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Purchased Kenmore Pro appliances in the Spring of 2016 as a result of a kitchen remodel. The expensive microwave lasted 1 year and 6 days. Money wasted. Sears offered to send out a repair person for $80.00. This would cover the visit. I did not purchase their extended...
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#1328954
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I had a few very poor experiences years ago with Sears... but everyone deserves another chance. Except, as I’ve now learned: Sears. I ordered a very expensive washer and dryer and it was delivered with minor damage, which was notated at the time of delivery. The...
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1.3
#1328487
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Sears - Protection plan is a JOKE! No grill x 5 months already!!!
Sears - Protection plan is a JOKE! No grill x 5 months already!!!
Bought a grill from Sears 4 years ago and purchased the protection plan. First “repair “ of worn parts went wonderfully so we renewed for another 2 years. This time Sears could care less about us paying for the protection plan and them still NOT FIXING our grill for...
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1.5
#1328238
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I will never ever use Sears or Kmart again. Have rentals and have bought Kenmore appliances for 40 plus yrs. In the last 3 months purchased 5 different appliances and all 6 of them they screwed up the delivery and install. Those stupid delivery people couldn't find...
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1.0
I didn't like
  • Worse customer service and store
  • Inability to resolve minor repair in timely manner
#1328027
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Perfectly operating and very satisfied with the style and performance until the end of July noticed ice production stopping and food in freezer beginning to thaw. Called service technician who refuses to work on LG refrigerators. He provided me with two companies who...
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#1327991
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I purchased the most expensive largest kenmore washer set, about 7 months ago. Thank God I purchased the repair plan for another 1100.00 for both items. I have been without my washer for 2 weeks now. The lid lock malfunctioned. The guy who came to fix it said they...
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2.3
#1327831
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My kenmore keeps piling ice up behind the vents! The tech came out and BLAMED ALL OF US for the ice build up! He said 99.9% of the time it’s the customers leaving the freezer door open! HOW??? The door automatically shuts by itself! And then he said WE, us customers...
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1.5
#1327447
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I ordered a black and decker coffee maker through sears. Sears had a secondary partner, Jet.com whom the coffee pot was ordered to. 1 month went by and nothing. I called sears to get my money back and they said because jet.com was the secondary partner, I had to go...
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AblazeParakeet
AblazeParakeet

I also never received my full order. Never again will I use Sears Website. GOODBYE SEARS!!

#1327382
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I wanted to purchase a new dishwasher and it took well over one hour on line to get my purchases, however, when delivered, I did not receive the free garbage disposal as it was on my order and I have called and I can only reach people that do NOT understand English and...
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h.kitchener
h.kitchener

When you try to do something the "easy" way, ie., buy appliances online you often find things go awry. Purchasing something other than a small item online is just asking for i...

I didn't like
  • Unable to speak english
  • Didnt speak english transferred to many times
#1327277
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears - My refrigerator

I buy a refrigerator from sears and I buy the protection plane for 5 years I been waiting for almost one month and no body have show up to fix I call and make the appointment they said In two bisnes day they will be in your house no show at my house this same problem it been since July waiting for some body from sears protección plane to show
2.0
Details
Warranty
#1326856
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