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With Official Company Response

If you need assistance for something you purchased at Sears, call 800-479-5899. That is an executive dept. that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I...
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Anonymous
Anonymous

This number goes to the same people overseas. I asked for a num her to the united states and guess what, no number.

Anonymous
Toni nanna

Sears customer service reps overseas are terrible. They always disconnect the calls and read from a script! Very frustrated 49 minutes for stress ! My future appliance will no...

Comment 306 comments
Helpful? Yes 170 No 69
Round Rock, Texas
Product
Sears Delivery Service
#136693
Reply to reviews

DON'T EVEN DO IT, DON'T EVEN GO TO SEARS, PLEASE GO TO CONN'S , BEST BUY, LOWES, SOMEWHERE ELSE. I am a very upset and unsatisfied customer. I went into the sears outlet to purchase a new stainless steel refrigerator. I was going to get a side by side but I really like...
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Anonymous
Steven benson

I dont get it. You are told up front how the lease works,i was. I read about it. You could. There was ample opportunity for you to ask questions , i did. If i had a thousand d...

Anonymous
Momsokay

Had the same problem. Got a nice deal on a TV, figured it was paid off and then boom!! a huge balloon payment. Was so pissed, brought the tv back to sears and no one would tak...

Comment 19 comments
Helpful? Yes 46 No 19
Mesquite, Texas
#439831
Reply to reviews

We bought a reconditioned refridgerator from Sears Outlet in Millipetas, CA in Feb 2010. We accepted that it was a reconditoned model and was under Sears warranty for 12 months. We paid for delivery. It arrived at our home, with mold in the freezer. The freezer broke...
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Anonymous
Anonymous

Bought a refrigerator from Sears outlet that was returned and tested. That was 20 years ago and it's doing great. Bought a new Electrolux French door new from sears (very ex...

Anonymous
Anonymous

Don't buy items that had been repaired at Sears, they are stealing your money. I happened to me twice. Learned my lesson the hard way.

Comment 15 comments
Helpful? Yes 65 No 0
Danville, California
#189657
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With Official Company Response

I have been a Sears customer all of my life...every appliance and electronic device(besides cell phones) that I have ever purchased in my adult life has been from Sears. I have encountered problems in the past, but being the loyal *** that I am, I kept returning. ...
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Anonymous
Vickie

This type of customer treatment is probably one of the underlying reasons why Sears is shuttering stores as I type!

Anonymous
Tammy Anthony

We purchased a mattress set at Sears. We are Seniors who still belive in integrity. So when we got told that the display model was 75% off, we believed them. (Could have purch...

Comment 49 comments
Helpful? Yes 31 No 5
Huntington, West Virginia
Product
Sears Manager
#435180
Reply to reviews

Went to sears to use the "why not lease it" program to get a new computer. The store had 5 of the crappiest laptops in stock, with none on display, just placards telling you the vaguest idea of what each product included. Employee advised that I could only use this...
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Anonymous
Anonymous

I attempted to cancel a purchase immediately after. Didn't even leave the sales desk. It was a stove. Found I was given bogus info from Lease It agent. Cannot get my initial l...

Anonymous
Anonymous

You might be right kid about the laptops but 36 dolars a month for a table saw and a 14inch band saw at a reasonable price is no joke and theu are both craftsman which are kn...

Comment 42 comments
Helpful? Yes 21 No 5
Camden, New Jersey
#444275
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With Official Company Response

Sears Holding Corporation (SHLD) CEO/President, Louis D'Ambrosio, Chairman, Edward S. Lampert, Divisional Vice President, Brian Carey, My family has been a loyal customer of Sears for several generations. Our purchases have included many of the services and products...
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Anonymous
Anonymous

Why would anyone be surprised by Sears' horrible customer service, they obviously have fallen to one of the worse companies in America.

Anonymous
baby spice

Sears you are hanging by a thread the only good thing you have is joe boxer clothing

Comment 42 comments
Helpful? Yes 66 No 20
Orlando, Florida
Product
Sears Cleaning Service
#302638
Reply to reviews

Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
On Sep 29 17 I entered into contract with Sears(via Agent Shirell Wilder Greensboro 336-291-9926) home improvement (#22844233) to install a master shower and install granite counter tops in my kitchen and all 3 bathrooms. On Nov 1st I call and spoke to Dan Church...
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Anonymous
SMorgan

Have you reviewed your contract. Does it state anything about deadlines or breach of contract, etc?

Anonymous
Anonymous

Here it is the 21 and still no call back or working shower or countertops

Comment 3 comments
Helpful? Yes 0 No 0
I didn't like
  • Communication and process
  • Do not pick up the phone during work hours
#1151573
Reply to reviews

Featured

Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
December 24th 2017 my Kenmore Elite 795.74023.411stopped cooling. (service order number 40500465) It took Sears until Jan 16th, 2018 to replace the compressor. Two weeks later the refrigerator stopped cooling again. Feb 8th, 2018 a technician came out to repair a freon...
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Anonymous
Anonymous

I agree - do not buy anything from Sears that has any type of warranty- they are going out of business at this time - so don't get hood winked from them and buy a extended war...

Comment 1 comment
Helpful? Yes 3 No 0
1.0
I didn't like
  • Several days off work to deal with repair appointments
  • Long delays for repair appointments and very slow shipping
#1241191
Reply to reviews

Resolved

Thank you, in advance for the opportunity and the therapy that will occur by releasing my experiences concerning a product my mother purchased through sears.com. I will spare each of you the length of details and the anarchy that she and I encountered, but will grant...
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Comment
Helpful? Yes 1 No 0
1.0
Product
Sears Delivery Service
I liked
  • Atttempt at finding a solution
I didn't like
  • Lack of customer care and service attributes
#1239331
Reply to reviews

Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Featured

Sears is Negligent, Dishonest and untrustworthy
Sears is Negligent, Dishonest and untrustworthy
Sears is Negligent, Dishonest and untrustworthy
Dear Sears, I am issuing a complaint. Your product is a disaster. Your service is worse. I purchased your top of the line Kenmore washer/dryer on Nov 25., 2017 - salescheck # 010662262636 at store number 01066 in Jacksonville, FL. I purchased the white glove install...
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vboss5764
vboss5764

Makes so glad i am able to fix my own stuff. The newer stuff may take some research but i can do it and fix the issue...techs are trained monkeys sometimes.

Anonymous
William

Terrible situation.Appliances were fine until they were computerized.Your complaint is wayyyyy too long ; I understood everything after the first paragraph - but you're probab...

Comment 2 comments
Helpful? Yes 1 No 0
1.0
Jacksonville, Florida
Product
Sears Washing Machine Repair
I didn't like
  • Lack of accountability
  • 7 service call policy unacceptable
  • Worst customer service ever
#1169447
Reply to reviews