Sears Reviews and Complaints
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- Poor customer service
- Delivery experience
- Service
- Price
- I will like it when they are out of business
- Product
With Official Company Response
NUMBER TO CALL AT SEARS FOR COMPLAINTS
Sears are not what they use to be, my lawn tractor need to be repair had such a hard time with rep told him to forget it I will bring it some where else paid cash for the trac...
I would not gave the cashier any money, or like a down payment because, it was based on a lease like a loan. I would have waited for my first payment . and then add on more mo...
Bought a refrigerator from Sears outlet that was returned and tested. That was 20 years ago and it's doing great. Bought a new Electrolux French door new from sears (very ex...
Don't buy items that had been repaired at Sears, they are stealing your money. I happened to me twice. Learned my lesson the hard way.
With Official Company Response
SEARS RIDICULOUS RETURN POLICY--NEVER SHOPPING THERE AGAIN!!
I purchase leaf blower it was defective took it back very next day to exchange and they refuse to exchange and told me to contact manufacturer for warranty exchange. Worst cus...
As soon as my sears card is paid off, I’m cutting it up. Period! Never again!
I will never buy anything from Kmart why not lease it again they don't keep their word one puts it on another but neither do anything
I attempted to cancel a purchase immediately after. Didn't even leave the sales desk. It was a stove. Found I was given bogus info from Lease It agent. Cannot get my initial l...
- Associates sale incompatible products
- Assoc are not knowledgable about what they are saling
With Official Company Response
Sears Executives - Louis D'Ambrosio, Edward Lampert, Brian Carey
Why would anyone be surprised by Sears' horrible customer service, they obviously have fallen to one of the worse companies in America.
Sears you are hanging by a thread the only good thing you have is joe boxer clothing
Resolved
Featured
Resolved: Do not buy appliances from Sears
Sears has no consideration for their customers! They should be forced to close all their stores. It is impossible to contact customer service in the U.S. All calls are routed ...
I agree - do not buy anything from Sears that has any type of warranty- they are going out of business at this time - so don't get hood winked from them and buy a extended war...
- Long delays for repair appointments and very slow shipping
- Several days off work to deal with repair appointments
Have you reviewed your contract. Does it state anything about deadlines or breach of contract, etc?
Here it is the 21 and still no call back or working shower or countertops
- Communication and process
- Do not pick up the phone during work hours
Similar to Sears
ordered new range as a protection agreement plan in August 2018, range was delivered on Sept 25, 2018 on a Wednesday, the driver drove past my house, put on brakes, my husband heard something hit together, they pulled up in the driveway, unloaded the range, my... 
Dear Firsthand. I did reply to this original posting and it can be found in a review a few places above. Although lengthy, I hope it can give you direction as to what yo do ne...
That is extremely true. Your window of opportunity is very limited and there is time today, as quickly as possible to get things moving forward at breakneck speed. MMonday, Oc...
- That sears isnt standing behind their products
- Get it sold
- Then its your problem then
Bought a Kenmore Elite double oven gas stove about 10 years ago. I have replaced the control board 4 times at a cost of 268 each. The oven has actually turned on by itself. Ca...
I bought a dress for my little girl in my wedding and it scratched her up so bad. Really bad product!!