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Purchased an air-conditioner about one year and two months ago when he 2016. We have a warranty it has broken twice on us in the first year, The first guy was good they were very shorthanded . The second guy was awful and this time the guy couldn't figure out what was...
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#1115875
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RIP OFF, OPERATING WITH NO INTERGRITY. Sears, is the worst company ever, operating with no integrity. I purchased a dishwasher, and microwave from Sears, and paid for the installation, when the guy came out, he made so many excuses, about the installation, that I...
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Anonymous
Anonymous

You will have to go that far Sears is terrible. Rochester NY

North Riverside, Illinois
I liked
  • Store is ok
I didn't like
  • Installation service
#1115869
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My washer broke the week of Sept 11, 2017. I called Sears that Wednesday, they ordered the part and said it would be two weeks before they came to fixed washer. The repair man came and told me the wrong part had been ordered and he would have to come back. He said he...
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#1115716
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Sears - Return an item

Sears
#1116035
1.9
Details
Sears count the return period since the item was purchased, no since the item was available to pick it up. Customer service really dissapointed me. I expected a better support.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Sears - Auto repair gone wrong!

Sears
#1110569
1.0
Details
They disn't test drive it. After two different Sears and almost one thousand dollars the car is still doing the same thing!!!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Sears products and service warranties

Sears
#1107980
We purchased a kenmore refrigerator which actually is actually an LG in disguise. We also purchased an extended warranty. The refrigerator worked four months then stopped working. After 4 attempts to fix, we still cannot get a replacement unit, our is still not operational still don't have a working refrigerator. I want in on class action suit against SEARS
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Sears - Ordered on line got wrong item

Sears
#1107169
2.4
Details
Ordered on line Sears sent wrong item and wont send return label. I have to drive 5 hrs to a store for refund on exchange. No wonder they are near extinction.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Value for money
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October 15, 2017 My wife went to the local Sears outlet located in the South Sound Center in Lacey and was very rudely treated by the salesman in the shoe department. A pair of sandals were displayed at a sticker price of $12.99 and when she came to the checkout it...
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1.0
I didn't like
  • Not honoring sticker price
#1115575
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SEARS advertised A VISE on their sales floor in Spotsylvania floor (my local Richmond store didn't have the sale price) at 59 but rang up as 109, their computer showed all my information but they said I was not a club memer. I know I have points, now Im wondering to...
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2.7
#1115290
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I bought a Kenmore washer brand new supposedly and their so called service man delivered 3 days later the washer leaked all over my floor and they sent this *** back out and he was abusive and rude to me and blamed us for the problem. after he left and supposedly made...
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#1115095
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In October of 2015 our microwave went out and we had Sears service come out repair it. (Just a fuse!) When I made the appointment the representative sold me a repair warranty which she said would cover all the appliances in the home, regardless of their age or make! It...
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Anonymous
Anonymous

Here is a local number call tom hoyser 716-570-1391 he is a home services district manager. I would also contact the bbb and news media. Sears lied to you it is not up to the ...

1.0
#1114671
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My hot water heater is going out has been since day one the repair man wantd to nlame us saying such things as needs dusting around it i keep my house very clean dust sround it twice a week .i dont have that much dust in my house.he next said its not getting enough...
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2.2
#1114237
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Fridge broke...September 20th, Technician came, diagnosed, ordered parts, and set a date to return with another person (the repair is a 2 man job), for about a week away. The day before the scheduled repair, one part had still not arrived, and Sears called me to...
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Anonymous
Anonymous

Call Tom hoyser 716-570-1391 he speaks English and is a home services district manager. I would also contact the bbb and news media. Rochester NY

2.0
#1113667
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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What’s up with Sears? Called for nearest drop-off location to get my CRAFTSMAN leaf blower repaired and was told to go to the Colonial Heights store at South Park Mall. Drove over there and was told that service plan was expired and they would no longer repair the...
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bfthptl
bfthptl

Never got a call back form the Store Manager.Got this response back from SEARS which in addition to numerous grammatical errors seems to dispute that the item in question is a...

Anonymous
Anonymous

Take it to your local repair shop you will get better service and a better rate. Rochester NY

4.3
I liked
  • Clever store manager has someone screen her calls
  • Sears leaves customer in a bind to build character
  • Hr associate who screens calls for the store manager is nice
I didn't like
  • Repair drop-off was not accepted
  • Sears service and repair referred me again to store
  • Sears service and repair referred me to store
#1113258
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