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Spent $1000 on dyer paid for extra coverage,but they just don't have time to come fix.All they have to say is I am sorry.Didn't pay that much to have to take my clothes somewhere and pay to dry them!!!!They have changed time,ever couple of days,This time it will be ANOTHER MONTHIt seems that you would want to keep people coming back to buy more.GUESS NOTMaybe they have enough money don't need anymore,but there are other places to buy what I need,and thats where I'll be shopping,NOT AT SEARS

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Anonymous
#264280

Dear Mr. William mad,

We are sorry to hear about the problems that you are experiencing with your dryer. I can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. My name is Dianne and I work for the Sears Cares Team. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (William mad) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Sears Cares Team

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