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Sears - Never received merchandise
Sears - Never received merchandise
Placed an order online on Dec.5th. I called on Dec.17th and was guaranteed the item would arrive the next day. It didn't! I called back and they said it would be 3-5 days just to find if the item is going to be shipped!! Are you kidding me?! I needed this by Christmas...
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SearsCares
Sears Response

Hi there! We do not like to see our members upset with our services. Our online purchasing should be a fun easy process. If you need any further assistance, please reach out t...

1.0
I didn't like
  • Entire experience
  • Fraud
#572030
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With Official Company Response

Sears fridge delivery- 3 botched attempts in a row...
Sadly, we are joining the ranks of dissatisfied customers who will likely never purchase another major appliance from Sears. While our story of a repeatedly botched delivery isn’t as horrendous as others that fill these pages, it was enough for us. We purchased a new...
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Anonymous
Phil

Sadly I work in customer soloutions and it's amazingly scary how I used to go out of my way to help all my customers and now they block everything I do to try to help

Anonymous
Anonymous

This is exactly what I am talking about. I believe it is a corporate issue and have written to them. Never will buy a major appliance from Sears. It is not worth the effort.

#477972
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Featured With Official Company Response

I purchased a cooktop from Sears and also requested delivery and install. I live in Massachusetts and I received a call from the installer in Jacksonville Florida. When I explained that I did not live in Florida, they told me that this thing happens all the time with...
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SearsCares
Sears Response

Dear pshin,Thank you for sharing this experience with our consumer bored. We want to make sure that all of our members are satisfied with their delivery experience and I can s...

#477691
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Featured With Official Company Response

Sears will NOT take responsibility for damaging my boiler!
Sears will NOT take responsibility for damaging my boiler!
I purchased a new Dunkirk boiler from Sears in October of 2010 and paid $4611. I bought an electronic pilot boiler but they sent and installed a standing ignition boiler. So Sears sent me something OTHER than what I purchased which also cost less than the boiler I paid...
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Anonymous
Anonymous

Sears sucks.

Anonymous
Anonymous

Time for a lawyer. I would due for any and everything. It was THEIR fault and they don't want to eat the cost. Good luck.

#476061
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Sears Never response about Refrigerator Got-in-fire, don't trust Sears Home Service
Sears Never response about Refrigerator Got-in-fire, don't trust Sears Home Service
Sears Never response about Refrigerator Got-in-fire, don't trust Sears Home Service
On 11/17/2013, I called Sears (800-4-MY-HOME) for my refrigerator(purchased it from Sears) problem there was a fire breaks out around compressor area. So I requested a report and claim to the Kenmore manufacturer or Sears. I never requested repair and service for the...
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SearsCares
Sears Response

Hi Anonymous474443,Thank you for taking the time to post about billing dispute and your most recent service appointment experience. We can understand your confusion surroundin...

#474443
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Sears - WORST Customer SErvice Experience- EVER!!!  Kenmore Elite Dishwasher
My parents purchased a Kenmore Elite dishwasher for me last Christmas. A couple of weeks ago a small rubber fitting blew out. I called 1-888-Kenmore to see about getting a new piece. I was told to get that piece I would have to purchase the entire pump assembly for...
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SearsCares
Sears Response

SarahB2013, We apologize for the troubles you’ve experienced with your dishwasher service. My name is David with our Sears Social Media Support team. We see you are working ...

MikeBrady
MikeBrady

Since it is out of warranty I don't see much hope but the best thing is to go to the store and talk to the manager. When you call on the phone they can blow you off much easie...

#467685
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This is a letter I have been trying to email the Board of Goveranance, and CNBC, and the Sole Company itself: To whom it may concern, I am writing this email to you after spending 12 hours from my work day trying to resolve the problem with our Sole F85 that we...
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Anonymous
Anonymous

If you DO manage to get another treadmill be greatful for it and make sure you never deal with these people again. Imponderable is enough for anyone and your money is too pre...

SearsCares
Sears Response

Dear Anonymous, Thank you for taking the time to detail the problems that you have had in trying to get your Sole treadmill replaced. We apologize that you have had so much d...

#449003
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Featured With Official Company Response

Sears - Kenmore Refrigerator - Big piece of junk
Sears - Kenmore Refrigerator - Big piece of junk
Sears - Kenmore Refrigerator - Big piece of junk
Below is a letter and response from Sears / Kenmore in regards to one of their products. Kenmore Refrigerator Elite. Bottom line, never buy Kenmore - they are poorly made products. To whom this may concern. Please understand that I am not sending this info to you to...
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indigo1898
indigo1898

All of my "old" Kenmore appliances work like a charm. I am not one to go out and buy new stuff, if I can get a side by side, ice through the door, used, turned in Kenmore for...

Anonymous
DaveC72

Dont forget, Sears "Kenmore" brand is just an in-store name for other companies wares. the fridge in this complaint is a model 795.xxx .. so, it's an LG. Google Sears manuf...

#430133
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Featured With Official Company Response

Sears cares nothing for their customers
Sears cares nothing for their customers
On January 12, 2013, I ordered a futon from Olejo.com, through Sears.com's web site - a New Energy Fuji Futon Queen Frame, SKU#NEW8414. After having it for approximately 60 days, the edge of the front frame broke. This company's web site, as well as Sears web...
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Anonymous
Marc

We purchased a new Kitchenaid dishwasher from Sears last week. First, on delivery the truck driver drove over our new walkway damaging several pavers and cobble stones. Secon...

Anonymous
Anonymous

I have read over a hundred of these complaints and it seems that these media people have a template thing to say to angry customers in order to try to sway them from legal act...

#405890
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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With Official Company Response

Sears - Mattress issues, delivery errors, refusal to make it right
Sears - Mattress issues, delivery errors, refusal to make it right
I had to jump through 16+ steps, photos, etc. just to get the mattress warranty approved. Once the sales people at two different stores realized we were searching for a replacement mattress, they walked away and wouldn’t help us because they work on commission. They...
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SearsCares
Sears Response

Dear Mender8, My name is Edwin and I work with the Sears Social Media Escalations team. We’re sorry to hear about the problems you had with your mattress, and for that we ...

New London,New Hampshire
#392122
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