Bought a Kenmore refrigerator from Sears with the Protection Plan. Completely bogus! The refrigerator would slide forward towards you everytime you opened it. Called Service Dept., they came out with absolutely no tools and no idea how to fix problem. They basically...Read more
Mattress is defective. When you lay on it it sinks very low, hurts my back. When you get off of it the mattress spring back, looking like nothings wrong . They sent me instructions to take pictures and measurement of my Pillow top mattress to determine if the mattress...Read more
I didn't like
- Customer service
- Customer servic
Had appointment l call twice to verify the price of oil burner cleaning at 199.and was able to use coupon was told yes. Tech get to the house now it's 299. Now I'm on the phone and the manager said nogiate a price with him. I'm frustrated her name was Venus, next...Read more
My refrigerator has been replace with a new one of my choice , thanks sears *** of costermer .
My problem has been resolved with Sears.
Sears replace my LG refrigerator with a new 1 my choice & model thanks sears *** of consumer it Took 4 months .
I got a shop vac as a gift and a part was broke and they refused to replace it
Sears - Bad customer service
The associate in the appliance department did not resolve my problem. When I asked him to call his manager he ignored that saying she is busy. I was very unsatisfied and never going to shop in Sears at Sunrise mall any more
I have been a loyal Sears customer for over 20 years. Most of my appliances were purchased through Sears. Most recently in October '2017, I called for service for my Kenmore Washer of which I purchased the appliance warranty that covers repairs or credit towards a new...Read more
We placed an order for parts to fix our refrigerator after we were told we could not get a service call for 3 weeks. The lady on the phone was very helpful and ordered our parts and we paid to have them here in 2 days. Here we are 12 days later and still no parts. We...Read more
I received some gifts from Sears for Christmas along with the gift receipts. I don't need them so I went to return them today and they only offered me 1/3 of the tagged price for my items. I realize the items could have been purchased on sale and the return price would...Read more
I didn't like
- Not fair to customers
Negative stars if possible - been a long time customer, will never purchase from them again. The sears customer care is the worst ever, they have no idea what there are doing. I have a long list of problems that has strung out over 2 months now, who knows how much...Read more
- Store was fine
I didn't like
- Sears customer warrentee program is horrible
Do NOT ever buy anything from sears. The salespeople give false information and do not give correct information. I wanted to buy a slightly scratched new washing machine and pay cash for but instead was told that i can make 4 payments to pay for. I was NOT that this...Read more
My Kenmore Dishwasher flooded my kitchen. Caused 1000's in damage over 6 months before the issue became noticeable. I made an insurance claim so my insurance can go after Sears/Kenmore now. I called Sears and Kenmore and actually was transferred to K-Mart. Called back...Read more
Well to make a long story short spent over $2,000.00 on a washer and dryer set and everything went down hill from there. Couldn’t get dryer installed due to a faulty gas line which I had repaired that very day. Scheduled my installation and they never came, followed up...Read more
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