Seattle, Washington
1K views 2 comments
Not resolved

Ordered outdoor furniture, received 4 of 5 pieces, 5th piece returned due to damaged while shipping.When speaking with customer for SEARS I was told that I would have to place the order AGAIN because of their inadequate billing.

Related: Sears - Kenmoor: 6yr old Fridge needs replacement!!

I do not understand that if the warehouse receives a returned item that has been damanged, then why won't they issue the item again. But noooooo they want me to place the order again. If I did this to my customers they would not return to me for other services.

Therefore, I will not do any business with Sears again or any other entities owned by them.I will be disassembling the items that were received because their customer service is inadequate!!!

Looks like the new CEO cannot fulfill his promise to FIX Sears.

Review about: Outdoor Furniture.

Review #345000 is a subjective opinion of a user.

PRODUCT OR SERVICE Sears Replacement
Reason of Review / Monetary Loss Not specified / $99
Preferred solution Not specified

Had an Experience with Sears?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Sears is going out of business.They ripped me off on a mower.

Never again.:(


I am seeing a lot of complaints about Sears.I too have found that their Warranty Service is useless!

I have paid over $3000.00 for a zero turn mower that is now being used as a lawn ornament!Let's get a movement going against Sears and their less than useless Service.

You May Also Like

SEARS WON'T HONOR WARRANTY Sears "My 77 year old mother purchased an electric furnace heat pump from Sears. It was installed 9-9-10. It stopped working and she got a $350 electric bill. She called for..." Read more NEVER WILL BUY ANYTHING FROM SEARS AGAIN. Sears "NEVER WILL BUY ANYTHING FROM SEARS AGAIN. After supporting a local (ILLINOIS) company for years, our family has made a decision to never shop at SEARS again. The customer service..." Read more Sears Joe Boxer Socks Review from Hagerstown, Maryland Sears "Poorly made socks. My husband and I buy the fuzzy socks at Sears and they fell apart already and it hasn't been a full month yet. The elastic..." Read more Sears Dissappointment Sears "Sears Disappointment • May 21, 2012 Purchased Refrigerator Kenmore Bottom Freezer, Model 795.72033.111– o Total Price $1770.98 – $321 down-payment on 5/21/12 Final payment 6/1/12 o No Extended Warranty – Current Warranty states “For ten..." Read more Castle Windows - Broken seals around window panes Castle Windows "Our windows were installed August 10,2004 from your company that was located at 200 Prosperity Drive in Knoxville Tenn. 865-588-6888 that no longer exists. We had made several complaints, which..." Read more I love DHgate! Dhgate "Dhgate is a website where it is safe to buy products that are fairly priced and of excellent quality. Ive been a customer for a couple of years now and..." Read more AliExpress account is temporarily unavailable Aliexpress "Do not buy anything on AliExpress! These are a bunch of criminals, who stole your money through *** quality items. When you open disputes to get your money back and..." Read more Dhgate -  experience was excellent Dhgate "I really liked the product and seller and vintage recommend all very good and very attentive and great dhgate atentendentes also congratulations very good keep it up I just wanted..." Read more