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With Official Company Response

If you need assistance for something you purchased at Sears, call 800-479-5899. That is an executive dept. that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I...
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Anonymous
Mike

I have a Kenmore Elite Refrigerator/Freezer. The freezer is the bottom drawer.Locally, the electric company has a vendor replacing meters so they can be read remotely.The vend...

Anonymous
JR

I'm tired of trying to get any type of resolution from them. Even the receptionist in their corporate office was RUDE. So I'm going to take it up with the BBB at this point.

#136693
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We bought a reconditioned refridgerator from Sears Outlet in Millipetas, CA in Feb 2010. We accepted that it was a reconditoned model and was under Sears warranty for 12 months. We paid for delivery. It arrived at our home, with mold in the freezer. The freezer broke...
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Anonymous
Anonymous

Bought a refrigerator from Sears outlet that was returned and tested. That was 20 years ago and it's doing great. Bought a new Electrolux French door new from sears (very ex...

Anonymous
Anonymous

Don't buy items that had been repaired at Sears, they are stealing your money. I happened to me twice. Learned my lesson the hard way.

#189657
Reply to reviews
DON'T EVEN DO IT, DON'T EVEN GO TO SEARS, PLEASE GO TO CONN'S , BEST BUY, LOWES, SOMEWHERE ELSE. I am a very upset and unsatisfied customer. I went into the sears outlet to purchase a new stainless steel refrigerator. I was going to get a side by side but I really like...
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Anonymous
Carolyn

Carolyn. I applied for leasing and was denied because I don't meet some basic information for approval. My salary and job should be the bases. May this is one reason why SE...

Anonymous
Joe m

Talking about money I doubt you will ever get back. It happens to me before too. I hate ordering sears. They are full of BS. They will give you promise but nothing done.

#439831
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With Official Company Response

I have been a Sears customer all of my life...every appliance and electronic device(besides cell phones) that I have ever purchased in my adult life has been from Sears. I have encountered problems in the past, but being the loyal *** that I am, I kept returning. ...
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Anonymous
Anonymous

What is Sears becoming I know it's rough these days everybody is shopping online but if you're still shopping at Sears like I have for 35 years also I rely on them don't make ...

Anonymous
Dplot

We bought an expensive craftsman lawn mower, it worked for one year and stopped working. Our last mower lasted 10 years. Apparently if it doesn't stop working within 30 DAYS ,...

#435180
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Went to sears to use the "why not lease it" program to get a new computer. The store had 5 of the crappiest laptops in stock, with none on display, just placards telling you the vaguest idea of what each product included. Employee advised that I could only use this...
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Anonymous
Anonymous

You might be right kid about the laptops but 36 dolars a month for a table saw and a 14inch band saw at a reasonable price is no joke and theu are both craftsman which are kn...

Anonymous
Anonymous

It is completely a scam we did this and ended up with them taking money out of an account for a year for 400.00 worth of merchandise. My brother in law ended up paying 2000.00...

#444275
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With Official Company Response

Sears Holding Corporation (SHLD) CEO/President, Louis D'Ambrosio, Chairman, Edward S. Lampert, Divisional Vice President, Brian Carey, My family has been a loyal customer of Sears for several generations. Our purchases have included many of the services and products...
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Anonymous
Anonymous

Why would anyone be surprised by Sears' horrible customer service, they obviously have fallen to one of the worse companies in America.

Anonymous
baby spice

Sears you are hanging by a thread the only good thing you have is joe boxer clothing

#302638
Reply to reviews
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
On Sep 29 17 I entered into contract with Sears(via Agent Shirell Wilder Greensboro 336-291-9926) home improvement (#22844233) to install a master shower and install granite counter tops in my kitchen and all 3 bathrooms. On Nov 1st I call and spoke to Dan Church...
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Anonymous
SMorgan

Have you reviewed your contract. Does it state anything about deadlines or breach of contract, etc?

Anonymous
Anonymous

Here it is the 21 and still no call back or working shower or countertops

I didn't like
  • Communication and process
  • Do not pick up the phone during work hours
#1151573
Reply to reviews
Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Sears is Negligent,  Dishonest and untrustworthy
Dear Sears, I am issuing a complaint. Your product is a disaster. Your service is worse. I purchased your top of the line Kenmore washer/dryer on Nov 25., 2017 - salescheck # 010662262636 at store number 01066 in Jacksonville, FL. I purchased the white glove install...
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vboss5764
vboss5764

Makes so glad i am able to fix my own stuff. The newer stuff may take some research but i can do it and fix the issue...techs are trained monkeys sometimes.

Anonymous
William

Terrible situation.Appliances were fine until they were computerized.Your complaint is wayyyyy too long ; I understood everything after the first paragraph - but you're probab...

1.0
I didn't like
  • Worst customer service ever
  • 7 service call policy unacceptable
  • Lack of accountability
#1169447
Reply to reviews
Similar Issues?? Reach me at yost2@hotmail.com 1) Per Exhibit A, I purchased a Kenmore Elite Refrigerator, Model 79572053110, on August 13, 2011 with delivery and possession happening in early October. Although the refrigerator was expected for delivery in...
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1.0
#989849
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Why not lease it..............at SearsOutlet in Melrose Park, Il
Bought a Refrigerator and Stove and was persuaded by the saleswoman to try the Why not lease it that they only charge 5% if you pay it off in 4 months, an an additional 5% if for the remaining 2 mo if you go the full 6 months and you're done. I said cool that's less...
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I didn't like
  • Felt i was violated and scammed with no recourse
#1121891
Reply to reviews