Mobile, Alabama
Not resolved

I called sears to order a part for my washing machine on 8/9.At first they told me the part was going to be 59.99.

I should have just hung up the phone right then because everywhere else listed it online for between 28 to 30 dollars. I told him this, and he dropped the price down to 32 and change plus shipping. It took 5 business days to get the part in. I was told that it would be delivered by UPS.

I received an email from UPS stating that it had been delivered. After 20 minutes of asking the neighbors if they signed for it, calling the apt office, and calling my wife I still couldn't find the package. I finally discovered it was delivered by UPS via USPS? I went to the mailbox and retrieved the package.

When I got back to the apartment and opened it up, guess what was inside... Absolutely nothing at all! I called sears to tell them about this, and they said they would ship another one but that it would take another 5 to 7 business days.

I told them I wanted overnight shipping, and they said they don't do that, but if they did it would cost extra!I asked for a refund of my order, and I will never shop at another sears again!

Review about: Washing Machine Replacement Part.

Review #683346 is a subjective opinion of a user.

Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Discounts and Special Offers
Layout of Store
Price Affordability
Customer service
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Sears?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Sears Delivery Service Review Sears "I have yet to encounter a worse customer service experience than Sears Delivery. I ordered a washer/dryer and scheduled delivery for Sat. 11/12/16, guaranteed between 2-4pm. On the date..." Read more Never ever order anything from sears,their shipping employees are thieveves Sears " I paid for 6 weight plates(10lbs plates) at sears and it was shipped to my house,I opened box and they sent me 5 plates, If I as an individual..." Read more Sears - Never buy there again Sears "We bought a brand new refrigerator from Sears July 2016. This is March 23, 2017 and it still does not work. The have sent out service techs 9 separate times...." Read more Sears - Kenmore Elite Electric Dryer, Model 592-89474 THERMOSTAT FAILURE Sears "I bought a Kenmore Elite Electric Dryer Model 592-89474. It was delivered in September 2015 and installed after our renovation was completed in November, 2015. In October 2016,..." Read more eHomes of Bakersfield - Beware eHomes of Bakersfield "Sent to collections for unpaid rent due to water heater issues. Heater went out 3 times in 3 years..12 days total without hot water. Ehomes could care less...finally had to..." Read more Don Karl Juravin & Roca Labs- Ask him hard questions live and watch him squirm, get angry and ban me from FB group! Roca Labs "Hey guys! I like you are in search of a workable weight loss plan. When I found this FB group for Roca Labs I was intrigued, until I was insulted..." Read more Lbc Express - Customer pissed Lbc Express "What the *** happen with the number indicated on the package box if you aren't going to fu*king text us? I'd fu*king calling your hotline to fu*king deliver the two..." Read more Rv One Superstores Winter Park - Rocky to Smooth In Winter Park Rv One Superstores Winter Park "I purchased an Airstream from RV One in Winter Park FL just a few days ago and after a rocky start, I spoke to the onsite manager and she smoothed..." Read more