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I purchased a Kenmore elite washer & dryer December 2016 & by April neither were working. It has taken 5 service appointments & I still don't have a working washer or dryer. I have made more than 3 dozen calls & spoken to people in many call centers around the world &...
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Anonymous
Anonymous

Welcome to sears service. Good luck and I would contact the bbb and the news media. Rochester NY

1.9
I liked
  • We could research and price products online
I didn't like
  • Customer service has been unhelpful
  • We can not get a repair person to come out with out canceling
  • We have recieved damaged parts
#1088545
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Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
Sears Appliances Failure - Ridiculousness
We have had our Kenmore STOCK No. 13472N MOD 665.13472N410 which we purchased 11/21/2014 just under 3 years ago. May of 2015 (just 6 months in) the machine stopped working. Did not wash the dishes - First repair and replacement of Control / Electrical component....
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Anonymous
Anonymous

Call the bbb and news media this is how sears operates. Rochester NY

1.5
I didn't like
  • Refusal to not fix the problem and the lack of caring
  • Shady business practices
  • No solution
#1088496
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I purchased Kenmore elite everything for my kitchen last june 2016, july 5, 2017 the fridge breaks down.. sears tells me they will sent someone out to fix it 3 weeks after the FACT.. but heres the kicker, the person doesn't show up, doesn't call, NOTHING... NOT I CALL,...
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1.3
#1088102
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Sears - Only 1 Checkout Open In the Whole Store

Sears
#1086379
This is the worst Sears I have ever been to. Only 1 Checkout open in the whole 3 story store at Westfield Massapequa Mall
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Sears - Checking on when I was getting the part I ordered

Sears
#1084864
1.0
Call me 309 275 5386 I'm not getting anywhere with you Internet service. Now it's saying I'm using abusive words
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Sears - I clearly do not matter

Sears
#1081267
2.4
Gutter service done. Salesman did everything wrong we discussed. Contractor showed up late and when was not home. 1/2 of the job done. Not calling back on several messages. Still trying to resolve. Seriously pissed off.
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Sears - Great explanation

Sears
#1076749
1.0
U nailed it as i am a tech w/ 22 years experiance and 6 years with sears you are a number with rules to follow that change on a dime with oit u knowing till u get a call sears is all about the money not the service sell sell sell first repair second good luck everyone
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I ordered a refrigerator by phone. The Rep. and I itemized to ea. other the correct product numbers. When I recvd. email confirmation, it wasn't at all what I ordered. I told them not to cancel but to switch the product numbers and ship my refrigerator. They said...
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1.0
#1087951
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Ordered a band saw on 7/24/17. Sears tracking said it should be here 8/7, no show. Called local Sears was told they couldn't track it because it was ordered through a third party. Went on line to Sears chat on 8/8 and was told it was in transit with a Demar shipping....
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#1087894
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I've been dealing with Sears repair... on a less than a two year old refrigerator since June 28th of 2017 they have got this thing all messed up they keep telling me that they got the compressor for my refrigerator backordered and it's under a factory warranty even......
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#1087697
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Purchased a NordicTrack C 1270 Pro Treadmill at Sears store in Memphis, TN on 16 July, 2017 for dilivery on 29 July. On 29 July the driver called stating that it looked as though the Treadmill had been dropped and that it looked like it was damaged. He also stated that...
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1.0
#1087123
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Brenda Diuro & Ronald Pabisz bdiuro@yahoo.com (c) 631-793-8755 Mr. Edward S Lampert, Chairman and CEO Sears Holding Corporation 3333 Beverly Road Hoffman Estate, IL 60179 Fax 847-286-8351 August 11, 2017 RE: work order #000743541673297 Dear Sir, I am DONE with Sears!...
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Anonymous
Anonymous

Make sure you take pictures and save the defective part. You will have to deal with Sedgwick and they try everything to prevent paying a claim. Record your calls and also cont...

Anonymous
Smitty

Were I Edward S. Lampert, I would through your letter directly into the trash.Why ? Because your first statement indicates that you are done with Sears.So be it.

#1086972
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I am controlling my anger. I have made three appts with Sears to have my refrigerator fixed and the repair man has called in twice...sick! Once, after we waited 4.25 hours and the appt window was over in 45 mins. When I called the 800 number to complain, I only get...
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Anonymous
Anonymous

They probably over booked the techs they lie daily. Truck broke down tech sick all bs. Don't use them they are overpriced and and going under. They are shorted handed everybod...

#1086547
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Contact Sears

Headquarters Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Mine is with a dryer I originally purchased online and to say the least I've had nothing but problems with them. It's kinda like a bait and switch with this and they will pull everything they can to outlast that warranty. Reschedules and whatever that's how they are....
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#1086470
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