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Do NOT ever buy anything from sears. The salespeople give false information and do not give correct information. I wanted to buy a slightly scratched new washing machine and pay cash for but instead was told that i can make 4 payments to pay for. I was NOT that this...
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1.1
#1172320
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My Kenmore Dishwasher flooded my kitchen. Caused 1000's in damage over 6 months before the issue became noticeable. I made an insurance claim so my insurance can go after Sears/Kenmore now. I called Sears and Kenmore and actually was transferred to K-Mart. Called back...
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#1171099
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Well to make a long story short spent over $2,000.00 on a washer and dryer set and everything went down hill from there. Couldn’t get dryer installed due to a faulty gas line which I had repaired that very day. Scheduled my installation and they never came, followed up...
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#1170371
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Sears suck
1/1

Sears suck

Sears
#1167577
1.0
Details
I got a shop vac as a gift and a part was broke and they refused to replace it
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Sears - Bad customer service

Sears
#1167283
The associate in the appliance department did not resolve my problem. When I asked him to call his manager he ignored that saying she is busy. I was very unsatisfied and never going to shop in Sears at Sunrise mall any more
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Sears - Stole my money never refunded my credit card after cancel

Sears
#1166228
Please do not trust ANYONE that you speak with that is trying to resolve an issue with cancellations or refunds to your credit cards. They have never refunded my card after months and keep coming up with excuses. Of shore is a joke on shore is a joke. My bank is investigating and has had many complaints regarding these practices! Do not order Anything from Sears.
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Sears - Eating merchandise

Sears
#1163070
1.0
Details
Grandma baught me a purse for christmas, we can't find a receipt and she paid cash. It had the original tags still on it. They won't let me exchange for another purse or store merchandise. This is wrong. I didn't ask for any money. I'm done with sears. No more buying my appliances from them, or anything.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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My Kenmore Elite refridgerator has been problem plagued since we have had it with innumerable repairs over the past 3 years and then once repaired only worked for 1-2 days usually after. It is extrememly difficult to not have a working refridgerator for days, much less...
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Anonymous
Anonymous

Contact your local news media to get results. Sears will do nothing to help you. Rochester NY

4.2
Floresville, Texas
I liked
  • Salesperson was good
  • Good salesperson
#1170244
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Friday I called your customer service to set up an appointment to have my hot water heater serviced because I had cold water, long story short I set up an appointment with a rep. from customer service and I was given an appointment of Wednesday 10 am., I called to...
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4.1
#1170164
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Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Dear Sears, I am issuing a complaint. Your product is a disaster. Your service is worse. I purchased your top of the line Kenmore washer/dryer on Nov 25., 2017 - salescheck # 010662262636 at store number 01066 in Jacksonville, FL. I purchased the white glove install...
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1.0
I didn't like
  • Worst customer service ever
  • 7 service call policy unacceptable
  • Lack of accountability
#1169447
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In November 2017 i needed my refrigerator repaired. Needed to wait over a week for it to be repaired. Part had to be ordered, unacceptable. When repaired was completed i was offered your warranty program which I agreed to submit. Plan # 10056640. In january 2018 my...
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h.kitchener
h.kitchener

Check with friends and neighbors and call a local plumber with good references. Tell the plumber of your choice the symptoms, etc. and he can probably get a good idea of what ...

#1169387
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Sears Nightmare: Kenmore Elite refrigerator stopped working on Sept. 21, 2017. - Oct. 5, first Sears Tech arrives – diagnosis problem as the circuit board. We pay one half the cost up front ($ 345.65) and Tech orders a new board. Board arrives by UPS. - Oct. 20, second...
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I didn't like
  • Searscom caused the problem but was unwilling to fix it
  • Sears customer solutions department
#1168476
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So here we are again, last week I posted that our Kenmore fridge that's only a little over 5 yrs old and cost $3000, broke. After having to wait a week for the Sears tech we then had to wait another wk for the parts. The day of the appointment came and went and when we...
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#1168217
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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I’m not even going to go into my personal experience with sears...let’s just say that anyone that has got screwed over by them has something in common with me...I’m so frustrated I want to look into consumer affairs..there has to be a way to put them in their...
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Anonymous
Anonymous

I would contact your local news media. Most do a segment on helping consumers who were done wrong by a business. It has been getting results for a lot of people and will put s...

1.0
#1168003
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