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I been calling to complain about my wash machine that i purchase from sears in 2014. I have been calling customer service for repair since 2016. Yes 2016 its 2018. My washer was still under warrant at the time. Since then sears have sent out several people that either...
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#1240416
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Sears - Retun shoes

I buy work shoes in sears nanuet. I use that one day.. I see that sole open one side.. I can't use that. Problem is I pay by cash.. now I don't have my receipt. Cashier didn't save my fone number. I spend $140 now what i do
2.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Staff
Value for money
Warranty
Website
#1240407
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My ice maker and water dispenser stopped working on my 3 door GE Profile Fridge purchased at Sears. I called Sears and a repairman quickly diagnosed the problem as a faulty water valve to the ice and water dispenser. I waited a week for the part to be mailed to my...
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1.9
#1240399
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WTF SEARS! We purchase a refrigerator from Sears on 3/23/18 and the handle came off. We spent over $2000 on this fridge and the handle came off after a week! I cant even believe we are going through this and still its not solved. 4/5/18 I contacted SHS and they said a...
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#1240063
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Purchased in 2016.. like brand new flashing F6 I was told I could use 20% off code on service charge.. estimate told to me was $690.00 to fix!! Are you F#%^*€> kidding me??? No 20% off given and your company wanted more to fix than I paid less than 2 years ago!!! My...
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#1240059
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I have been calling to get my washer fixed a total of 7 times (so far) in the past 6 months. After I got fed up with their contracted service, I demanded to get a Sears technician. 2 Weeks ago the last technician told us he was ordering a new control panel. I called to...
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1.0
I didn't like
  • Useless customer service staff
#1239458
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we bought a stove top at Sear about a month ago. And one of the stove top that the Tech person connected has a gas leak. So we reported it to Sears and PG & E. So the Tech person finally comes to check and he only confirms that there is a gas leak and didn't do...
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1.0
#1239387
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Thank you, in advance for the opportunity and the therapy that will occur by releasing my experiences concerning a product my mother purchased through sears.com. I will spare each of you the length of details and the anarchy that she and I encountered, but will grant...
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2.6
I liked
  • Atttempt at finding a solution
I didn't like
  • Lack of customer care and service attributes
#1239331
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I bought a Kenmore fridge in 2016 and have had a technician out here four times to fix the ice maker. Now, for the fifth time the ice maker not working again and I find puddles of water on my floor beneath the fridge which I am concerned will damage my floor. The water...
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I didn't like
  • Product
#1239192
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Return through sears marketplace

Ordered a product through sears marketplace , didnt realize it would be shipped and controlled by a third party. The product is the wrong thing and when i tried to return it , i was declined. I was also told i would have an answer in 48 hours , and it took 5 days. I will never order or set foot in a sears again.
1.0
Details
Exchange, Refund and Cancellation Policy
Value for money
Warranty
Website
#1238916
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