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Sears in Bentonville, Arkansas - Waiting months for home remodel estimate.

Yes. They refuse to come out, return my calls or email our estimate!
1.0
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#1451637
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Sears in New Braunfels, Texas - Executive customer service

I have a water heater that we bought two years ago with a protection agreement. The water heater went out yesterday day. Sears took 24 hours to figure out they could not replace it due to stock and cannot install it even if they did have one because they have no installers. Now they want to pay me $824 in total when that is only the cost of a new water heater (minimum); with Installation it is twice that.
2.8
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Diversity of Products or Services
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#1451621
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Sears - Refrigerator Repair

Sears has been working on our fridge since before 8-2018. went thru Thanksgiving and Cristmas without a fridge. Came to house about 8 times. Never worked. Changed compressor, condenser, dryer and circuitboard. They don't have repairmen, they have part changers. They ordered a fan and I waited 4 weeks for it to come in, We set up time for repairman and he didn't show. I finall went to Lowes and had a fridge sent to our home. Called to set up another appointment to put fan motor in and was told they wouldn't put it in since I had a new one in it's place and theirs was under the carport. SEARS HOME WARRANTY IS THE BIGGEST SCAM GOING!
#1451131
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January 9, 2019 email to Sears home services: On or before September 20, 2018, my husband and I telephoned Sears Home Services to report that our range was not working. At the customer service representative's request, we relayed the error code that registered on the...
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2.1
#1450815
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Sears - RECENTLY PURCHASED DEFECTIVE KENMORE WASHING MACHINE
Sears - RECENTLY PURCHASED DEFECTIVE KENMORE WASHING MACHINE
Sears - RECENTLY PURCHASED DEFECTIVE KENMORE WASHING MACHINE
Sears - RECENTLY PURCHASED DEFECTIVE KENMORE WASHING MACHINE
GM, I recently purchased a new Kenmore washer & dryer at Sears, Wayne NJ. I have always purchased my appliances over the last 20 years at Sears. Since buying this washer, it is great in size, but does a horrible job washing my clothes. It is HE, I use HE liquid...
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#1450611
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Sears - HORRIBLE

I bought a new refrigerator in August. Sears home repair has been here 6 times. They continuously order new parts. They continually cancel & reschedule my appointments. Every time I ask about their 3 visits, 100% replacement program I get no where. Sears has gone to *** NEVER again will I buy a product from them. Also, funny how only positive reviews are allowed to be left in their Sears Home Repair page.
1.0
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Ease of Use
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#1449994
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Sears - Poor repair services
Marta A. Droddy2290 Water Garden Dr.Hanover, PA 17331(443) 690-5853teachermad@gmail.comJanuary 16, 2019 Sears Brand Management Corporation Hoffman Estates, IL 60179 (800) 469-4663 www.sears.com To whom it may concern: Autumn 2015, I had a brand new home built. As part...
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1.7
#1449831
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Sears - Poor repair services
Sears - Poor repair services
Sears - Poor repair services
Marta A. Droddy2290 Water Garden Dr.Hanover, PA 17331(443) 690-5853teachermad@gmail.comJanuary 16, 2019 Sears Brand Management Corporation Hoffman Estates, IL 60179 (800) 469-4663 www.sears.com To whom it may concern: Autumn 2015, I had a brand new home built. As part...
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#1449830
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Sears in Bowie, Maryland - Poor customer service

My husband purchased earrings with a labeled price of $589.99 on sale for $169.98, Christmas gift for me. When I opened the gift for one not worth the price and two the earrings is bent so therefore I can't where them. The salesman should have not sold damaged merchandise but because Sears is closing I can understand why. The store the item where purchased is now closed. Now I'm looking to see if I can find a location who's willing to exchanged the damage item for something else. The item was purchased November 30, 2018 passed Sears policy of 30 days. Unhappy Customer
1.0
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Product or Service Quality
#1449700
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears - Worst service ever

When I made a claim I was told they don’t cover my area. But when I signed the contract they said they covered my area. And try to cancel. No one picks up the phone. Twice i have been transferred and then placed on holf for 30 minutes and then disconnected.
1.0
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I didn't like
  • Complete disregard for customer
#1449324
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