Sears - Worst customer service EVER!!
I placed an order on black Friday, Nov 24 for several items including a terry shower wrap.
On Friday December 2 I received a package that had my name and address on the bag. When I opened the bag there was a pair of slippers that i DID NOT order and a packing slip listing someone name Deborah Smith and her address in Michigan.
I called on Saturday to report this problem and I spoke with someone named Viarica (spelling may be wrong) who was very unhelpful and didn't know anything. She couldn't answer any of my questions and not to sound mean, but she sounded like an ***!! I literally had to explain the problem to her 4 times!! They sent me the wrong item, why is that so hard to understand??? She also sounded like she was talking to me from her kitchen or bathroom!! She said she would fix the problem and someone would contact me.
Not that I am surprised, but I received the email below which give WRONG information. It says I want to return the Terry shower wrap. I DO NOT WANT TO RETURN THE TERRY SHOWER WRAP BECAUSE I NEVER RECEIVED THE WRAP!!! I received someone else's slippers instead!!
When I called about this on Tuesday night, I talked to Apple and she was just as unhelpful as Viarica, though didn't seem as ***. I had to explain the issue 2 times with her ( I don't know why this issue is so hard to understand) She SAYS she fixed the pickup order so they know they are receiving the slippers and not the terry shower wrap.
When i told her I WANT the terry shower wrap, she told me I had to re-order it?!? EXCUSE ME?!?! They made a mistake and I have to re-order it online?!?!? That is the most ridiculous thing I have EVER heard!!! I WILL NOT be re-ordering it because it will not be the same price as on black Friday and I have already spent way too much time trying to fix THEIR problem!! Plus I will not get reimbursed until they receive the item I'm sending back, even though its not the item I ordered, that makes no sense!
I will be returning everything else I bought from you on black Friday and I will NEVER use Sears.com again. I hate going into Sears because I always have a bad experience. This was my first time ordering online with your store and I will NEVER do it again!
I have now spent over an hour of my life trying to fix the mistake they made! This is not the way to gain business and in this economy, every customer counts.