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With Official Company Response

If you need assistance for something you purchased at Sears, call 800-479-5899. That is an executive dept. that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I...
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Anonymous
Ruth Smith

DO NOT BUY A REFRIGERATOR FROM SEARS!!!!! I purchased a refrigerator in October with the earliest delivery date four weeks later. I received an email the night before delivery...

Anonymous
Mod

Bought a Kenmore refrigerator, the water dispenser assembly has stripped screws heads, unable to remove the screws and clean it resulting into terrible water quality and sore ...

#136693
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With Official Company Response

I have been a Sears customer all of my life...every appliance and electronic device(besides cell phones) that I have ever purchased in my adult life has been from Sears. I have encountered problems in the past, but being the loyal *** that I am, I kept returning. ...
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Anonymous
Sean167

I purchase leaf blower it was defective took it back very next day to exchange and they refuse to exchange and told me to contact manufacturer for warranty exchange. Worst cus...

Anonymous
SaraB1

As soon as my sears card is paid off, I’m cutting it up. Period! Never again!

#435180
Reply to reviews

With Official Company Response

Sears Holding Corporation (SHLD) CEO/President, Louis D'Ambrosio, Chairman, Edward S. Lampert, Divisional Vice President, Brian Carey, My family has been a loyal customer of Sears for several generations. Our purchases have included many of the services and products...
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Anonymous
Anonymous

Why would anyone be surprised by Sears' horrible customer service, they obviously have fallen to one of the worse companies in America.

Anonymous
baby spice

Sears you are hanging by a thread the only good thing you have is joe boxer clothing

#302638
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With Official Company Response

Sears refuses to honor water heater warranty
I have a Kenmore water heater from Sears with a 12 year warranty. The warranty states, "Sears will 1) provide free water heater parts for those that are defective in materials or workmanship, and 2) supply a free water heater for one that develops a leak. For the...
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Anonymous
PS

https://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_ActLove it - just waiting to become part of class action.I was told that I have to wait about three weeks for tech...

Anonymous
raul

This may be protected under the Magnuson-Moss Warranty Act (P.L. 93-637). it states that if a manufacturer demands you purchase a service from them to honor their warranty t...

#369969
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With Official Company Response

Immediately upon purchase of the gas dryer in Sep 2010 it began shutting off during drying and displaying the CE error code. Over the next several months we dealt with Sears for possible solutions. Sears sent a technician out who was sure it was the exhaust tubing,...
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Anonymous
Anonymous

This has been so frustrating, I find some comfort knowing I am not an *** that just can't dry my own pants, and that there are many having the same problems, remember the days...

Anonymous
Anonymous

I am so glad to hear that someone else is haveing the exact same problem. I've had the heating element replaced, the control board and all connections too! I am now waiting ...

#416553
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With Official Company Response

I have had problems with the wall console (41A6317) that is part of the Craftsman Garage Door Opener (13953918D) I purchased from Sears. When installing the garage door opener, the installer noticed 1 of the 2 sensors under the control bar (button to open or close...
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Anonymous
disappointed

I have the same issue, have to push the button 3 or 4 times before it opens.

Anonymous
Anonymous

Found this thread after installing a model 139.53918D like others have. Everyone seems to have had better luck as the wall remote did not work out of the box. Nor did the "pro...

#477357
Reply to reviews
Finally, a place where Sears can't block a NEGATIVE product review! We bought brand new Kenmore appliances when we moved into our home in 2012. Left our 14 year-old Whirlpool Gold appliances at the last home. In hind-sight, we should have taken them with us. For the...
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Anonymous
Ccc

Wow!, this is so troubling !! I said the same thing, repaired several times. Mine builds up with sheets of ice and leaks all over the floor!! I have been totally disgusted wit...

SearsCares
Sears Response

Of course we care, Canon_Man. Have you gone to the Sears Canada Customer Service page https://secure.sears.ca/customer-support# to find the proper department that can best hel...

#493879
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With Official Company Response

Sears - Never received merchandise
Sears - Never received merchandise
Placed an order online on Dec.5th. I called on Dec.17th and was guaranteed the item would arrive the next day. It didn't! I called back and they said it would be 3-5 days just to find if the item is going to be shipped!! Are you kidding me?! I needed this by Christmas...
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SearsCares
Sears Response

Hi there! We do not like to see our members upset with our services. Our online purchasing should be a fun easy process. If you need any further assistance, please reach out t...

1.0
I didn't like
  • Entire experience
  • Fraud
#572030
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With Official Company Response

Bought washer/dryer at Sears local store. Installers were clueless and left after 3 hours, failing to install vital components. Left me having to clean up their mess. Repair techs attempt to fix the installers mistakes. One tech ordered parts to be shipped to me, the...
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Anonymous
mbbiowa

from mbbiowa - It's over. Sears delivered smaller washer/dryer unit and installed it professionally. I'm in a state of shock. The nightmare is finally over. Issue is resolved.

Anonymous
mbbiowa

from mbbiowa - Final comment on Sears. I miss the Sears from long ago, when my parents would take me with them to the store and would buy me popcorn. I miss the friendly, smil...

1.3
I didn't like
  • Being lied to
  • Service
  • Delivery experience
#568917
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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With Official Company Response

I placed an order with Sears (I assume, maybe a 3rd party vendor) on Monday morning 2/11. A small 4.4 cu ft refrigerator. I got an order confirmation that day and on Wednesday 2/13, I got a notification that the order had shipped. So that wasn’t so bad. A big company...
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Anonymous
Anonymous

Looks like this type of behavior from Sears is common. I ordered a gokart for my son's birthday on 7/11/16 ... got an email from Sears the next day saying it shipped and woul...

Anonymous
Kimberly

I ordered a 65" TV from K-Mart on Dec 2. Dec 3 the info was sent to Demar Logistics. They said it would be delivered to my house on Dec 8 and gave me a tracking number. I h...

#385945
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