Sears - Bad refrigerator, worse customer service
We purchased a frig and stove on 8-8 and with free delivery it was going to be delivered on 8-24 so I said I needed it before so I paid a little extra to have them delivered on the 19th so stove is fine but the frig had a major air leak to freezer there were ice cycles hanging around door opening so I called on sept 18 to find out what could be done "great news you are covered under protection insurance we will send someone out tommorow ok guy came sprayed silicone around door and freezer spread it with his finger and told us you get what you pay for one hour later icicles again and now it looks like *** with smeared silicone.Called said we wanted to exchanged for better model told we can't 30 days have passed What!
My first call was within 30 days so another guy comes to fix can't fix put in writing we called within 30 days and wanted to upgrade called sears 3 more times still broken frig and no help .
My husband is on the phone on hold now for 30 min and nobody will answer him now what my frig runs constantly because of leak who will pay my electric?!Here's what she looks like after two repair visits
Review about: Refrigerator.
Reason of review: Damaged or defective.