Brick Township, New Jersey
0 comments
100% full Not resolved

Last May I purchases several Kitchen appliances from my local sears for a kitchen remodel in early May of 2015. They were all

Kenmore products. This Sunday night my wife took a bag of microwaveable popcorn and started the device. She started to walk into

the other room and looked back at the microwave to see it was on fire. Luckily we were able to quickly extinguish the fire. Attached are photos of the damage

along with the ID plate on the microwave. The next morning we called customer service and we were told the unit was out of warranty by

22 days and there was nothing they could recommend other that scheduling a service call at $245. (The microwave was only $218).

I called Sears corporate in Chicago and requested a case #4242112. The said the best they could do was offer a 10% discount on a new microwave.

I then sent a follow up email see below with their response. I went to uTube and typed in Sears Microwave fire and saw two identical microwaves

to mine that had the same problem. See the website below. This is a dangerous situation and product.

Sears Response:

Mike,

We are sorry to hear about your microwave fiber and appreciate you reaching out to us. We had our member services team look into your case and unfortunately, there is nothing else they can do.

Regards,

Community Moderation Team

Review about: Kenmore Microwave Oven.

I didn't like: Product is a hazard.

Review #853650 is a subjective opinion of a user.

2.0
Value for money
Location
Ease of Use
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Price Affordability
Staff
Product or Service Quality
Diversity of Products or Services
Warranty
Layout of Store
Customer service
Website
PRODUCT OR SERVICE Sears Customer Care
Reason of Review / Monetary Loss Damaged or defective / $218
Preferred solution Ship new microwave and install

Had an Experience with Sears?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

IMHO - I Can See Why Sears Won't Be Around Much Longer Sears "Went to purchase the Amazon Tap Alexa at Sear's.com. After adding the product to the "Cart", a different product was reflected thereat : Naxa NX 319 Portable CD Player with..." Read more Sears Usps Shipping Service Review from North Las Vegas, Nevada Sears "The worst online ordering experience of my life. See my posted pictures. My order I placed through Sears.com. The package came in damaged due to improper packing inside the box...." Read more Sears Dissappointment Sears "Sears Disappointment • May 21, 2012 Purchased Refrigerator Kenmore Bottom Freezer, Model 795.72033.111– o Total Price $1770.98 – $321 down-payment on 5/21/12 Final payment 6/1/12 o No Extended Warranty – Current Warranty states “For ten..." Read more Sears - Kenmore Elite Electric Dryer, Model 592-89474 THERMOSTAT FAILURE Sears "I bought a Kenmore Elite Electric Dryer Model 592-89474. It was delivered in September 2015 and installed after our renovation was completed in November, 2015. In October 2016,..." Read more Justanswerlegal Questions - I locked into the "service" on the 23.6.17 on the assumption that 4 $5 (Bankcard) I might get a brief referral regarding an issue of Contract Law. Justanswerlegal Questions "I supplied my BankCard details with a synopsis of my sons problem. What i received was advice that Contract law is complicated(I knew that) did i want to talk to..." Read more Adventure CJD - Basically stole $2000 from me , Deceptive Sales, Undisclosed Charges Adventure CJD "I purchased a new 2017 Dodge Charger on April 3rd 2017, and financed approximatly half with Capital One Auto Finance. After speaking to them during my welcome call they informed..." Read more Nissan Canada - Service in Scarborough Nissan Nissan Canada "We went to do service in Scarborough Nissan last Thursday Jun29/2017. We got our car back today Jun27/2017 and this is what happen to my car there's a big scratch..." Read more Harley Davidson - 2004 SOFTAIL Harley Davidson "I inherited my dads 04 softail standard after he passed this last Oct 28th. My dad had a few Harleys in his life and yeah he put a lot of..." Read more