Rating: 4 Stars Clear all filters (75 of 6086 reviews match)
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4.0
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First off, service is not spelled “servace”. That doesn’t send good feelings to people who are really frustrated. Your audio on your customer service telephone system is muffled and noisy. It is so very hard to communicate with them. Second some of your representative...
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Review
#1704475 Review #1704475 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears review: Delivered item arrived damaged

4.2
Details
They arranged for a ups return service and a credit to my account.
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Review
#1702563 Review #1702563 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Sears review: Refrigerator freezer on the blink

4.3
Details
The compressor was constantly on and the freezer stopped working. It took nearly three weeks for someone to com out. The compressor was not working and so a new one had to be ordered. The replacement compressor was delivered to our house about 5 days after the visit. But the soonest Sears can come back to install the compressor is another 2 weeks delay. So, a total of 5 weeks from identifying the problem to getting it fixed (we hope!). We live in rural western MA and the service here is ABYSMAL! Maybe better in urban areas, but this is REALLY unacceptable service from a company we had grown to trust. Replacements will likely not be Kenmore in the future. Not a good business model to assure repeat customers!!!
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1 comment
Anonymous
#1766655

Your in for a real treat they will reschedule that date when it comes. Finally they will get there install the part and it still will not work.

Throw it out and buy a new whirlpool from Lowe’s. You will save yourself a big headache

Review
#1686934 Review #1686934 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$300
Preferred solution
TImely repair

Sears review: Points and bbgrill

3.6
Details
I just bought a washer and dryer set and my reward points were given to me in installed use. 5 dollars a week. I got 100. Points but I get them 5 dollars a week. What a junk.. I guess I will lose them who's driving to art which is closing down. And Sears is 20 miles away . I spent more on has and tool to spend 5 dollars what a rip-off. Also 3 to 5 yrs ago we had a recall on some grills defective which oaks vs Sears took over the case. We were awarded a refund and I spent 600.00 for it. And still waiting on my money. Why so much hassle. Luz Ortiz. Grandmomluz@msn.com
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Review
#1641632 Review #1641632 is a subjective opinion of poster.
Pros
  • Nice place
Cons
  • Bad reward points and no grill refund yet
3.7
Details
Purchased stove and microwave 4/29/2019 with promise of delivery May 13, 2019. Well, as of June 4, 2019 still no delivery. Started making phone calls - seems they do not have the microwave and as of TODAY I was told I can cancel my order - really - after waiting over...
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Review
#1550506 Review #1550506 is a subjective opinion of poster.
Service
Sears Delivery Service
Pros
  • Prices
Cons
  • Delivery - no delivery
Reason of review
Problem with delivery
Loss
$1538
Preferred solution
Price reduction
4.2
Details
I'm a big Sears supporter and I bought a new mattress today and usually I pay for delivery and taking my old product but I was told that they don't take the old mattress. My question is I was charged for the delivery fee and $10.50 for a recycle fee but they don't take...
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1 comment
Anonymous
#1692621

You were ripped off. They were only supposed to charge you the fee if they were taking away your old mattress. You should demand a refund.

Review
#1544039 Review #1544039 is a subjective opinion of poster.

Sears review: Need to know time of delivery

4.0
Details
I never got the call or email tonight to tell me when my delivery 2 hour window is for tomorrow to deliver my washer
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Review
#1507768 Review #1507768 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery

Sears review: Want to order purchase

4.0
Details
Please call me back would like to make purchases 519 532 3212
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Review
#1459277 Review #1459277 is a subjective opinion of poster.
Reason of review
Order processing issue

Sears review: E-mail ads

4.0
Details
I shop the Salem, OR store which is closing. I would like you to discontinue sending me e-mail ads as the nearest store to me at this point is in Medford, OR which is 250 miles south of my location. Obviously I won't be shopping Sears anymore as I am not an online shopper. Very unfortunate the local store had to close as I have had a credit card with Sears since 1977 but have shopped Sears regularly since the early 1960's. Thank You, Brian L. Maas Maasblm@aol.com
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Review
#1434352 Review #1434352 is a subjective opinion of poster.
Cons
  • Store closing
Reason of review
Store closing
Preferred solution
Consider re-opening store

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Products and Services Reviews

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Latest Question

Sears Questions
4.1
Details
Sears review - My Kenmore freezer hasn’t worked for about 3 months.

Update by user Dec 05, 2018

Tried to update review, but your website wouldn't take it.

Update by user Dec 05, 2018

Fixed!!!!! I think.

At least it's still working 12 hours later.Three months to fix a freezer!My Kenmore freezer quit working about September 1, and was finally fixed December 4, 2018. Three months later.I waited...

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1 comment
Anonymous
#1598748

Just make sure that when you put it out on the curb for the Trashman or Recyclers that you tape up the doors real good so that no children can play inside of it and get trapped inside. Thank You.

Review
#1401731 Review #1401731 is a subjective opinion of poster.
Product
Kenmore Freezer
Pros
  • Kenmore products
Cons
  • Unable to get service
Reason of review
Warranty issue
Preferred solution
I want 2 years of extra service contract added to my service agreements.
Tags
  • Kenmore Service Contract