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If you need assistance for something you purchased at Sears, call 800-479-****. That is an executive dept.

that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I recommend researching, checking the reviews, before you purchase anything from Sears. Also, A&E appliance service is SEARS SERVICE.

I wouldn't say never shop there, but make sure to call 800-479-**** for anything you need. That dept.

is called One Source. I would not recommend buying an appliance on Sears.com cause good luck if you want to exchange it or return it.

Location: Round Rock, Texas

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Sarena Twm

If you need assistance for something you purchased at Sears, call 800-479-****. That is an executive dept. How does one call 800-479-**** for a complaint?

Indiah Zsd

My latest attempts to speak with someone will cost me $3.89 + to access the 1-800 number!!! Hello SEARS!!!

Guest

could i have the rest of the phone number?

Guest

too frustrated to go into details!

Guest

The complete phone number is not reflected. How is that supposed to help me???????

Guest

need a phone #

Guest

Does anyone have a number that gets to any Sears employee that actually cares about their customer's experience and can do something about it? We have been trying to get a Kenmore Elite refrigerator repaired for almost two months.

They fixed one thing, broke another, we waited two weeks after parts arrived to have them fix what they broke and then it wasn't completely fixed, ordered parts waited another two weeks, have appointments scheduled and nobody shows, and they auto create a new appointment for 2-3 weeks later. It is beyond ridiculous. For several weeks we were without a functioning refrigerator. We have had a maintenance agreement for over a decade on multiple appliances and are treated like this.

Nobody we talk to cares at all.

They just want to schedule another appointment and get off the phone. Nobody will help us expedite a new appointment when they cancel on us without notice.

Guest
reply icon Replying to comment of Guest-2090066

We have the same problem with a washer itโ€™s been four months

Guest
reply icon Replying to comment of Guest-2090066

once upon a time, americans made jokes about service in 3rd world countries. along came sears, and guess what...

Guest
reply icon Replying to comment of Guest-2090066

I've been waiting 6 months for them to replace a refrigerator...they want to keep sending techs, waiting on emails, etc. I have the protection plan which isn't cheap, this is the WORST customer service ever.

I used to be a Sears fan, bought all of our appliances from them. NEVER again. Only 2 out of 20 times calling them I have gotten a rep that can speak English. The last one I talked to said, "Sorry, this is routine policy.

You'll just have to wait for us to call you." A HALF of a year without a refrigerator!!!

No, they do not care. They got their money.

Guest

So what is the phone number? The last four digits are blocked out.

Guest

It's not helpful if you don't give the entire phone number!

Jaysha Iqd

On may 23 2021 I ordered A set of blades I was charged for two sets I did get one but they were to short sent them back' The other set I never got but I never got the money I have tried and talked to some one several times and was told the money would be put back in my account and still I dont have it yet please help me. Shirley Sprague !7876 butteville rd.ne. Aurora Or.97002 email shirleysprague54@***.com ph# 503-997-****

Guest

you do not provide full phone #

Markeya Ysx

I HAVE HAD MY KENMORE ELITE MICROWAVE DAMAGED SINCE FEB. 2021 AND SEARS HOME WARRANTY HAVE BEEN OUT TO MY HOME 3 TIMES AND ALWAYS LEAVE SAYING THEY NEED TO ORDER ANOTHER PART TO BE ABLE TO FINISH THE REPAIRS.

WE ARE IN MAY 2021 AND I'M STILL WAITING FOR SEARS TO COME OVER TO FINISH THE REPARS. I HAVE BEEN WITHOUT A WORKING MICROWAVES SINCE FEB 2021 AND ALL I GET IS THE RUN AROUND WHEN I CALL THEM.

Guest
reply icon Replying to comment of Markeya Ysx

I have the same problem with a dryer i purchased in February with the extended warranty. I called for the third time and the technician that they lined me up with no longer is working.

The second time they order a part and it was the wrong part.

Sears use to have a good name, but not anymore. I just want the service that i paid an extra 200 plus dollars or refund my money!!

Guest

Phone number is blocked out.

Julie R Kkr

Has any one had any luck on getting a lawyer to handle a class action lawsuit? We all need to put a stop to sears sears home services & anything else sears deals in! My email is scootersjewel @***.com

Guest
reply icon Replying to comment of Julie R Kkr

This company sucks we all should get together and brang a claim against this sad company for bad services and defective appliances Smdh

Guest
reply icon Replying to comment of Guest-2002746

You're exactly right.

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