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4 months have gone by purchased my furniture in July of 2017 be dealing with Sears for 4 months my sofa is defective it took them over a month to get a repairman here with countless phone calls after phone call and phone call talking to people in India who haven't a...
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1.0
#1135332
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Bought Maytag washer and had it delivered. Upon hookup spin cycle didn't work and had service tech confirm and send e-mail proof to outlet store#05298. Outlet store picked up washer and now two weeks later and multiple calls getting forgotten on hold and twice now no...
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1.5
#1135282
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I have bough a washer and I also have it return since it is not working I call customer service and they can not do anything they said I should go to store where I bough to have it return and I went back to store they said that they can’t do nothing and suggested that...
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#1135273
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Sears - Horrible service

Sears
#1131520
1.6
Details
Our "top of the line" refrigerator (Kenmore 79574029411) stop working. Six weeks later and five service call, we still are with out a refrigerator. Service department is horrible and the 1-800 # that is given to the customer for help is there to find excuses for the company.
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Sears - Not happy
1/1

Sears - Not happy

Sears
#1128825
1.0
Details
I am not happy with sears because they would not exchange my brad nailer without a receipt because I got it from Kmart and Kmart doesn't take your information to put it into Sears computer Sunday when we return or exchange my brad nailer
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Product or Service Quality
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Value for money
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Don't waste your money on Sears home warranty.

Sears
#1124201
1.0
Details
I would be very happy when I see them go out of business I have received nothing but aggravation insults and humiliation from the Sears home warranty department. Two months without a refrigerator with a medical emergency. Father on hospice had to buy a freezer a water cooler and an old used refrigerator. Shame on Sears home warranty department.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Layout of Store
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Sears - Parts ordered and not delivered...

Sears
#1123884
3.8
Details
10-16-17 appointment missed, no call received. Called that morning and gave them my cell also. Never called waited 5 hours. Wanted a manager to call me and it didn't happen. Was away for a week and sears wants me to wait till 11-29 to return. Then said could come 11-13, 8-12 and that's not good enough.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
We purchased lawnmower blades at Sears and found that they were the wrong ones. This would not be a problem for most people however the 2 Sears closet to us are 80 miles one way and 100 miles one way. We were unable to go for a month and were told that we were one day...
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1.8
I liked
  • Warranty offer
  • Tool warrenty
I didn't like
  • Return policy
#1135253
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We purchased and had installed by Sear's certified plumbers, a new 50 gallon natural gas residential water heater in 2014. In 2017, it stopped working, tried to get the pilot relit by following instructions, but malfunction code came up whereupon the frustration...
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2.0
I liked
  • Staff were helpful
I didn't like
  • Inability to resolve minor repair in timely manner
#1135232
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I was scheduled for carper cleaning on Tuesday, November 21 from 1 pm - 6 pm. A Sears representative left me a voice message on Saturday, November 18 to confirm. left them a message on the same phone number they called me from confirming my appointment. After taking...
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#1135050
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1.8
I am fighting with SEARS as well. My problem is with a Kenmore Elite fridge.... BIG $$$... but the REAL problem is SEARS! Had it 3 years and it completely stopped cooling altogether. Certified service technician basically said it's not worth the cost for us to repair....
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1.8
Product
I didn't like
  • Dishonest business practices
  • Poor customer service
#1135038
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SEARS appliance warranty - what a FARCE! My husband and I have purchased MANY appliances from Sears - we have never had any REAL issues until now! We purchased a Kenmore Elite Dishwasher (model 66514573N611) really cool and quiet - with a third rack (love that!)...
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Anonymous
Dsiems

I did not purchase the extra service warranty..I just have the manufacturer warranty. But sears is the gate keeper for that. One guy told me they just changed their mfg warran...

Anonymous
Anonymous

After 3 it should be replaced. Call your local news media, the bbb and take them to court. That is sears normal practices they try everything to get out of the terms of the co...

2.6
I liked
  • Dishwasher features
#1133277
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So frustrated with Sears repair service. I have a dish washer that has gone on the blink. Called for a repair appointment and ended up speaking with someone in the Philippines who spoke broken English and was very difficult to understand. But I did finally get an...
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Anonymous
Anonymous

Just call and cancel it they will give you a refund. Hire a reputable local repair company you will be glad you did. When they do show up it will be a salesman who can’t fix i...

1.0
I didn't like
  • Poor customer service
#1133136
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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I bought a washer and dryer from Sears. First washing machine came banged up, called to have it swapped out. That took 3 phones. I also paid for a pick up and haul away service. 2 months later I'm still waiting for them to pick up. I call every week and every week they...
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3.3
I liked
  • Sale personal in store
I didn't like
  • Abominable customer service
#1132478
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