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On 12/30/2111 we went to the Deptford NJ store to purchase winter boots

for myself and my wife. The store had no size 10 waterproof/winter

boots in stock. After several minutes the sales clerk, offered

to order the boots online and have them shipped to our house for free.

During the order process, we handed the sales clerk. a card with our address on

it. During the process the sales clerk, called us the wrong name. I corrected

him. Then the wrong address. I corrected him several times with the

correct information and pointed out all the information on the card we

handed him.

Once the order was placed and paid for, John C, handed me a receipt with

the incorrect address on it. John C, called what he called, .com and

they said they could not do anything with the order.

We went around and around with the sales staff and their managers. We left the store assured they would take care of the address change.

They did not take care of it. Late last night they sent us an e-mail saying they were unable to change the shipping address. They took our money and entered all the information in wrong and then made it our problem to fix.

We tried UPS, but only the sender, Sears, can change the delivery address.

Today, the boots were delivered, but the wrong address.

After this, we will never enter another Sear store again. If they cannot handle a simple winter boot order, we cannot trust them to process an appliance order we were planning on making.

Monetary Loss: $70.

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Sears Response

Dear Bcorr123,

What a terrible experience we put you through! I am so sorry we botched the order for your boots. My name is Zenaida and I am part of the Sears Social Media Escalations team. I am very concerned with what I read here today. I would like to have one of our corporate case managers contact you in order to make this right.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Bcorr123) you used to post on this site, for reference to your issue. We value your business and look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

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