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We bought a refrigerator from Melrose Park, IL Sears outlet store, and we are still waiting for delivery after one month. The delivery service they use is a total disgrace of a company. I have never witnessed such unprofessional, uncoordinated embarrassment of a...
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1.0
#1118268
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Sears - Bad refrigerator, worse customer service
Sears - Bad refrigerator, worse customer service
Sears - Bad refrigerator, worse customer service
We purchased a frig and stove on 8-8 and with free delivery it was going to be delivered on 8-24 so I said I needed it before so I paid a little extra to have them delivered on the 19th so stove is fine but the frig had a major air leak to freezer there were ice cycles...
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h.kitchener
h.kitchener

I guess you haven't heard that knowledgeable consumers no longer buy much of anything from Sears, especially appliances. That said, from your description of the problem and wh...

#1118165
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Bought a Kenmore refrigerator less than two years ago, and when it game me a problem the service man said it was made by whirlpool and they just put the Kenmore name on it. I do not like whirlpool products and would of never bought it if I knew they made it. I have a...
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#1117275
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Sears - Return an item

Sears
#1116035
1.9
Details
Sears count the return period since the item was purchased, no since the item was available to pick it up. Customer service really dissapointed me. I expected a better support.
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Customer service
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Exchange, Refund and Cancellation Policy
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Sears - Auto repair gone wrong!

Sears
#1110569
1.0
Details
They disn't test drive it. After two different Sears and almost one thousand dollars the car is still doing the same thing!!!
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Customer service
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Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Value for money
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Sears products and service warranties

Sears
#1107980
We purchased a kenmore refrigerator which actually is actually an LG in disguise. We also purchased an extended warranty. The refrigerator worked four months then stopped working. After 4 attempts to fix, we still cannot get a replacement unit, our is still not operational still don't have a working refrigerator. I want in on class action suit against SEARS
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Sears - Ordered on line got wrong item

Sears
#1107169
2.4
Details
Ordered on line Sears sent wrong item and wont send return label. I have to drive 5 hrs to a store for refund on exchange. No wonder they are near extinction.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I call Sears concerning my hot water heater in Sept. the earliest appoint. they would give me is Oct. 4th, I had water spilling out all over my basement floor. I had to get someone to come in and vacuum the water. On Oct 4th a guy came out, he claimed he was taking...
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Anonymous
Anonymous

Call Tom hoyser 716-570-1391 he is a home services district manager.Just don’t wait to long he only has two weeks left with the company.Sears is going under and they are cutti...

1.0
I didn't like
  • Feel like i was scam
  • Non honored warranty
#1117227
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I purchased a high end refrigerator from Sears. I also purchased microwave, dishwasher, and washer/dryer. The new fridge went out before 2 years but only had a one year warranty. Don't buy anything from Sears. Kenmore no longer makes appliances, they slap their tag on...
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#1116437
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I bought a five year warranty because these new appliances are so computerized. They have came at least twice for yearly maintenance. I have condensation on the back of fridge the Sears repairman stated if it got worse I should call. In the meantime my ice maker quit...
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#1116319
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Purchased an air-conditioner about one year and two months ago when he 2016. We have a warranty it has broken twice on us in the first year, The first guy was good they were very shorthanded . The second guy was awful and this time the guy couldn't figure out what was...
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#1115875
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RIP OFF, OPERATING WITH NO INTERGRITY. Sears, is the worst company ever, operating with no integrity. I purchased a dishwasher, and microwave from Sears, and paid for the installation, when the guy came out, he made so many excuses, about the installation, that I...
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Anonymous
Anonymous

You will have to go that far Sears is terrible. Rochester NY

North Riverside, Illinois
I liked
  • Store is ok
I didn't like
  • Installation service
#1115869
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My washer broke the week of Sept 11, 2017. I called Sears that Wednesday, they ordered the part and said it would be two weeks before they came to fixed washer. The repair man came and told me the wrong part had been ordered and he would have to come back. He said he...
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#1115716
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October 15, 2017 My wife went to the local Sears outlet located in the South Sound Center in Lacey and was very rudely treated by the salesman in the shoe department. A pair of sandals were displayed at a sticker price of $12.99 and when she came to the checkout it...
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1.0
I didn't like
  • Not honoring sticker price
#1115575
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