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Stephanie,

Once again dealing with Sears is an exercise in futility.

Sears called me several times to try and reschedule the appointment from a weekend day to a week day and each time I had to tell them that I could not have a weekday appointment. It never ceases to amaze me that in this day of automation and electronics, how a company can be told information time and time again and still not understand the situation. It is just another indication of the lack of caring and performance of Sears and of American industry in general.

Further, on Thursday, November 12, 2009 Sears called me to confirm the appointment and I confirmed. Then on Friday, November 13, 2009, Sears called me again to confirm and I confirmed.

I was at the location by 8:00 AM on Saturday, November 14, 2009 and waited for the technician to show or call first as has been indicated he would. By 10:00 AM I had heard nothing and I called Sears at 10:15 to re-confirm. I was told that the technician would be on his way after finishing a first call and would call me before coming.

At 11:09 I received a call from Sears that the technician WOULD NOT BE COMING! That he had called in sick. So we not only have an organization whose right hand doesn't know what the left hand is doing and doesn't take notes as to the parameters surrounding a delivery, but whose employees are LIARS. Which employee is it? The one that told me that the technician would be on the way after a first call or the one that said that the technician had called in sick.

Furthermore, if it is that the technician called in sick as the plausible reason, why did it take Sears until 11:09 to call me to reschedule?

I had to drive a 150 mile round trip to be there for the appointment. I had better things to do than have Sears waste my valuable and precious time.

I have been damaged at least to the extent of $50.00 for fuel and maintenance on my vehicle and by the waste of approximately 8 hours of my time. (1 hour preparation, packing and unpacking to travel to and from Galveston, 3.0 hours travel time round trip and 4.0 hours waiting for the technician. As you know, my time is charged at $350.00 per hour for patent litigation work. This was a Saturday and I frequently work on Saturday.

How will Sears compensate for this fiasco? How will Sears reschedule, since Sears cannot be trusted to keep an appointment how can I with any confidence reschedule?

Should I just get the tractor worked on by an independent contractor and forward the bill to Sears for payment?

Let me know ASAP how Sears will attempt to rectify the situation.

Regards,

E. Greiner

-----Original Message-----

From: blueribbonservice [mailto:blueribbonservice@searshc.com]

Sent: Wednesday, October 28, 2009 2:50 PM

To: Edwin Greiner

Subject: RE: GREINER-Confidential

Mr. Greiner,

I have the tractor scheduled for someone to look at on 11/14.

Thank you,

Stephanie

Blue Ribbon Solutions

Sears Holdings Corporation

High Point, NC 27263

9:00 a.m. to 6:00 p.m. EST

blueribbonservice@searshc.com

________________________________

From: Edwin Greiner

Sent: Wed 10/28/2009 3:54 PM

To: blueribbonservice

Subject: RE: GREINER-Confidential

November 13 is a Friday.

The weekend of the 14th and 15th will be fine.

Edwin Greiner

-----Original Message-----

From: blueribbonservice [mailto:blueribbonservice@searshc.com]

Sent: Wednesday, October 28, 2009 2:06 PM

To: Edwin Greiner

Subject: RE: GREINER-Confidential

Mr. Greiner,

I checked this for you and do not show availability on those dates, I do show the following weekend is available , 11-13 & 11-14. Would one of these days work.

Stephanie

Blue Ribbon Solutions

Sears Holdings Corporation

High Point, NC 27263

9:00 a.m. to 6:00 p.m. EST

blueribbonservice@searshc.com

________________________________

From: Edwin Greiner

Sent: Wed 10/28/2009 3:02 PM

To: blueribbonservice

Subject: RE: GREINER-Confidential

Stephanie,

November 7 & 8 are good for me.

-----Original Message-----

From: blueribbonservice [mailto:blueribbonservice@searshc.com]

Sent: Wednesday, October 28, 2009 1:32 PM

To: Edwin Greiner

Subject: RE: GREINER-Confidential

Mr. Greiner,

When would be a good time for you ?

Thanks,

Stephanie

Blue Ribbon Solutions

Sears Holdings Corporation

High Point, NC 27263

9:00 a.m. to 6:00 p.m. EST

blueribbonservice@searshc.com

________________________________

From: Edwin Greiner

Sent: Wed 10/28/2009 12:11 PM

To: blueribbonservice

Subject: RE: GREINER-Confidential

My cell number, which is the only number I have is 409-457- . Once again, I am available at the service address on the weekends. This weekend is problematic because it is Halloween.

Regards,

Edwin Greiner

-----Original Message-----

From: blueribbonservice [mailto:blueribbonservice@searshc.com]

Sent: Wednesday, October 28, 2009 9:09 AM

To: Edwin Greiner

Subject: RE: GREINER-Confidential

Mr. Greiner,

Can you please provide me with your home telephone # so that I may locate your file and set this up?

Thanks,

Stephanie

Blue Ribbon Solutions

Sears Holdings Corporation

High Point, NC 27263

9:00 a.m. to 6:00 p.m. EST

blueribbonservice@searshc.com

________________________________

From: Edwin Greiner

Sent: Tue 10/27/2009 11:52 AM

To: blueribbonservice

Subject: RE: GREINER-Confidential

Stephanie,

I have had the tractor for two weeks now and have been able to cut my grass.

However, it is apparent that the mower deck was not properly set up.

I have it on the highest setting (#7) and the deck still drags the ground.

I have also had difficulty with the drive belt jumping the pulleys.

Can I have someone to properly set the deck up?

Regards,

Edwin Greiner

-----Original Message-----

From: blueribbonservice [mailto:blueribbonservice@searshc.com]

Sent: Monday, October 12, 2009 8:31 AM

To: Edwin Greiner

Subject: RE: GREINER-Confidential

Mr. Greiner,

Did you receive the tractor?

Stephanie

Blue Ribbon Solutions

Sears Holdings Corporation

High Point, NC 27263

9:00 a.m. to 6:00 p.m. EST

blueribbonservice@searshc.com

________________________________

From: Edwin Greiner

Sent: Thu 10/8/2009 1:37 PM

To: blueribbonservice

Cc: 'Edwin Greiner'

Subject: RE: GREINER-Confidential

Stephanie,

Thank you! I accept delivery on the basis as outlined in your below email dated October 8, 2009 at 12:13 pm.

I will await delivery to xxx Luis Pass Road, Galveston, Texas 77554, as before, on Sunday, October 11, 2009.

As usual, I should be receiving a phone call from the delivery service to confirm delivery on the evening after 6:00 pm on Saturday, October 10, 2009.

Regards,

Edwin Greiner

-----Original Message-----

From: blueribbonservice [mailto:blueribbonservice@searshc.com]

Sent: Thursday, October 08, 2009 12:13 PM

To: Edwin Greiner

Subject: RE: GREINER-Confidential

Mr. Greiner,

The earliest I could schedule delivery is the 11th.

Stephanie

Blue Ribbon Solutions

Sears Holdings Corporation

High Point, NC 27263

9:00 a.m. to 6:00 p.m. EST

blueribbonservice@searshc.com

________________________________

From: Edwin Greiner

Sent: Wed 10/7/2009 4:52 PM

To: blueribbonservice

Subject: RE: GREINER-Confidential

Stephanie,

Thank you!

Upon reply can you please confirm the amounts charged, etc. along with the delivery date?

Edwin Greiner

-----Original Message-----

From: blueribbonservice [mailto:blueribbonservice@searshc.com]

Sent: Wednesday, October 07, 2009 2:22 PM

To: Edwin Greiner

Subject: RE: GREINER-Confidential

Mr. Greiner,

I am off on Tuesdays and received your e-mail this morning. I have sent the information to the processing team and am just waiting for this to be processed, I did request a delivery date of 10/10. I will update you as soon as I see this has been processed.

Thank you,

Stephanie

Blue Ribbon Solutions

Sears Holdings Corporation

High Point, NC 27263

9:00 a.m. to 6:00 p.m. EST

blueribbonservice@searshc.com

________________________________

From: Edwin Greiner

Sent: Wed 10/7/2009 2:44 PM

To: blueribbonservice

Subject: RE: GREINER-Confidential

Stephanie,

2nd attempt! Did you get my email below?

Edwin Greiner

-----Original Message-----

From: Edwin Greiner

Sent: Tuesday, October 06, 2009 4:56 PM

To: 'blueribbonservice'

Subject: GREINER-Confidential

Importance: High

Stephanie,

Please have the tractor delivered as early as possible on Saturday, October 10, 2009 or if not possible then as early as possible on Sunday, October 11, 2009.

Let me know your questions.

Regards,

Edwin Greiner

-----Original Message-----

From: blueribbonservice [mailto:blueribbonservice@searshc.com]

Sent: Thursday, September 24, 2009 10:08 AM

To: Edwin Greiner

Subject: RE: Attn: Stephanie - GREINER

Mr. Greiner,

Yes, I do agree with the calculations.

Thank you,

Stephanie

Blue Ribbon Solutions

Sears Holdings Corporation

High Point, NC 27263

9:00 a.m. to 6:00 p.m. EST

blueribbonservice@searshc.com

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