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IN OCTOBER WE PURCHASED A MICROWAVE FROM SEARS..NOT JUST ANY MICROWAVE BUT KENMORE'S TOP OF THE LINE.AFTER BEING INSTALLED THE MICROWAVE WAS DEFECTIVE.

FIRST LET ME SAY THAT SEAR'S CUSTOMER'S SERVICE IS THE WORSE I HAVE EVER ENCOUNTERED. IT TOOK THEM ALMOST A MONTH TO REPLACE IT AND THEN THE REPLACEMENT WAS DEFECTIVE. NOW AFTER ALL THESE MONTHS THEY ARE TRYING TO CHARGE US THE INSTALLATION FEE FOR THEIR DEFECTIVE PRODUCT. NEVER HAVE I BROUGHT SOMETHING FROM A RETAILER AND THEY CHARGED US FOR THEIR PROBLEM.

THIS IS FEB AND WE ARE STILL FIGHTING THIS.

I WILL NEVER-EVER BUY ANOTHER THING FROM SEARS.NOT ONLY IS THEIR CUSTOMER SERVICE TERRIBLE THEY DO NOT STAND BEHIND THEIR PRODUCTS.

Monetary Loss: $150.

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Sears Response

Dear Anonymous,

My name is Susan with Sears Social Media Support Escalations team. Please accept our sincere apologies for the difficulties you have experienced with your microwave. After have two microwave's installed you are now having problems with the installation fee and the customer service you've received. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around. We value your business very much and want to make sure that everything that can be done to help you is being done.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Anonymous381055) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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