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Paid for the extended warranty and fridge goes out and they no show the first apt. You cant get anyone that speaks english on the phone. They will say they will put you in the emergency list then your another week out just for noone to show for that apt and when you...
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1.0
#1306205
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Spent a very large amount of money on a suite of Kenmore appliances at the Sears Arbor Place. The order was mistyped by an inept salesperson and thus delivered incorrectly. Been trying for two days to get it fixed. Going as far to drive to the store to speak to the...
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1.0
I liked
  • Prices
I didn't like
  • Poor management response
  • No ownership to solve problem
  • Sales person on floor
#1306111
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My kenmore elite refridgerator went out after only 14 months. I had the extended warranty, so I thought no problem. After talking to somebody in repair forever that I couldn’t understand a word they said, finally got an appointment for two weeks away. Mind you my...
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2.6
I didn't like
  • Repair service is the worst
#1305992
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I bought my washing machine and dryer at Southpointe in Durham NC. I had problems with my dryer from the first day. I tried calling the sales person and dept. from the purchase, called 10 times, no one ever got back to me. I tried calling the repair dept., they were...
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2.5
#1305715
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First, thank you for taking the time and effort to read the following information, that I sincerely trust and expect that the details below may assist each person who needs immediate resolution and the obligation by Sears to perform proper professional conduct. Please...
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#1305698
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Do not buy anything Kenmore! I am fighting with them right now about the repair on a washer under warranty. Our washer has been broken since July 1, they came out on July 3 and determined it was a warranty issue, which we already knew because we’ve only used it 5...
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1.0
#1305446
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*** Poor Sears
*** Poor Sears
We bought a kenmore Elite fridge and ken elite washer and dryer in February. This past Thursday the lid (which was tempered glass) to the washer simultaneous shattered. No known cause. The repair guy said that they would replace the lid and “wipe out”the tub. Did I...
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Et_Tu_Brutae.User
Et_Tu_Brutae.User

One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both...

2.9
#1305227
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Yes went to Philippines no Appathy horrible! We had a technician come out four months ago to replace the motor.We had the appliace technician come for the freezer only to be told we needed a new door 1400.00 .We have always purchased sears appliance. The Aplliance is...
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#1305124
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IT HAS THE WORSE SERVICE I HAVE EVER GOT.CANCELLED A ORDER ON JULY 5 STILL WAITING FOR COMFIRMATION AND REFUND.TODAY RECIEVED E MAIL THAT THE ORDER IS BACKORDERED WILL SHIP ON THE 23 TALK WITH 3 PERSON ONE ONE THE 5 THEOTHER ON THE 11 AND THE OTHER ON THE 13 AND IM...
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#1304748
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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I purchased an electric dryer on 7/11/18..delivery date was set for Friday 7/13/18..a courtesy call was supposed to be sent to assure 2 hour window for delivery. The courtesy call went to the alternate number not the primary number which i wasn't aware of at the time....
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#1304713
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