Sears - Lost item no response
order # 452152798
I wll not stop until this email is forwarded to Mr. Dambrosio, Mr Boire
Just a note to,let you know how screwed up things are at Sears.
I ordered a recliner on line, approx. 4 weeks ago and a delivery date
of today was set and agreed to.
Lasrt night at 9:00 pm I received an automated call advising me my
order would be here between 2 and 4 pm today
I had friends come to my home and rearrange my living
room furniture and DISCARD MY OLD RECLINER. I/2 hour ago I was advised
that there would be no delivery today, and as a matter of fact the item
wasn't even in your warehouse.. I find this an incredible way to do
business and will be advising every consumer agency I can about this.
I am 75 years od and need a recliner to be able to sleep and rest due
to serious arthritis.... Now I have no recliner at all.
WHY WOULD ANY COMPANY NOTIFY A CUSTOMER THAT AN ORDER WOULD BE
DELIVERED AT A SPECIFIC TIME AND NOT EVEN HAVE IT IN THEIR WAREHOUSE
AND NO IDEA WHEN IT WILL COME IN>???????
I am looking in to all other options at this time, including the
Monetary Loss: $520.