Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- Poor customer service
- Delivery experience
- Customer service
- Price
- I will like it when they are out of business
- Product
- Latest review first
- Most helpful reviews first
They like to put alot of legal mumbo-jumbo in the fine print so that hopefully you will just skip over reading it all and miss the part about it disclosing that it is a scam.
Bought a refrigerator from Sears outlet that was returned and tested. That was 20 years ago and it's doing great.
Bought a new Electrolux French door new from sears (very expensive): had the control panel replaced; ice machine broke; and now only the freezer works (the refrigerator is 60 deg.) and it's only 9 years old... So now we Just bought a "returned and tested" Samsung french door and bought the extended warranty.
We will see how this one does (it looked and smelled new; still has all the plastic protection on the inside, etc. Had a ding or two on the front (stainless), but that is OK with me.
I have encountered the same thing when I tried to return a Christmas gift that did not fit. Sears would not exchange or offer a store card.
Said they must have receipt or phone number of the person that purchased the item to look up the transaction.
Sears has just lost a customer. No wonder they are going out of business.
Honestly a lease is like a lease on a car but it has early purchase options and at a discount other wise it’s a standard fee at least a lease from sears and Kmart have no penalty’s for paying it off early i don’t understand why it’s so hard to understand but maybe the Associate didn’t explain it properly honestly always do research on what your signing up for and make sure you understand everything clearly... kcb a former employee for sears hometown stores
- Associates sale incompatible products
- Assoc are not knowledgable about what they are saling
- Customer service could not help
- Lack of response and poor costumer service
- Disrespectful
Sears in Fresno, California - Over Billed for warranty work.
- We are distressed and upset by deceitful
- Website
- One technician that agreed i had a piece of crap
- Warranty policy is horrible
- Useless customer service staff
- Customer serice
Update by user Oct 19
nothing at all, Sears refuses to honor their protection plan
Original review posted by user Oct 16
Sears will not honor the extended warranty it sold me on my lawn tractor ! I had called them about my tractor seat being broken and they say it is not covered. The seat is cracked and the adjustment lever does...Only dummies buy the extended warranty. You should have known better than to fall for that scam!
- Poor customer svc
- Indifferent service personnel
- Sears failure to apply warranty from date of install
Update by user Jun 19, 2018
Sears replaced the refrigerator after a complaint was filed with the Better Business Bureau.
Update by user Jun 19, 2018
Sears responded to the complaint I filed with the Better Business Bureau - it was this that made Sears decide to correct this situation. Thanks to the BBB my refrigerator has...
Sears has no consideration for their customers! They should be forced to close all their stores.
It is impossible to contact customer service in the U.S. All calls are routed to the Philippines andthey are not able to help, they mess upthings even more.I cannot understand how the BBB rates Sears a B+ business w/almost 14,000 complaints.
- Long delays for repair appointments and very slow shipping
- Several days off work to deal with repair appointments
Thank You for Your Submission
Your comment is successfully posted.
i purchased a set of sheets from sears in oct. I called about not receiveing another item on that day and also I wanted to return these sheets and was suppose to receive a email label to return the sheets and never received that label in my email.
When I call bacj, the people doesn't seem to understand.
I want to return these sheets I have no use for twin side sheets. Sears online return is terrible and the people can't seem to understand.