Bought a Kenmore refrigerator less than two years ago, and when it game me a problem the service man said it was made by whirlpool and they just put the Kenmore name on it. I do not like whirlpool products and would of never bought it if I knew they made it. I have a...Read more
I call Sears concerning my hot water heater in Sept. the earliest appoint. they would give me is Oct. 4th, I had water spilling out all over my basement floor. I had to get someone to come in and vacuum the water. On Oct 4th a guy came out, he claimed he was taking...Read more
I didn't like
- Feel like i was scam
- Non honored warranty
I purchased a high end refrigerator from Sears. I also purchased microwave, dishwasher, and washer/dryer. The new fridge went out before 2 years but only had a one year warranty. Don't buy anything from Sears. Kenmore no longer makes appliances, they slap their tag on...Read more
Sears - Return an item
Sears count the return period since the item was purchased, no since the item was available to pick it up. Customer service really dissapointed me. I expected a better support.
Sears - Auto repair gone wrong!
They disn't test drive it. After two different Sears and almost one thousand dollars the car is still doing the same thing!!!
Sears products and service warranties
We purchased a kenmore refrigerator which actually is actually an LG in disguise. We also purchased an extended warranty. The refrigerator worked four months then stopped working. After 4 attempts to fix, we still cannot get a replacement unit, our is still not operational still don't have a working refrigerator. I want in on class action suit against SEARS
Sears - Ordered on line got wrong item
Ordered on line Sears sent wrong item and wont send return label. I have to drive 5 hrs to a store for refund on exchange. No wonder they are near extinction.
I bought a five year warranty because these new appliances are so computerized. They have came at least twice for yearly maintenance. I have condensation on the back of fridge the Sears repairman stated if it got worse I should call. In the meantime my ice maker quit...Read more
Purchased an air-conditioner about one year and two months ago when he 2016. We have a warranty it has broken twice on us in the first year, The first guy was good they were very shorthanded . The second guy was awful and this time the guy couldn't figure out what was...Read more
RIP OFF, OPERATING WITH NO INTERGRITY. Sears, is the worst company ever, operating with no integrity. I purchased a dishwasher, and microwave from Sears, and paid for the installation, when the guy came out, he made so many excuses, about the installation, that I...Read more
North Riverside, Illinois
- Store is ok
I didn't like
- Installation service
My washer broke the week of Sept 11, 2017. I called Sears that Wednesday, they ordered the part and said it would be two weeks before they came to fixed washer. The repair man came and told me the wrong part had been ordered and he would have to come back. He said he...Read more
October 15, 2017 My wife went to the local Sears outlet located in the South Sound Center in Lacey and was very rudely treated by the salesman in the shoe department. A pair of sandals were displayed at a sticker price of $12.99 and when she came to the checkout it...Read more
I didn't like
- Not honoring sticker price
SEARS advertised A VISE on their sales floor in Spotsylvania floor (my local Richmond store didn't have the sale price) at 59 but rang up as 109, their computer showed all my information but they said I was not a club memer. I know I have points, now Im wondering to...Read more
I bought a Kenmore washer brand new supposedly and their so called service man delivered 3 days later the washer leaked all over my floor and they sent this *** back out and he was abusive and rude to me and blamed us for the problem. after he left and supposedly made...Read more
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