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why is it when sears delivery calls me the night before informing me that my washer and dryer will be delivered between two and four.Then around seven in the morning i get a call stating that my washer cannot be delivered because its out of stock.How can it be out of stock when i get a call saying its available for delivery.i called that toll free number,talked to someone in taiwan,spoke little english.i cancelled the order.went to lowes,next day delivery.how can sears be number one in appliances with this poor service.

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Anonymous
Northeast Harbor, Maine, United States #542868

The call at night comes from a call center that is programmed to call you as soon as the purchase is made and you agree on the delivery date. Aowhen the supply truck comes inti the warehouse at 4am is when the delivery service will know what the manufacturer sent so then we call at somewhat reasonable time to inform you. I used to work for the delivery company its a pain in the butt bc all customers are pissed at 7am haha

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