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With Official Company Response
I ordered a washer/dryer combo off of the sears website - the website accepted American Express payment. Delivery date and time was arranged to Victoria BC with email confirmation. On the day of delivery no one showed up. No phone call received so I called their...
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Company wrote 1 public responses to the review from Dec 22, 2014.
SearsCares
Sears Response

Hi there,We understand you are having some trouble with your recent purchase. We do not like to see our members go through any troubles. If there is anything you need assistan...

1.0
I didn't like
  • Customer service
  • Home delivery
  • Service
#573559
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With Official Company Response
Ordered a treadmill online in November with an expected delivery date of 12/13. Sears called me every 3 days to delay the delivery, each time assuring me that "This will be the last delay. The delay is because of the manufacturer." After 4 rescheduling calls, a 5th...
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Company wrote 1 public responses to the review from Dec 21, 2014.
SearsCares
Sears Response

Hello there, We regret to hear about your recent delivery experience. We want our members to be satisfied at all times. If there is anything you need assistance with in the fu...

I didn't like
  • Service
  • Delivery experience
  • Poor customer service
#573012
Reply to reviews
With Official Company Response
I am livid with this company I paid over $350 yesterday over the phone to purchase of a garage door opener and schedule its installment. I spoke to Russ in sales. On the day of the installation (Saturday) I was told by the installation dept that they were apologizing...
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Company wrote 1 public responses to the review from Dec 20, 2014.
SearsCares
Sears Response

Hello there, We want our members to be satisfied at all times. If there is anything you need assistance with in the future, please reach out to our social channels and we woul...

1.0
Elwood, New York
#572485
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With Official Company Response
Worst customer service!!! Why doesn't Sears pay attention to what their customers are complaining about?! I'll never order through them again!
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Company wrote 1 public responses to the review from Dec 19, 2014.
SearsCares
Sears Response

Hello,We want to help our members! . If there is anything you need assistance with in the future, please reach out to our social channels and we would be happy to assist!• Sea...

#572104
Reply to reviews
With Official Company Response
Sears - Never received merchandise
Sears - Never received merchandise
Placed an order online on Dec.5th. I called on Dec.17th and was guaranteed the item would arrive the next day. It didn't! I called back and they said it would be 3-5 days just to find if the item is going to be shipped!! Are you kidding me?! I needed this by Christmas...
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Company wrote 0 private and 1 public responses to the review from Dec 19, 2014.
SearsCares
Sears Response

Hi there! We do not like to see our members upset with our services. Our online purchasing should be a fun easy process. If you need any further assistance, please reach out t...

1.0
I didn't like
  • Fraud
  • Entire experience
#572030
Reply to reviews
With Official Company Response
I bought the refrigerator on month of may 2014 the friged freeze our food. I call them and they keep sending me the technician to get repair for 5 times and still not working. I wasted a lot of my food,time dealing for this problem. Its been six months now and the...
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Company wrote 1 public responses to the review from Dec 19, 2014.
SearsCares
Sears Response

Hi there,We can assist! We want your refrigerator up and running. Please contact us on one of our social channels to receive the proper assistance you deserve! • Sears Faceboo...

#572029
Reply to reviews
With Official Company Response
I ordered 2 items from sears.com and was guaranteed it will be here each day by customer service team they sent one item & the other is still processing but I haven't gotten any updated info & I have to call them every day to see what's going on & they...
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Company wrote 1 public responses to the review from Dec 18, 2014.
SearsCares
Sears Response

Hello,We are disappointed to hear about this. . We want our members to be satisfied at all times. If there is anything you need assistance with in the future, please reach out...

1.5
#571718
Reply to reviews
With Official Company Response
I bought a gift card to make an online purchase. When I paid for the purchase the $50 gift card was charged but when I hit the submit order I received an error message saying that the order could not be placed. The money on the gift card was not returned to the card. i...
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Company wrote 1 public responses to the review from Dec 15, 2014.
SearsCares
Sears Response

Greetings,We are very disappointed to hear about your most recent experience with us. We understand waiting so long for a refund can be frustrating. If there is anything you ...

1.0
I didn't like
  • Poor customer service
  • Service
#570522
Reply to reviews
With Official Company Response
Hi, I am a loyal sears customer for many years now. I had purchased Drill/Driver from tools section in New Brunswick, NJ and realized soon that I will not be using a cutter which is bundled with it as a package (which I also mentioned while buying, and was told that I...
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Company wrote 0 private and 1 public responses to the review from Dec 15, 2014.
Anonymous
Anonymous

I also just wanted to return an item that was never removed from the box. Restocking fee was never disclosed when purchasing the tablet and was told it could be returned. It ...

SearsCares
Sears Response

Hi there! We don't like to see our members disappointed in us. We want our members to always have trust in us. If you ever need assistance or a simple question answered, pleas...

3.0
#570178
Reply to reviews

Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More
With Official Company Response
Bought washer/dryer at Sears local store. Installers were clueless and left after 3 hours, failing to install vital components. Left me having to clean up their mess. Repair techs attempt to fix the installers mistakes. One tech ordered parts to be shipped to me, the...
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Company wrote 0 private and 2 public responses to the review from Dec 12, 2014.
Anonymous
mbbiowa

from mbbiowa - It's over. Sears delivered smaller washer/dryer unit and installed it professionally. I'm in a state of shock. The nightmare is finally over. Issue is resolved.

Anonymous
mbbiowa

from mbbiowa - Final comment on Sears. I miss the Sears from long ago, when my parents would take me with them to the store and would buy me popcorn. I miss the friendly, smil...

1.3
I didn't like
  • Delivery experience
  • Being lied to
  • Customer service
#568917
Reply to reviews