Sears - Deceptive hoax for mattress warranty
Sealy Company Headquarters
Attn: Consumer Support
One Office Parkway at Sealy Dr
Trinity, NC 27370
4227 Mt. Herbert Ave.
San Diego, Ca. 92117
It is such a disappointment to have to write such a letter so soon after purchasing a very expensive mattress.
We had such hope that it would be a good one, seeing the name and hearing the reputation. Unfortunately it turned out to be nothing more than a hoax, and a very expensive one at that.
We paid for a quality, long term, guaranteed mattress, based on the salesman's description of the warranty. Then after way less than a year the mattress sags where we sleep, and the warranty proves to be virtually worthless.
The instructions to demonstrate this sag are silly at best. The sag isn't very apparent when no person is on the mattress. So taking a picture looking for 1 Â½ inches of sag is a really good trick to fool the public. Since the sag doesn't seem to get to 1 Â½ inches when the mattress is empty you are off the hook. The sag is, however, more than harmful when there are humans on the mattress. The sag is horrible when we are on the bed, I have to put an extra pillow in the cavity, and I still have aches before the night is half way through. My wife also has this suffering from the failure of the mattress to support her.
Since you don't publish an email contact address, and force all of us who are disappointed in the complete lack of quality in such an expensive mattress to write letters, I have to assume you are aware of the problem and don't want to be bombarded with complaint emails.
If this is the case, I feel my only alternative is to get on the web and publish warnings in as many places I can find and make the obvious trickery clear. I think if I can persuade even one or two people from purchasing your high priced mattresses that are doomed to fail with the crafty warranty that sounds good pre-purchase but turns out worthless after purchase I might be doing a good thing.
I have found at least 40 places on the web I can put this information, and they are great in that there are links that even the slightest inquiry will direct people to them. I could probably also make a nice clip that has just as good a chance to go viral as some of the crazy stuff that makes it to millions of hits.
I suppose some strong warnings, with accurate descriptive terminology, directed towards Sears will also be in order, since this is where the salesman deceived us into thinking we were paying for a warranty that had some kind of real value.