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Bought an 1800 dollar tool box from sears(craftsman). It was scheduled for delivery approximately 2 weeks after I bought it..which is ridiculous. I paid sears for the delivery service at time of purchase. Delivery was scheduled for between 4 to 8 pm due to we have...
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2.0
I didn't like
  • Customer service and attitude
#1331959
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Sears is up to no good
Because the Westgate Mall store in Spartanburg, SC was closing I thought it would be a perfect time to try and buy all new appliances for the house I have under contract. For me money is a huge issue. The signs posted everywhere in the store boasted 20-60% off...
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3.2
I didn't like
  • Worse customer service and store
  • Combative and lying managers
#1331847
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Worst Experience EVER with Sears Delivery and Recovery! 5 different Kenmore stove/oven delivered Damaged and/or Defective! Sears Delivery tried to make us keep the damaged items. Sears Recovery called us 8 times (same person) to "schedule delivery" -- she had no clue...
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1.0
I didn't like
  • Damaged defective ovens stove delivery service unreliable
#1331803
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I have purchased Die Hard boots forever. Always been great. Picked up a pair at Sears and after wearing for 1 hour the right tongue went right to the point that it created pain. Took them back to exchange (that was a nightmare) and had to get one through...
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2.8
#1331198
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My refrigerator broke on June 22 this year. Today is Aug 16th...I was so happy we purchased the "master" protection plan..... WAS?!? I had no idea how difficult it would be to fix a fridge?? They have been to my house 4 times, ordered parts, flushed it, recharged it...
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h.kitchener
h.kitchener

If you really paid $3600 for a fridge, you overpaid. Wow! Really overpaid. Now you know why these extra/extended warranties are so bad. Best to buy a basic, no-frills applianc...

1.5
I didn't like
  • Any of it
#1330994
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Sears is pulling a fast ine
The Westgate mall store is closing the first week in September so they have discounted everything, well maybe not. As a avid sears shopper for years I have a unique perspective as to Sears so called sale. Since I am buying a new house I am on a quest to buy all new...
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#1330960
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STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
I purchased a mattress and adjustable base at the Sears store at the Desoto Square mall on 7/6/18. The 1st mattress and adjustable base were delivered on 7/16/18. Upon Delivery the mattress had holes and the delivery person put the power box between the bottom of the...
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1.0
Product
#1330784
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I purchased a wall mounted fan from the Sears "Marketplace". I purchased it for a room that was being renovated, so I didn't install it right away. About a week after it was installed, my grandchildren were staying the weekend and slept in the room with the newly...
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1.0
I didn't like
  • Poor response from sears
#1330350
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Sears - Horrible.

Have bought there for years. Never again. .manager in Ada Ok rude. Diddnt get what i wanted. Was supposed to be on 1 year intrest free . They put it on my card and i have to deduct other spending then call them about intrest free every month. Will never buy from them again, am tearing up my card.
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1330321
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More
Sears - Service repair
June 29,2018 My 88 year old father in law called to have his refrigerator looked at because the light did not work after changing the bulb. We called a place in New Jersey, Sharon Hill Service Center. The service repair man came out after waiting a couple weeks and we...
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#1330047
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