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With Official Company Response

If you need assistance for something you purchased at Sears, call 800-479-5899. That is an executive dept. that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I...
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Anonymous
Cliff

I wouldnt ask them to repair anything. After talking to 3 people on the phone their repairman tells me the warranty i paid 49.99 a month for doesnt cover knobs or handles. The...

Anonymous
Jerry Ferreira

Worst service ever. Sears home warranty sucks the big one. I’ll never buy a thing from them again

Comment 378 comments
Helpful? Yes 203 No 80
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Round Rock, Texas
Product
Sears Delivery Service
#136693
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DON'T EVEN DO IT, DON'T EVEN GO TO SEARS, PLEASE GO TO CONN'S , BEST BUY, LOWES, SOMEWHERE ELSE. I am a very upset and unsatisfied customer. I went into the sears outlet to purchase a new stainless steel refrigerator. I was going to get a side by side but I really like...
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Anonymous
stella leonard

I would not gave the cashier any money, or like a down payment because, it was based on a lease like a loan. I would have waited for my first payment . and then add on more mo...

Anonymous
Jeanette Ramirez

The same thing happened to my parents. They took advantage that they don't speak English and that they don't know much about credit. I wish there was something it could be don...

Comment 22 comments
Helpful? Yes 54 No 21
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Mesquite, Texas
#439831
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We bought a reconditioned refridgerator from Sears Outlet in Millipetas, CA in Feb 2010. We accepted that it was a reconditoned model and was under Sears warranty for 12 months. We paid for delivery. It arrived at our home, with mold in the freezer. The freezer broke...
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Anonymous
Anonymous

Bought a refrigerator from Sears outlet that was returned and tested. That was 20 years ago and it's doing great. Bought a new Electrolux French door new from sears (very ex...

Anonymous
Anonymous

Don't buy items that had been repaired at Sears, they are stealing your money. I happened to me twice. Learned my lesson the hard way.

Comment 15 comments
Helpful? Yes 68 No 0
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Danville, California
#189657
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With Official Company Response

I have been a Sears customer all of my life...every appliance and electronic device(besides cell phones) that I have ever purchased in my adult life has been from Sears. I have encountered problems in the past, but being the loyal *** that I am, I kept returning. ...
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Anonymous
SaraB1

As soon as my sears card is paid off, I’m cutting it up. Period! Never again!

Anonymous
Mk

Purchase mattress firm/plush I choose pillow top firm which was on sale, exchange policy 30 days, my body ache so badly called and told I needed the pillow plush...told me I n...

Comment 51 comments
Helpful? Yes 36 No 5
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Huntington, West Virginia
Product
Sears Manager
#435180
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Went to sears to use the "why not lease it" program to get a new computer. The store had 5 of the crappiest laptops in stock, with none on display, just placards telling you the vaguest idea of what each product included. Employee advised that I could only use this...
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Anonymous
Kathy57

I will never buy anything from Kmart why not lease it again they don't keep their word one puts it on another but neither do anything

Anonymous
Anonymous

I attempted to cancel a purchase immediately after. Didn't even leave the sales desk. It was a stove. Found I was given bogus info from Lease It agent. Cannot get my initial l...

Comment 44 comments
Helpful? Yes 23 No 5
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Camden, New Jersey
#444275
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With Official Company Response

Sears Holding Corporation (SHLD) CEO/President, Louis D'Ambrosio, Chairman, Edward S. Lampert, Divisional Vice President, Brian Carey, My family has been a loyal customer of Sears for several generations. Our purchases have included many of the services and products...
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Anonymous
Anonymous

Why would anyone be surprised by Sears' horrible customer service, they obviously have fallen to one of the worse companies in America.

Anonymous
baby spice

Sears you are hanging by a thread the only good thing you have is joe boxer clothing

Comment 42 comments
Helpful? Yes 66 No 20
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Orlando, Florida
Product
Sears Cleaning Service
#302638
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Resolved Featured

Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
December 24th 2017 my Kenmore Elite 795.74023.411stopped cooling. (service order number 40500465) It took Sears until Jan 16th, 2018 to replace the compressor. Two weeks later the refrigerator stopped cooling again. Feb 8th, 2018 a technician came out to repair a freon...
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Anonymous
maria

Sears has no consideration for their customers! They should be forced to close all their stores. It is impossible to contact customer service in the U.S. All calls are routed ...

Anonymous
Anonymous

I agree - do not buy anything from Sears that has any type of warranty- they are going out of business at this time - so don't get hood winked from them and buy a extended war...

Comment 2 comments
Helpful? Yes 4 No 0
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1.0
Product
Sears Refrigerator Repair
I didn't like
  • Several days off work to deal with repair appointments
  • Long delays for repair appointments and very slow shipping
#1241191
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Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
Sears - Very stressed, dissatisfied and disappointed I spent $27,596.86 plus plumber fees and have nothing to show for it shame on each person involved in this matter
On Sep 29 17 I entered into contract with Sears(via Agent Shirell Wilder Greensboro 336-291-9926) home improvement (#22844233) to install a master shower and install granite counter tops in my kitchen and all 3 bathrooms. On Nov 1st I call and spoke to Dan Church...
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Anonymous
SMorgan

Have you reviewed your contract. Does it state anything about deadlines or breach of contract, etc?

Anonymous
Anonymous

Here it is the 21 and still no call back or working shower or countertops

Comment 3 comments
Helpful? Yes 0 No 0
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I didn't like
  • Do not pick up the phone during work hours
  • Communication and process
#1151573
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Sears - Air Hockey Table Damaged When Purchased
Sears - Air Hockey Table Damaged When Purchased
Sears - Air Hockey Table Damaged When Purchased
Sears - Air Hockey Table Damaged When Purchased
I purchased an Air Hockey Table on 7/7/2018. When I went to put it together a piece was broken. Unfortunately, this piece was essential to screwing on one of the tables legs. Now I have a table with three legs. Wen to Sears in Nanuet, NY and spoke with the Assistant...
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Anonymous
Anonymous

You can't prove that you didn't break it. The manufacturer usually supplies replacement parts ; you may need to go directly to them or find a clever machine shop nearby who ca...

Comment 1 comment
Helpful? Yes 1 No 0
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#1310629
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears is Negligent, Dishonest and untrustworthy
Sears is Negligent, Dishonest and untrustworthy
Sears is Negligent, Dishonest and untrustworthy
Dear Sears, I am issuing a complaint. Your product is a disaster. Your service is worse. I purchased your top of the line Kenmore washer/dryer on Nov 25., 2017 - salescheck # 010662262636 at store number 01066 in Jacksonville, FL. I purchased the white glove install...
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AcidLeopardCat
AcidLeopardCat

I had defective motherboard after defective motherboard put in my Kenmore frontload washer & dryer until I turned them over to Best Buy for a $200 credit towards new LG pair t...

vboss5764
vboss5764

Makes so glad i am able to fix my own stuff. The newer stuff may take some research but i can do it and fix the issue...techs are trained monkeys sometimes.

Comment 3 comments
Helpful? Yes 2 No 0
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1.0
Jacksonville, Florida
Product
Sears Washing Machine Repair
I didn't like
  • 7 service call policy unacceptable
  • Lack of accountability
  • Worst customer service ever
#1169447
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