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Resolved: Sears review: STAY AWAY FROM THIS STORE.

1.0
Details

Update by user 1 day ago

Not resolved

Original review posted by user 1 day ago

Sears' call centers are all overseas. Difficult to get a service appt, and when one does it's an 8 to 5 window. So one misses a day of income. Service techs will quote two and a half hrs of labor and spend 30 to 40 minutes out in the van, not actually working on appliance.
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Resolved
Review
#1723127 Review #1723127 is a subjective opinion of poster.
Cons
  • Take advantage of ones need for repairs
Reason of review
Poor customer service
Loss
$750
Preferred solution
Price reduction
Tags
  • abusive cost
  • Bad Business

Sears review in Alexandria, Virginia: Beware of Bait and Switch

1.0
Details
My 90 year old uncle requested a $99 air duct cleaning. The technician called in and got his credit limit increased to $2800. He charged him $2800. On top of that, he did not even do any work. He pulled this scam off in 20 minutes and was gone. He did not even give him a receipt. Now Sears is saying they can come do the work since he has been charged. We need to protect the public especially our seniors.
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Review
#1722961 Review #1722961 is a subjective opinion of poster.
Pros
  • Sears will be gone in less then five years
Reason of review
Bait and switch and unethical service technician. He took advantage of a senior citizen. He charged $2800 for an air duct cleaning. He went to steps of increasing the customer's credit limit and not even providing a receipt. He never even did the work.
Loss
$2800
Preferred solution
Full refund

Sears review: Chat managers treated me horrible

1.0
Details
I have been looking at a pool table and the price kept going up and down. I talk to a rep on sunday and he told me that the pool table would go on sale on cyber monday for 199.99 and I should wait to buy it then. I did and the price went up, I asked if they could match the price and they stated they would no, if I wanted to go someplace else to buy the product I could. He said it was my fault for waiting to buy it when clearly one of their reps advice me to wait.
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Review
#1722798 Review #1722798 is a subjective opinion of poster.
Service
Sears Manager
Cons
  • Careless attitude from staff
Reason of review
Poor customer service
Loss
$70
Preferred solution
Price reduction
Tags
  • Unacceptable business practices

Sears review: Beware about returns

1.4
Details
bought sweets on 11/30. Wrong size was on the hanger. Went back on 12/2 and got right size off rack. Brought to checkout. did not have receipt but tags were still on sweets. even exchange no money. Nope since i payed cash would not exchange . Miss marked with wrong size their mistake and i had to keep something that didnt fit. Never will i shop their again . no wonder they are closing.
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Review
#1721399 Review #1721399 is a subjective opinion of poster.
Cons
  • Worse custmer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$18
Preferred solution
Let the company propose a solution
1.0
Details
Stay away from Sears
Stay away from Sears
Purchased my Kenmore refrigerator ( 795.72493.611 on 7-15-2017 after 28months of owning this refrigerator it died, Sears repair came out and said he seen nothing but issues with the linear compressors, He didn’t even pull the refrigerator out and test the compressor he...
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2 comments
Anonymous
#1785527

Kenmore is lg junk next time buy a whirlpool. Kenmore was built by whirlpool in the past now its who gives the best price on garbage

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Review
#1720343 Review #1720343 is a subjective opinion of poster.

No I would not recommend Sears to anyone.

1.1
Details
The technician entered my home and did not say hello and he would not answer any of my questions as he sat on my floor stared at my machine and when I realize he would not answer me or look in my direction I immediately called Sears and they put me on hold and never called me back even to this day! Another technician coming to my home and my washer is still not fixed properly! Poor customer service that never experienced in my life and in my own home
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Review
#1719280 Review #1719280 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Pros
  • There are no pros
Reason of review
Bad quality
Tags
  • Pleading

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Verified Reviewer

Don't Buy From Sears

1.0
Details
My refrigerator has been broken for 3 months. We have had 3 technicians with only 2 of them showing up. After numerous calls and numerous people telling us that they are escalating our problem we only get told to call back next week. To this day my refrigerator is still broken and i am exhausted from calling them every week to get told the same thing.
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1 comment
Anonymous
#1784375

Going through the same thing only with a washer. A month ago mine died and we called Sears.

The tech told us we needed a part but that it was on backorder. He said it should come in about a week.... We are still waiting. Back to the laundry mat again.

The part is still on back order. It has been a month still on backorder!

Review
#1719041 Review #1719041 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Cancel appointments with no explanation
  • Dishonesty
  • Voicemail is unending loop
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • POOR MANAGERIAL SERVICES
  • Sears Poor Customer Service
  • Failure To Show Up
  • Awful Warranty Service

Sears review: Serious complaint

1.0
Details
Sears review - Serious complaint
Indian customer service lied multiple times about delivery and pick up. Skip Sears entirely, go someplace else.
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Review
#1717812 Review #1717812 is a subjective opinion of poster.
Cons
  • Inability to file grievance
  • Customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
1.0
Details
yes. recently purchased a table and chair set on 11 to 2019... on the 2nd of this month... the customer service rep told me that. furniture would be assembled upon arrival however this was a lie. When this furniture arrived it was in a box and I have multiple sclerosis...
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Review
#1717063 Review #1717063 is a subjective opinion of poster.
Pros
  • At this time i have no pros
Cons
  • Rude poor english coprehension
  • Useless customer service staff
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Products and Services Reviews

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Sears review: Make sure you know what you're buying!

1.3
Details
I purchased a washer/dryer set in April. I didn't get to use it until May. The washer is AWFUL! It does not clean well and the service department said there is nothing they can do. They've already sent out a tech and he re calibrated it and did everything he was supposed to and it didn't help. ALSO I purchased this because it was supposed to wash a king sized comforter. IT DOESN'T!!!! I have been a Kenmore/Sears customer for 30 years. I have always been satisfied with every purchase until this one. I am extremely disappointed in Sears.
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Review
#1716798 Review #1716798 is a subjective opinion of poster.
Product
Kenmore Washing Machine
Reason of review
Bad quality
Preferred solution
I want to trade to another washer. I will pay the difference.