Denver, Colorado
2 comments
Not resolved

We bought a new washer and dryer from Sears in July 2011.

These were installed in our house on 13JUL2011.

The installers did a horrible job.

1. They dented our wallboard. Offered to come back and repair it, but never did.

2. They left dirty fingerprints all over the laundry closet doors and walls.

3. And, the biggie. Installed the dryer with a huge kink in it so as to render it almost completely useless. See http://barnesfamily.com/Dryer_Vent_20110810/ for photos. This is what the handyman handed to me this morning as he was installing some shelves in the closet.

We are unlikely to make another purchase from Sears.

Review about: Kenmore Dryer.

Review #254564 is a subjective opinion of a user.

PRODUCT OR SERVICE Sears Repair
Reason of Review / Monetary Loss Not specified / $1000
Preferred solution Not specified

Had an Experience with Sears?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
davebarnes
#341959

Sears sent us a check for $100 to pay for our handyman's services.

Better, not great.

Dave Barnes
#329156

I forgot to add that they did not install the electrical strain relief.

15AUG2011 - Sears called me to inform me that I should have called the phone number on the delivery slip.

Well, it never occurred to me to CALL. I did go to the Sears website and fill out a form to which they still have not responded.

During my phone conversation they informed me that they would not reimburse me any money (less than $100) that I spent having their screw-ups corrected.

I never expected them to pay as Eddie Lampert is just milking Sears until it dies.

You May Also Like

TERRIBLE UNPROFESSIONAL EXPERIENCE AT THE SEARS STORE IN BOZEMAN MT‏ Sears "Dear Sears customer service, I am writing to let you know that we are long standing customers of Sears, and have spent a lot of money with Sears, On Feb 20th..." Read more Sears - Treadmill service mess Sears "Service guy came spent 5 minutes or less. He did not leave a list of things he checked or serviced, nothing to sign or review, just said goodbye and walked..." Read more Sears Tractor Warranty Review Sears "Purchased a sears 26 HP tractor with dozer blade and extended warranty in 2013. The dozer blade specifically says it is for both snow and dirt. I used it for..." Read more Sears Dissappointment Sears "Sears Disappointment • May 21, 2012 Purchased Refrigerator Kenmore Bottom Freezer, Model 795.72033.111– o Total Price $1770.98 – $321 down-payment on 5/21/12 Final payment 6/1/12 o No Extended Warranty – Current Warranty states “For ten..." Read more Don Karl Juravin & Roca Labs- Ask him hard questions live and watch him squirm, get angry and ban me from FB group! Roca Labs "Hey guys! I like you are in search of a workable weight loss plan. When I found this FB group for Roca Labs I was intrigued, until I was insulted..." Read more Rv One Superstores Winter Park - Rocky to Smooth In Winter Park Rv One Superstores Winter Park "I purchased an Airstream from RV One in Winter Park FL just a few days ago and after a rocky start, I spoke to the onsite manager and she smoothed..." Read more Instagc - Yet ANOTHER NON-PAYING Survey! Instagc "*CX-125651 Female Cat Owners Study1156/22/17 01:39 PM Cheated out of $1.15 ! Hardly anything credit here any more. Not even adbistro. I am spending ALLOT more time on swagbucks now...." Read more Closet World - Worst experience EVER!! Closet World "I had my two master closets done last week. First they damaged my walls and decided that I didn't need any molding at ALL in my closets. The damage to..." Read more