WHY SEARS IS DYING
AUGUST 17: Refrigerator dies. Make appt. for repair. (Philippines?) call center says a guy will arrive in 3 days. 20th comes and goes w/o even a call. I protest. (Panama?) call center says there's no record of me asking for service. After several days of trying to solve the issue myself I reschedule for the 27th. Sears guy wants too much $$ so I buy a new Fridge online with his coupon. Sears takes my $$ the next day.
NOW THE FUN BEGINS.
Can deliver in 1 week, 9/3. I take day off. No delivery. (Jamaica?) call center says the delivery was for 9/4 not 9/3!! Another lie.
No choice, Friday comes. I wait. 30 mins. before scheduled delivery window, Sears calls and says Warehouse hasn't shipped the unit and new delivery will be in 1 week!! I go to local Sears store to plead my case because you cannot find a # to complain on their website. He gives me a Customer Resolution phone #. They promise to have fridge out on the 10th, 6 more days! The day finally arrives. 15 mins. before delivery, the guy calls and says the unit does not have the ice machine installed and I'll have to reschedule.
Called LOWE'S. Ordered a fridge on Friday, was delivered on Monday a.m. for $150 cheaper than Sears.
This person wrote the review because of problem with delivery of kenmore refrigerator from Sears. Reviewer claimed that he or she lost $150 and wants Sears to read this review and look into the issue (if any).
The most disappointing in user's experience was delivery experience. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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