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Do not shop at this Sears store.We purchased an artificial Christmas tree and had it shipped to a vacation house in a remote location.

The package that was delivered from Sears had already been opened and the tree had an electrical short and would not light up. It also had a broken branch. We just returned from our vacation house and brought the tree back to Sears in Everett. Andrew and Sinesh, the store managers, would not accept a return for a clearly defective item.

The total was $49.99. Andrew told me it made no difference that we had purchased thousands of dollars in appliances from them for a remodel over the last year. Andrew refused to refund our money and told me the defective tree will be in lost and found.

They most likely box it up and sell it again to someone else.This store has the worst customer service I've experienced from any retailer.

Review about: Horrible Customer Service.

Review #984042 is a subjective opinion of a user.

Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
Diversity of Products or Services
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Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / Not specified
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Siloam Springs, Arkansas, United States #1271236

You stated, "the tree had an electrical short and would not light up"; however, in both pics the lights are working. That does cause a bit of confusion on making your statement that the tree was working properly.

Fullerton, California, United States #1267925

What is ridiculous is that you would lie to try to return the Christmas Tree after you were done with it. Did your parents not teach you any better?

Irving, Texas, United States #1265731

Have you not been paying attention?Sears is about to go bankrupt.

When a store is about to go bankrupt, you stop buying from them. Do you know why that is?

I'll let you figure out the rest.Oh, wait, you already did.

to Anonymous Fullerton, California, United States #1267505

That is not the case. The person is obviously lying about the Christmas tree being broken and damaged. They most likely used it for Christmas, damaged it themselves before taking the picture and are trying to return the tree once Christmas was over since they no longer need it.

*** you ***
to MakeMyDay2016 #1267693

You are clearly a troll. I hope you will seek mental help.

to MakeMyDay2016 #1267701

Nope; it was shorted out and broken when we received it. It was $50, not worth the hassle if we used it.

to Anonymous Fullerton, California, United States #1267708

I am not a troll, if it were really damaged why return it AFTER Christmas You kids should learn exactly what it means to troll before calling people one. Your parents need to whoop you and take away your Christmas gifts for being immature and scamming and lying. Telling a person they are wrong is not trolling retard.

to Anonymous Edmonds, Washington, United States #1267782

It was an already opened box shipped as new by Sears to a remote vacation house.We didn't open it until after Christmas.

It's ridiculous that this Sears store would not accept a return of a clearly defective item.

It's still there for 30 days in lost and found if you want it.:)

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