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1.0
Details
Stay away from Sears
Stay away from Sears
Purchased my Kenmore refrigerator ( 795.72493.611 on 7-15-2017 after 28months of owning this refrigerator it died, Sears repair came out and said he seen nothing but issues with the linear compressors, He didn’t even pull the refrigerator out and test the compressor he...
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2 comments
Anonymous
#1785527

Kenmore is lg junk next time buy a whirlpool. Kenmore was built by whirlpool in the past now its who gives the best price on garbage

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Review
#1720343 Review #1720343 is a subjective opinion of poster.

Sears review: Serious complaint

1.0
Details
Sears review - Serious complaint
Indian customer service lied multiple times about delivery and pick up. Skip Sears entirely, go someplace else.
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Review
#1717812 Review #1717812 is a subjective opinion of poster.
Cons
  • Inability to file grievance
  • Customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered

Sears review in San Jose, California: Honoring lableded price

Sears review - Honoring lableded price
I was told by the manager that he would not honor this price tag here at sears east ridge ?
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Review
#1715425 Review #1715425 is a subjective opinion of poster.
Service
Sears Manager
Pros
  • Cant think of any regarding this incident
Reason of review
Pricing issue
Preferred solution
Honor price tag

Sears review: My debit card got charged twice

1.0
Details
Sears review - My debit card got charged twice
Still very pissed. I wss told only one transaction is shown on seads end but on my bank account there is 2.
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Review
#1711262 Review #1711262 is a subjective opinion of poster.
Cons
  • Unwillingness to make the situation right
Reason of review
Problems with payment
Preferred solution
Price reduction
Tags
  • Waste Of Time
I paid cash for a freezer early in October and was due to come in on October 29th to 31st 2019. I called store to ask status twice and no one could give me an answer they would just take down my phone number and would say they would call me back with update and no one...
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Review
#1701305 Review #1701305 is a subjective opinion of poster.
Product
Freezer
Reason of review
Order processing issue
Loss
$167
Preferred solution
Full refund
1.0
Details
Sears review - Worst company ever
Sears review - Worst company ever
I've been trying to call Sears since 6/2019. No one helps. Spoke with corporate Carlos with no help. I paid 4000 for protection plan & they caused damage. Sedgwick who handles claims Nicole, McCarthy so nasty, rude, no knowledge won't help saying their in bankrupt. Why...
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Review
#1693255 Review #1693255 is a subjective opinion of poster.
Product
Sears Protection Plan
Cons
  • Sears doesnt back their products
  • No one in credit would speak to me on the phone
  • Damage to house
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
  • Useless

Sears review in Orlando, Florida: Horrible!!!

Sears review - Horrible!!!
Employee changed prize in front of me when I try to buy a product and employee does not want to let me know his name
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Review
#1686319 Review #1686319 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
1.0
Details
Sears review - Sear Protection Plan
Sears review - Sear Protection Plan
Sears review - Sear Protection Plan
Sears review - Sear Protection Plan

Update by user Oct 19

nothing at all, Sears refuses to honor their protection plan

Original review posted by user Oct 16

Sears will not honor the extended warranty it sold me on my lawn tractor ! I had called them about my tractor seat being broken and they say it is not covered. The seat is cracked and the adjustment lever does...
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1 comment
Anonymous
#1767585

Only dummies buy the extended warranty. You should have known better than to fall for that scam!

Review
#1681505 Review #1681505 is a subjective opinion of poster.
Product
Sears Master Protection Agreement Protection Plan
Cons
  • Sears failure to apply warranty from date of install
  • Indifferent service personnel
  • Poor customer svc
Reason of review
Damaged or defective
Loss
$2700
Preferred solution
Full refund
Tags
  • Does Not Honor Warranty
  • Scam
  • Terrible Service
  • Sears Home Warranty Program
1.0
Details
Sears review - RIDICULOUSLY inferior customer service
I purchased a mattress online over Labor Day Weekend. Sears.com was offering a Labor Day Mattress Award for a purchase that had to meet to required date parameters of the offer. I met those required dates, mailed in the Sears.com Labor Day Mattress Awards form to the...
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Review
#1677910 Review #1677910 is a subjective opinion of poster.
Reason of review
E Award Card Offer, not fulfilled
Loss
$200
Preferred solution
200.00 E Award as promised

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Products and Services Reviews

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Sears review: Don't buy Kenmore!

1.0
Details
Sears review - Don't buy Kenmore!
They will not fix or admit fault! If you google scorch marks on Kenmore you will see enough complaints and threats of fires, it has to be manufacturing issue and should be recalled. They tell you it is just the new burning off. Only does it when you clean or cook at over 425. Do not buy. Thet dont care about their customers since they moved over seas.
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Review
#1676676 Review #1676676 is a subjective opinion of poster.
Cons
  • Inability to offer a reasonable solution
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund
Tags
  • Extremely Dangerous Equipment