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Verified Reviewer

Sears review: Return item

2.3
Details
No one is taking my calls it’s an machine need help we return item to Kmart.comm it been an ongoing problem since aug of 219 my name is Caralyn soloman my phone is (626) 627-4137 please help me I have an omen case with fraud I have talked and was told labels would be sent and here it is December need a resolution
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Review
#1723188 Review #1723188 is a subjective opinion of poster.
Pros
  • Back when they knew how to take care of their customers
Cons
  • Associates sale incompatible products
  • Cust service
  • Use of points
Reason of review
Return, Exchange or Cancellation Policy
Loss
$212
Preferred solution
Full refund
Tags
  • Payment Issues
2.2
Details
I put in an $500 order on Black Friday and the app kept freezing up and not working. Somewhere in the mess, our old address was reselected. I noticed it as soon as the confirmation email came up which was within minutes of placing the order. So I called Sears around...
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Review
#1720006 Review #1720006 is a subjective opinion of poster.
Pros
  • Great sales on craftsman
Cons
  • Flawed ordering system
  • Worst customer service ever
  • Customer service inept
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Wrong Address Delivery
  • Awful Customer Service
  • app Problems giftcardloss

Sears review in Central Coast, California: Bad repair service

2.4
Details
Our brand new washer broke down Tech. Ordered two parts. 8 days later 1 part gets delivered the most important part doesn't. Now we have to wait another 2weeks for the other part because they don't have it stock How can a company like Sears not have a part in stock of appliances They sell , then they tell you they'll send you a check for laundry cost but it will take up to 30 days to receive. What the heck is going on with Sears. It's just a matter of time.
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Review
#1712040 Review #1712040 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Variety
Cons
  • Customer service repairs
  • Repairs
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Customer service lacking
1.8
Details
i bought the most expensive christmas tree they have (Holiday Showtime 7' Christmas Northern Lights Spruce Tree) and it has broken rotating stand,no paperwork I like the tree so i decide to order parts and fix it myself because i am an electrician and i can fix almost...
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1 comment
Anonymous
#1774453

When disgraced televangelist Jim Baker got out of prison, I watched him being interviewed on a television show. He said that when he was in prison, that he was put in charge of putting together the prison Christmas tree, and that there was a bunch of artificial Christmas tree parts that didn't go with the same tree, and that he was struggling to get them to fit together.

Jim Baker said that one of the inmates came up to him and told him what he could do with that tree. Jim Baker said that what that inmate told him what he could do with that tree would hurt.

Review
#1702514 Review #1702514 is a subjective opinion of poster.
Pros
  • I really liked sears until now usually great products
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$300
Preferred solution
i just want the model number ,,,,please !!!

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Verified Reviewer
2.3
Details

Update by user Nov 20

On 11/12/19 a repair person arrived because I had called about the interior temperature fluctuating. He adjusted the thermometer and the refrigerator ran well for a few days.On 11/15/19 I noticed the freezer food was soft and a small thermometer registered 20 degrees....

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2 comments
Anonymous
#1774137

Do yourself a favor and cut you losses. Sears appliances are junk made by lg it will take moths to have repaired again and will break in the future.

Buy a whirlpool they are american made. Kenmore was always made by whirlpool and were great now the use lg junk products

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Review
#1702498 Review #1702498 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Pros
  • Good jd powers rating on refrigerator
Cons
  • Too many phone call transfers and time spent on phone
  • Extreme delay in problem being solved
  • Poor quality of refrigertor compressor
Reason of review
Damaged or defective
Loss
$600
Preferred solution
I do not think I should be charged for any of this repair.
Tags
  • Bad Refrigerator Compressor
2.1
Details
Sears used to be one of the most admired and profitable Fortune 500 companies. Sad to say they no longer deserve those accolades and based upon our recent experiences, I doubt they will be in business much longer. On October 30th, we purchased a refrigerator and...
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1 comment
Anonymous
#1772686

Wow! It sounds like you were dealing with the government. Now don't you worry, I won't ever buy any kind of appliance from Sears.

Review
#1699203 Review #1699203 is a subjective opinion of poster.
Pros
  • Pricing is very competitive
Cons
  • Horrible website functionality and customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Customer Service Agents

Sears review in San Antonio Central, Texas: Disrespectful technician in my home.

2.0
Details
A very disrespectful technician came into my home by the name of Juan Hernandez and if any technician can not respected in the bridge was home that is of another race he should find another means of supporting his family. I have been a faithful paying customer of Sears for decades and it has taken one route technician to cause me to never do business with this company again!
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1 comment
Anonymous
#1771057

Come Experience the Seamy Side of Sears.

Review
#1695748 Review #1695748 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Location
Cons
  • Rude employees
  • Horrible product horrible service
Reason of review
Poor customer service
Preferred solution
I would like to speak to someone in corporate
Tags
  • no customer appreciation
2.0
Details
I bought a Craftman Gas 30cc Weed trimmer 02/7/2018 with a 3 year protection plan. About 15 months after owning the weed whacker the pulley got stuck inside and shut motor down. Unfortunately the Sears that bought it at went of of business. I called Sears protection...
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Review
#1686906 Review #1686906 is a subjective opinion of poster.
Pros
  • Have always liked craftsman tools
Cons
  • Poor customer service and protection plan
Reason of review
Warranty issue
Loss
$229
Preferred solution
Full refund

Sears review in Monrovia, California: Need to know time of delivery

2.4
Details
No 2 hour window given as promised
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Review
#1679251 Review #1679251 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Products and Services Reviews

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Sears review in San Fernando Valley, California: The company is awful and does not honor the warranty

2.0
Details
has a stackable washer / dryer, .. washer was not fixable needed replacement -they had no replacement that fit so had to order a 2in1 laundry center and they only will apply the credit of the washer to another washer they do not have and would not apply the credit to a washer/dryer laundry center. my name is larry and my phone is 310-733-7388. Sears is winding down its appliance area and their warranty is limited to only products they carry in store. I sincererly advise everybody to not buy a Sears home warranty. Its not worth it if they do not honor the warranty and offer replacements and they probably will be out of business soon.
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Review
#1678558 Review #1678558 is a subjective opinion of poster.
Pros
  • No more pros
Cons
  • Does not honor the product warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
Tags
  • Unacceptable business practices