filters
State:
Show
City:
Show
Product:
Show
Get contacted that repairman will be there at 8 AM. He shows up at house next door, when my address is clear, and promptly leaves. Never get a call from him. Hours later, and probably talking to whomever in India, I get someone who promises to send the repairman a...
Read more
Company wrote 0 private or public responses to the review from 7 hours ago.
#1427374
Reply to reviews
Show

Sears - Package mailed to a different address

I placed an online order and paid through PayPal, the address was correct referenced by Pay Pal but Kmart/Sears sent a confirmation with a different address, I called Riley said it did not ship so she would correct, the next email said it shipped, and still the wrong address, I call & she wants me to call UPS and change the address, I cancel order and still no cancel number, yet my card is charged.
Company wrote 0 public responses to the review from 1 day ago.
#1426116
Reply to reviews
I purchased the Essential Home Belmont 2.0 6-drawer chest along with 3 other pieces of furniture on 12/5/18. I received a notification the next day stating that my item would be delivered on 12/7/18. Well, 12/7/18 comes and I receive another email from UPS stating that...
Read more
Company wrote 0 private or public responses to the review from Dec 14.
1.0
I liked
  • N o t h i n g
#1423574
Reply to reviews
Resolved
Dear Review #1416561: With the filing of bankruptcy for Sears, the cleanup process is lengthy and has brought about significant changes and corrections to rectify past and present problems. As a former Q&A floor supervisor for two call centers with the former and...
Read more
Company wrote 0 private or public responses to the review from Dec 13.
5.0
#1422529
Reply to reviews
1ST TECH CAME SAID HE COULDN'T REPAIR DISHWASHER BECAUSE TRIM PC IN THE WAY. 2ND TECH CAM SAID NO POWER TO UNIT FIRST TECH SHOULD HAVE ORDERED POWER UNIT CALLED TO CHECK ON PART. 2ND TECH NEVER ORDERED POWER UNIT. NOW SEARS IS SAYING THEY MUST MAKE ANOTHER APPT. 3RD...
Read more
Company wrote 0 private or public responses to the review from Dec 12.
#1421870
Reply to reviews
I am still waiting for a delivery from Oct 18, 2018. I have been calling for 2 months and cannot get one person, including supervisors , to be able to reschedule a delivery. Nobody seems to understand that the location where the delivery was to come from was demolished...
Read more
Company wrote 0 private or public responses to the review from Dec 12.
Et_Tu_Brutae.User
Et_Tu_Brutae.User

Although its a long shot, I posted a review under my first user name, Aeternum Vale (which is lengthy, lol but demonstrates the issue unto completion, start to finish. I with ...

#1421737
Reply to reviews
I have a sears home warranty on all my appliances. Plan # 96585247. I pay about $50.00 a month and have now for over 2 years. My Kenmore refrigerator started cycling through the settings and changing the tempatures randomly through out the day and night. Every time it...
Read more
Company wrote 0 private or public responses to the review from Dec 12.
#1421686
Reply to reviews
Show

Sears - The worse warranty ever ! Don’t buy it!

Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
Sears - The worse warranty ever ! Don’t buy it!
I purchased a washer machine and the master warranty, I end up that I need a service because the water pump broke still under the term of the warranty, sears taking 2 weeks to repair because they are waiting for the part coming from the manufacture and they won’t use the parts that have in stock , this is the worse warranty that money can buy it! I will never buy anything from dear ever again
Company wrote 0 private or public responses to the review from Dec 12.
1.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1421618
Reply to reviews
On or about September 28th, 2018 Refrigerator started getting warm...then freezer went completely out. Called around Oct 10th to Samsung and they wanted a receipt, the store sent me a copy from their register and Samsung said it was unacceptable giving me a ticket #of...
Read more
Company wrote 0 private or public responses to the review from Dec 12.
1.2
#1421606
Reply to reviews

Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More
Show

Sears - Two Days Later no Return Phone Call

Still waiting for my return phone call from Ms. Georgia two days later.
Company wrote 0 public responses to the review from Dec 12.
#1421514
Reply to reviews