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Purchased Kenmore Pro appliances in the Spring of 2016 as a result of a kitchen remodel. The expensive microwave lasted 1 year and 6 days. Money wasted. Sears offered to send out a repair person for $80.00. This would cover the visit. I did not purchase their extended...
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#1328954
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Was on phone to about 10 people today and still no results aboult getting my 99.98 refunded to my bank immediately!!!
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1.7
#1311343
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being a Sears customer for over 50 years and refraining thousands of customers to Sears for products and service now they can’t take care of their own customers . I have been on the phone with Sears every day since 19 June trying to solve a problem that their...
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1.0
I didn't like
  • No customer service
  • Customers service
#1288336
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This complaint is in regards to order #859751376 . My wife and I ordered this refrigerator online requesting a left opening refrigerator on March 20th. The order was delivered on 3/24/2018. When delivered it was not a left opening as requested so did not work in our...
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2.4
I didn't like
  • Poor customer service
  • Length of time and effort to resolve
  • Product quality
#1285526
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I've seen a number of posts regarding the warranty issues and the subsequent problems that many consumers are facing. Although my perspective is introspective an solely is an opinion, I hope that the information may be beneficial and offer some insights into how to get...
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Anonymous
Pamela

I need help from Sears and I can't reach anyone with any authority. I have been with out my fridge for over a month. Broke at 10 months. I can't believe how many "I'm sorries!...

#1279025
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Here are some suggestions that I have employed in years past to help you and others encountering this same customer treatment, and how to get them to honor the warranty/protection agreements with you honored legally. It is ubiquitous and subjective in my own...
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#1261575
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Sears - The End Game has arrived! It was my pleasure to help :)
Thanks to all involved for helping to cut through the specifics and details. It is my hope that the feedback and contributions made wil get your desired outcome. I have communicated with a number of agencies and legislative authorities to address and sift through the...
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#1257319
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Please note the following CWA has undertaken concerning the predicament of call centers moving off shore. Great information regarding what I did in my previous God given abilities to assist others while presently: Call Center Legislative update Cwa-union.org Take Care...
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AeternumVale
WinyanWasteHopa

Dear Pissed Consumer:Thank you for taking the time to review, assess and conduct your business practices in alignment with FTC. The Federal Trade Commission has recently passe...

#1252985
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Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
December 24th 2017 my Kenmore Elite 795.74023.411stopped cooling. (service order number 40500465) It took Sears until Jan 16th, 2018 to replace the compressor. Two weeks later the refrigerator stopped cooling again. Feb 8th, 2018 a technician came out to repair a freon...
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Anonymous
maria

Sears has no consideration for their customers! They should be forced to close all their stores. It is impossible to contact customer service in the U.S. All calls are routed ...

Anonymous
Anonymous

I agree - do not buy anything from Sears that has any type of warranty- they are going out of business at this time - so don't get hood winked from them and buy a extended war...

1.0
I didn't like
  • Long delays for repair appointments and very slow shipping
  • Several days off work to deal with repair appointments
#1241191
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Thank you, in advance for the opportunity and the therapy that will occur by releasing my experiences concerning a product my mother purchased through sears.com. I will spare each of you the length of details and the anarchy that she and I encountered, but will grant...
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1.0
I liked
  • Atttempt at finding a solution
I didn't like
  • Lack of customer care and service attributes
#1239331
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