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With Official Company Response

If you need assistance for something you purchased at Sears, call 800-479-5899. That is an executive dept. that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I...
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Anonymous
Anon

Bought a Kenmore Elite double oven gas stove about 10 years ago. I have replaced the control board 4 times at a cost of 268 each. The oven has actually turned on by itself. Ca...

Anonymous
Anon

I bought a dress for my little girl in my wedding and it scratched her up so bad. Really bad product!!

#136693
Reply to reviews
DON'T EVEN DO IT, DON'T EVEN GO TO SEARS, PLEASE GO TO CONN'S , BEST BUY, LOWES, SOMEWHERE ELSE. I am a very upset and unsatisfied customer. I went into the sears outlet to purchase a new stainless steel refrigerator. I was going to get a side by side but I really like...
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Anonymous
Anonymous

Sears are not what they use to be, my lawn tractor need to be repair had such a hard time with rep told him to forget it I will bring it some where else paid cash for the trac...

Anonymous
stella leonard

I would not gave the cashier any money, or like a down payment because, it was based on a lease like a loan. I would have waited for my first payment . and then add on more mo...

#439831
Reply to reviews
We bought a reconditioned refridgerator from Sears Outlet in Millipetas, CA in Feb 2010. We accepted that it was a reconditoned model and was under Sears warranty for 12 months. We paid for delivery. It arrived at our home, with mold in the freezer. The freezer broke...
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Anonymous
Anonymous

Bought a refrigerator from Sears outlet that was returned and tested. That was 20 years ago and it's doing great. Bought a new Electrolux French door new from sears (very ex...

Anonymous
Anonymous

Don't buy items that had been repaired at Sears, they are stealing your money. I happened to me twice. Learned my lesson the hard way.

#189657
Reply to reviews

With Official Company Response

I have been a Sears customer all of my life...every appliance and electronic device(besides cell phones) that I have ever purchased in my adult life has been from Sears. I have encountered problems in the past, but being the loyal *** that I am, I kept returning. ...
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Anonymous
Sean167

I purchase leaf blower it was defective took it back very next day to exchange and they refuse to exchange and told me to contact manufacturer for warranty exchange. Worst cus...

Anonymous
SaraB1

As soon as my sears card is paid off, I’m cutting it up. Period! Never again!

#435180
Reply to reviews

Went to sears to use the "why not lease it" program to get a new computer. The store had 5 of the crappiest laptops in stock, with none on display, just placards telling you the vaguest idea of what each product included. Employee advised that I could only use this...
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Anonymous
Kathy57

I will never buy anything from Kmart why not lease it again they don't keep their word one puts it on another but neither do anything

Anonymous
Anonymous

I attempted to cancel a purchase immediately after. Didn't even leave the sales desk. It was a stove. Found I was given bogus info from Lease It agent. Cannot get my initial l...

#444275
Reply to reviews
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
I purchased a mattress and adjustable base at the Sears store at the Desoto Square mall on 7/6/18. The 1st mattress and adjustable base were delivered on 7/16/18. Upon Delivery the mattress had holes and the delivery person put the power box between the bottom of the...
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1.0
Product
I didn't like
  • Associates sale incompatible products
  • Assoc are not knowledgable about what they are saling
#1330784
Reply to reviews

With Official Company Response

Sears Holding Corporation (SHLD) CEO/President, Louis D'Ambrosio, Chairman, Edward S. Lampert, Divisional Vice President, Brian Carey, My family has been a loyal customer of Sears for several generations. Our purchases have included many of the services and products...
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Anonymous
Anonymous

Why would anyone be surprised by Sears' horrible customer service, they obviously have fallen to one of the worse companies in America.

Anonymous
baby spice

Sears you are hanging by a thread the only good thing you have is joe boxer clothing

#302638
Reply to reviews
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
December 24th 2017 my Kenmore Elite 795.74023.411stopped cooling. (service order number 40500465) It took Sears until Jan 16th, 2018 to replace the compressor. Two weeks later the refrigerator stopped cooling again. Feb 8th, 2018 a technician came out to repair a freon...
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Anonymous
maria

Sears has no consideration for their customers! They should be forced to close all their stores. It is impossible to contact customer service in the U.S. All calls are routed ...

Anonymous
Anonymous

I agree - do not buy anything from Sears that has any type of warranty- they are going out of business at this time - so don't get hood winked from them and buy a extended war...

1.0
I didn't like
  • Long delays for repair appointments and very slow shipping
  • Several days off work to deal with repair appointments
#1241191
Reply to reviews
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
On Sep 29 17 I entered into contract with Sears(via Agent Shirell Wilder Greensboro 336-291-9926) home improvement (#22844233) to install a master shower and install granite counter tops in my kitchen and all 3 bathrooms. On Nov 1st I call and spoke to Dan Church...
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Anonymous
SMorgan

Have you reviewed your contract. Does it state anything about deadlines or breach of contract, etc?

Anonymous
Anonymous

Here it is the 21 and still no call back or working shower or countertops

I didn't like
  • Communication and process
  • Do not pick up the phone during work hours
#1151573
Reply to reviews
Angry ordered new range as a protection agreement plan in August 2018, range was delivered on Sept 25, 2018 on a Wednesday, the driver drove past my house, put on brakes, my husband heard something hit together, they pulled up in the driveway, unloaded the range, my...
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AeternumVale
AeternumVale

Dear Firsthand. I did reply to this original posting and it can be found in a review a few places above. Although lengthy, I hope it can give you direction as to what yo do ne...

Et_Tu_Brutae.User
Et_Tu_Brutae.User

That is extremely true. Your window of opportunity is very limited and there is time today, as quickly as possible to get things moving forward at breakneck speed. MMonday, Oc...

1.8
I didn't like
  • That sears isnt standing behind their products
  • Get it sold
  • Then its your problem then
#1379542
Reply to reviews