posted everywhere in the store boasted 20-60% off...
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3.2
I didn't like
  • Worse customer service and store
  • Combative and lying managers
#1331847
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Worst Experience EVER with Sears Delivery and Recovery! 5 different Kenmore stove/oven delivered Damaged and/or Defective! Sears Delivery tried to make us keep the damaged items. Sears Recovery called us 8 times (same person) to "schedule delivery" -- she had no clue...
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1.0
I didn't like
  • Damaged defective ovens stove delivery service unreliable
#1331803
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I have purchased Die Hard boots forever. Always been great. Picked up a pair at Sears and after wearing for 1 hour the right tongue went right to the point that it created pain. Took them back to exchange (that was a nightmare) and had to get one through...
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2.8
#1331198
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My refrigerator broke on June 22 this year. Today is Aug 16th...I was so happy we purchased the "master" protection plan..... WAS?!? I had no idea how difficult it would be to fix a fridge?? They have been to my house 4 times, ordered parts, flushed it, recharged it...
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h.kitchener
h.kitchener

If you really paid $3600 for a fridge, you overpaid. Wow! Really overpaid. Now you know why these extra/extended warranties are so bad. Best to buy a basic, no-frills applianc...

1.5
I didn't like
  • Any of it
#1330994
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Sears is pulling a fast ine
The Westgate mall store is closing the first week in September so they have discounted everything, well maybe not. As a avid sears shopper for years I have a unique perspective as to Sears so called sale. Since I am buying a new house I am on a quest to buy all new...
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#1330960
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STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
I purchased a mattress and adjustable base at the Sears store at the Desoto Square mall on 7/6/18. The 1st mattress and adjustable base were delivered on 7/16/18. Upon Delivery the mattress had holes and the delivery person put the power box between the bottom of the...
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1.0
Product
#1330784
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